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It wasn't bmw Tunbridge wells...It was BMW Ocean in Falmouth.
Everything completed as expected, no issues or delays
Car booked in for work subject to result of investigation being discussed with me.i received no call until the car was ready for collection.
Had a call at 12 to say car was ready - arrivecd at around 1730 and had to wait for paperwork. Then at about 1745 was told you hadn't valeted or cleaned the car . I then had to find a car wash and pay for a valet
Excellent service advisor, helpful and very knowledgeable.
Everything was handled well had to wait a little while for person to become free
Didn't get any reminder for service and a courtesy call would have been nice as a prompt
From start to finish.
The service manager (Steve) was very helpful in difficult circumstances
1. I asked about the finance service plan,they said they will contact me.No one did. It's been 2 weeks bow. 2. No courtesy car provided, although they said they will. I had to arrange my own lift to the garage as they were able to pick me up too late
Car serviced early.
happy they sorted the fault out and the car has been perfect since
It's the people. Steve Brand makes the experience pleasant. People who recognise faces is v/good. Think "Cheers" tv show and the words of the opening:- "Sometimes you want to go where eveverybody knows your name and they're always glad you came.."
Fantastic service, competitive price and glad to see a touch of glamour has been added to the front of house (Stef!)
Took more care over job, including making sure it was finished off properly.
Same answer as above. The treatment received was first rate
as given above .... however would add that the only positive i can give is 'Steve' at the service desk was very understanding/helpfull despite the poor compensation for my issues additionally the center itself is excellent...
Car was ready at the promised time.
No communication in the 2 hours I was waiting in the showroom
Your all good
Everything fine except that there are no longer any newspapers to read while waiting.
Service took abit longer than originally told
Booked car for fast track MoT scheduled for 1.5 hours. Had arranged to wait at dealership. After 1.5 hours saw car being driven into workshop; was then told (had to ask) they were running late. So 3 hour wait in total. Why not tell me at outset?
After a couple of issues experienced. The way it was turned around was excellent. Having the engineer explain to me face to face was refreshing and made it easy to understand.
Easy to book, easy to drop in car, easy to collect.
visit again for update and it seems it will be at least 2 more weeks before parts are available. In terms of service I don't really need meet and greet in morning and a named service advisor just be able to speak to service when I call for updates.
Good contact levels. Service was as discussed. Slight mix up with my bill was swiftly rectified.
It takes a long time to get a convenient appointment for a service.
Came in from street with warning light - got prompt service.
Poor service during the end of warranty check in. Generally okay prior to this. Lots of non-disclosed charges for things like "service scope" and excessive pricing for things like changing brake fluid. Didn't even wash the car on last visit
During the course of my service a nail was found in one of my tyres.I was told that you did not have a tyre in stock and I would have to sort it out myself. I felt that I could have been offered more help with the situation.
Tyres changed on time with no fuss.
Yes - see above.
Gary and Steve were both helpful and made my purchase of the MPPSK, as expensive as it was, a little less painful!
Car collected and delivered back on time and a full explanation of work undertaken. The car runs more smoothly and has been obviously serviced well
A nice centre, very good service from staff. Completed on time, a little over the quoted price.
Everything done as requested. Could improve the thoroughness of the valeting but thats a small point. Could also send a short video of what was actually done on the car and a view of the underside ( as MB do for our SLK). Also a long lead time to ge
Customer service was great, as was the meet and greet at the door in the morning. But really disappointing that my windscreen washer tank was not filled while the car was in. It was empty and it was mid-Dec. Id expect it to be a standard check
Staff at Coopers were helpful, although making contact by phone was difficult. The lack of a courtesy car was a significant inconvenience, as I live and work some distance from Tunbridge Wells.
I was dealt with abruptly by the person at the service desk, bordering on rudely when I asked about timescales for completion, due to the misunderstanding.
As per comments above
First class service
Because I am completely satisfied
Very helpful staff, kept you informed
3 times I called to speak to service, the receptionist said they would call back, twice extremely delayed, third timothy did not come back at all..
Service / work was fine but tyres / parts took several days to arrive meaning I had to do without my car for longer than expected.
Good service but not quite perfect. impressed with the way the service executive dashed the wheels, but it was a glitch that he had to....
Cos I was!
As above. I have met of course the salesman Michael that sold me the car & also your body repair manager. Also other service assistants when I had a fewteething problems. All polite & very helpful so Steve Booth was something of a shock.
Service team completely satisfied. Service completely saisfied.After care i.e my car was very poorly washed.Hence only fairly satisfied.
Problem not rectified after 3 days at the centre. Another visit now required.
I explained the issue and car was booked in to be seen within a couple of days.
Steve Brand was excellent
Efficient and professional
No charge was made for a diagnosis of an unknown noise.
Good friendly service. All to quoted price and time.
As above, time taken for Job
Normally its a higher score, however I did not get my video emailed as promised, nor has the service trip Been reset correctly
All went smoothly with the car being ready a little before he promised time
I'd like to speak to the service manager at Tunbridge Wells directly
Car now back to normal and clean!
Service itself was good but I would like to see more flexibility in terms of chosing day and time when I can book service.
They are an example of what good service is meant to be. Even my wife was impressed!
It went as planned
Again, the service was completed quickly and I waited so took the opportunity to do some shopping in the area and enjoyed refreshments on offer
Nothing could of made the experience any better.
Everything of relevance is explained to us in such a way that we can properly understand it. All work done seems properly carried out. The whole BMW experience is infective. The people who organise the work to be done seem to love their work.
the work was completed, so no complaints there, would highlight that they appear very busy and had to wait longer than normal for the work to be concluded
At the last two changes of tyres from normal to my winter set, I have had to return to the centre to have the tyre pressure detector re-calibrated as a pressure loss warning appeared about 15 minutes after driving away in each case.
Polite and efficient
Everything was done with meticulous attention to detail.
Excellent customer service and sensible pricing
Polite , informative , professional
YOU ONLY CHANGED THE ENGINE OIL SO YOU COULD HARDLY GET IT WRONG!
quick turnaround and friendly, helpful staff. not all requirement fulfilled though
Only one issue which is a pain when you pick up car. They adjust driver seat to take it for a test run, I assume. When you come to collect and get in the car, all the adjustments are incorrect. Not sure that anything can be done about this.
Very helpful staff made the visit extremely comfortable
I was expecting a big bill for my service but it was cheaper than I thought so I was very very pleased
Right from being greeted at the door of the showroom to leaving my whole experience was superb - professional and friendly staff that managed my expectations 100% - a rare thing in this day and age
This was to fit a new run-flat tyre, the 2nd since the car was new in 2017, when the tyre had to be specially ordered from Germany, so this time I asked that the tyre was available on-the-day. It wasn't; the wrong tyre had been ordered. Contd at 3.
The check in was goid but then there was no notification later in the day to tell me the car was ready. I called twice as the end of the day approached and no one in the service team answered the phone. It then took over 30 mins to get a call back.
Dealt with promptly. Good rapore with staff.
Went the extra mile to look after me
I have marked you down as I dont consider it necessary for you to fiddle with the radio stations on my car whilst its in for service.
My only complaint was that as I drove away from the Centre I noted the low tyre pressure warning light had illuminated. I would have expected BMW would have seen this warning and resolved the problem before offering the car to me.
The purchasing of the car was very straight forward
We found our sales person Cassidy Roberts to be extremely helpful and very natural, so many sales staff are on auto-pilot speech
Great people, great cars
Non judgmental staff
BMW Centre clean and well laid out
Staff on the front desk could be a little sharper The car was also a week late in delivery as it was dropped off in Durham and not Sussex, hugely disappointing at the time but again, Steven Cuttlee made the best of a bad situation and kept me infor
More information during the wait for the new car could have been received! A rush at the end to get documents signed in time