No news found with your current search criteria.
I am very satisfied with the service. The only thing that could be improved is the information about the service status provided over the phone. I could not get an update when needed to confirm if the car would be ready for collection on time.
Again it was just a really good service I will be looking to book my cars service in the next month or two based on this experience
Issues were resolved but it took 2 bookings as they didnt have a replacement idrive controller in stock. Therefore I had to rearrange work for a second time to accommodate the extra booking.
I was given a full explanation of the work to be undertaken by the Service staff and the vehicle was returned to me in a very clean condition. Only one snag was that Cooper forgot to pick me up later having originally provided transport into town.
I did ask for a quote for a bumper scratch which wasnt actioned even though on the service sheet
Great service from Steve
Convenient location, prompt to schedule the appointment, good facility (nice waiting area, pleasant) and approachable staff. Quick turnaround and they stuck to the predicted time.
Kept informed which was good
A SERVICE AND MOT BASICALLY SET ME BACK CLOSE TO £1000
Think our answer to the previous question answers this as well
Was advised on previous service that rear pads down to 3mm. Drove to Portugal and back, then back in to check. Now told 5mm. Amazing.
The team worked hard to get us, the client, the best deal from BMW in terms of covering the costs for the fault
Everyone was very knowledgeable and friendly
Can't fault in any way
Misunderstanding of work to be done. Also advised cost would be about £300. Cost £380 so feel mislead. Too embarrassed to dispute so just want out of car now.
Steve Brand at the Sevice department ( hope thats his surname ) was very helpful and he made sure everything was going well and right. He is the one that makes the whole thing alive. He is a real treasure there. Without him it is just a place.
I have always received a good and friendly time
Everything done as promised, although I was advised the car would be cleaned and Im not sure how thoroughly that was done. An intermittent dashboard display advising too close to car in front (when not) could not be identified.
They repaired the car promptly and provided alternative vehicle when needed
Everything happened on time, and I was kept informed promptly on progress with the work.
Staff did try at all times - despite not having correct contact details
This time I was kept informed and updated on progress, there were no unexplained delays like previous times.
Work was carried out to my complete satisfaction and on time.
The Service personnel were very efficient and I was sent a video. However I was also told the car would be cleaned. It wasn't.
looked after mje very, it was waiting appointment and got the service done on times
They kindly let me come in at short notice for a minor light bulb change but did the recall at the same time which took longer than expected and I wasn't advised.
The car was collected from my house and returned when finished. The work took 3 days to complete (including time taken to obtain spare part) but this was with my agreement and I was kept fully updated and informed of progress.
Well looked after, car came back nice and clean.
great service by cooper Tunbridge wells
I want to say that Steve on Svce Reception has been great all the way through....When collected there were black boot scuff marks on the trim etcI need more than 250 characters to explainSee below for some comments.....still insufficient space!
I phoned afterwards to ask why only one was done and no one bothered to phone me back
responsive, amicable staff. Showroom environs.
Car valeting was not 100%
As above, plus treated me as if I knew what I was talking about.
I was kept waiting for approximately half an hour when I came to collect my car despite having confirmed with th e service desk that the car would be ready . The paperwork was mixed up and the car had not been washed when I arrived.
Answer given earlier but please feel that you can get back to me.
Very good service
Car not serviced as it was under miles! However no one called me to say no work was going to be carried out leaving me without a car all day which was needless
Did everything required
Did everything right
Did what you said you would do when you said you would do it
Parts needed identified, obtained next day and fitted while i waited. Excellent as always
Good customer service and sound advice provided by staff
Didnt feel on this occasion I was treated as a valued customer. Service was slack and didnt enspire me with confidence
The "Spring Service" was absolutely fine. Overall experience blemished by my answer above. Still really cross about it.
The car was not washed and yet it was scheduled to have a wash included
Although my agent was very professional, I was called to pick up my vehicle, i arrived 2 hrs later to collect the car and it wasnt ready - car still dirty dispite being washed and not hoovered
Had slow puncture problem shortly after purchase-nothing to do with BMW.Diagnosis and prompt action(two new rear tyres)and speed of service exemplary.
The job details were not relayed to me in mid-operation and no indication of cost was given until after the work was done. I question the decision to change all 4 discs on the car for a judder under braking. In all I was very unhappy.
I was totally satisfied with the speed of help that I recieved following a burst tyre.
The car was what I wanted. The process was explained carefully. Delivery was rapid.
Cant really add anymore that's already been said. Well done Coopers!
Final handover was a bit rushed at the end of the day but all round good service & experience
Staff new what they were doing and were always very helpful
Your salesman Graham was so professional, kind and very efficient.
On collecting the car it was noticed that there was some minor damage to the paintwork on the roof of the car. This had not been noticed before my arrival by anyone so there was then a rush around to try and polish out the scratches without success.