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Car now back to normal and clean!
They are an example of what good service is meant to be. Even my wife was impressed!
Staff friendly, the updates to vehicle were carried out satsfactorily and they also valeted my car
Easy to contact Coopers to make the initial appointment and the work completed flawlessly.
It went as planned
Again, the service was completed quickly and I waited so took the opportunity to do some shopping in the area and enjoyed refreshments on offer
Nothing could of made the experience any better.
I mostly deal with Steve in the service department and he remembers my name and always looks after me and my car, its why I keep coming back.
All very efficient- thank you
Everything of relevance is explained to us in such a way that we can properly understand it. All work done seems properly carried out. The whole BMW experience is infective. The people who organise the work to be done seem to love their work.
the work was completed, so no complaints there, would highlight that they appear very busy and had to wait longer than normal for the work to be concluded
At the last two changes of tyres from normal to my winter set, I have had to return to the centre to have the tyre pressure detector re-calibrated as a pressure loss warning appeared about 15 minutes after driving away in each case.
Everything was done with meticulous attention to detail.
Dealt with the issue of the recall
Polite and efficient
Polite , informative , professional
Excellent customer service and sensible pricing
YOU ONLY CHANGED THE ENGINE OIL SO YOU COULD HARDLY GET IT WRONG!
quick turnaround and friendly, helpful staff. not all requirement fulfilled though
Only one issue which is a pain when you pick up car. They adjust driver seat to take it for a test run, I assume. When you come to collect and get in the car, all the adjustments are incorrect. Not sure that anything can be done about this.
Very helpful staff made the visit extremely comfortable
Car booked on 13/11 and back brakes needed replacing but front brakes were within 1,000 Miles of wear. Steph left me voicemail -when I rang back to authorise fronts all phones out. Had to rebook for 22- v inconvenient. 6 calls to check not replied to
I was expecting a big bill for my service but it was cheaper than I thought so I was very very pleased
Right from being greeted at the door of the showroom to leaving my whole experience was superb - professional and friendly staff that managed my expectations 100% - a rare thing in this day and age
The check in was goid but then there was no notification later in the day to tell me the car was ready. I called twice as the end of the day approached and no one in the service team answered the phone. It then took over 30 mins to get a call back.
This was to fit a new run-flat tyre, the 2nd since the car was new in 2017, when the tyre had to be specially ordered from Germany, so this time I asked that the tyre was available on-the-day. It wasn't; the wrong tyre had been ordered. Contd at 3.
Always use Coopers Tunbridge Wells. They are always friendly, helpful and go the extra mile.
Went the extra mile to look after me
I have marked you down as I dont consider it necessary for you to fiddle with the radio stations on my car whilst its in for service.
Dealt with promptly. Good rapore with staff.
Good, clear communication before and during service.
One star short of five because the car had not been cleaned.
Welcomed at the door, directed to a service engineer and issues seamlessly resolved.
Fault was previously reported & light cluster was pre preferred but not the connector, requiring a 2nd visit to rectify
Friendly reception staff, excellent technicians and a comfortable customer lounge.
Not quite as good as Ive experienced in the past , I expect to be believed when I try to talk about an issue and not interrupted and treated as though I have no idea what Im talking about
The car was booked in with a recurring fault that the garage has previously looked at - and been unable to resolve. 3 weeks later (now out of warranty) this fault is back again - hopefully it will be looked at under warranty.
An overall good experience
It appears the valeting service scratched the piano black trim on the transmission tunnel with the vacuum pipe. The trim will be replaced by the dealer, but this is quite an inconvenience.Steve Booth in service has been particularly helpful.
When I asked about cost of Clutch replacent. I thought it was redicoulous.
Everything went as promised and the car delivered back sparkling clean . What more can you ask?
All workcarried out perfectly, they could have hoovered the boot too though.
As previous answer. Staff are courteous, coffee is good!
Helpful and friendly staff with nothing to much trouble
Very friendly and welcoming staff. Efficient service but they were let down by the cleaning of the car which was not done very well. The wheels were not cleaned or around the doors. The service manager was not satisfied with the cleaning
They didnt have in stock wiper blades for my car.
For the same reason given above.
My car came back in under warranty and was fixed with no hassle and no questions asked
Excellent service standards
Outstanding customer service from Steve Brand. Thank you Steve
No newspapers and no Earl Gray tea
I was kept informed of progress throughout
Not sure the car was washed before it was returned to me but it was pretty clean when it went in.
Always had very good service from Tunbridge Wells branch. Very helpful, polite staff. Never had any problems in booking my car in, has always been convenient for me.
Efficient and friendly
Quick efficient service. Collection and delivery from/to home.
Kept I the loop at all times
Excellent service and quality
Experience exactly as I have come to expect from BMW - excellent!
Friendly staff and excellent service.
Have no complaints only praise for mechanics.and desk staff
Excellent information - everything on time - pleasant and professional staff
Staff were friendly and helpful
No hassle professional customer service
Was advised that the horn wasn't working correctly, and it would have been preferable if this had been either fixed or replaced under warranty at the time of service. I now have to rebook for just this small item.
Good customer service. Friendly staff. All done efficiently.
Very polite and helpful staff although I cant remember their names.
Experience trouble free
Had a fault on collection, good reaction from the young lady and left soon after with load car. Brand new 118 M sport
Did everything that was needed
Great all round service, performed on time and job done .
Very happy with Cooper Tunbridge Wells, have used them for a number of years. Also use Cooper Tonbridge for Mini.
End of warranty service plus first MOT in addition to reporting a fault. No solution identified for fault.
It exceeded all my expectations, which are already high given it is a big prestigious BMW dealership in an affluent town
Always polite and professional. Car always washed when in the service bay.
Were able to replace a damaged run flat tyre within 2 hours of phoning for an appointment
Car was taken and brought back from and to home in time and with courtesy Service itself well done - visual inspection video and phone call was informative
Problem was solved
Only slight disappointment was that the rear alloys werent clean. The rear tyres were replaced so I can only assume this was done after the car had already been cleaned?!
Great service good communications. More ccare could have been taken over the cleaning of the car. It was returned washed but roof was not touched.
Mechanicals were OK. Communication before, during and at the end was terrible. The car was not cleaned afterwards and was dirtier then when left.
My Sat-nav had failed I was told it would cost £1200 to repair.
Cooper Tunbridge Wells always provide me with an excellent service
The car was in all day - with 4 jobs booked in to be done; only 1 of these jobs (admittedly the most important: it's MoT) was completed. I am bringing the car back on Monday for another go at getting the work done.
Steve Booth is very good at his job and I have complete confidence in his ability
The fog light repair was completed efficiently.
All done in a timely manner. All questions answered and further advice provided.
Your reception needs some attention. I called recently three times, first to sales and then reception and then sales and on each occasion it rang out without an answer. In the end I called service (I knew they would answer) and got through to recepti
The service department handle their clients very well
Friendly staff, I was kept informed and there were no nasty hidden costs
All on time and fitted m4 boot spoiler on at short notice
Fast lane service was booked in and said would last 90 minutes online when I booked.But took 2hr 10 minutes. Whilst I waited.
Service carried out in timescale indicated and no issues
They are very helpful. The car was ready on time.
Very professional, nothing was a problem, suits your brand
Prompt and efficient service. Friendly personnel. Courtesy car.
One phone call. Sorted!
Steve was great but again work taken takes far too long.
Steve was very helpful in getting my vehicle repaired.
First visit was a shambles. The job card he service receptionist had was incorrect. I was told they hadn't found a problem when they had and in any case simply dismissing my issue after having the car for a day wasn't satisfactory. Car returned dirty
No update phone call this time, I had to call to ask if car was ready, Car valet was poor, if you are going to offer this service, it should be done well, I would also be willing to pay extra for a full showroom valet. Video did not work.
See above comment. Overall extremely pleased with the staff at Coopers. Very helpful indeed.
Dealt with the main issue although there was an additional issue that was not resolved
Above says it all. I will try an alternative dealer next time.
Initial sales and after sales service were fantastic and a great team
No issues at all
I phoned BMW on the Monday and my car was booked in for a major service by the Wednesday,
Quick service, nice courtesy car provided.
All explained and clearly broken down.
Excellent service. Friendly staff.
Always good friendly service
Excellent service. Stephanie Crouch (service consultant) went out of her way to be very nice and helpful
While the customer service and vehicle service were very good the wash and vacuum seemed to miss parts of the car
The young ladies on the reception, the service department, parts department, after sales, and the drop off and pickup driver, all work as a helpful and reliable team.
Car was attended to promptly and pleasant customer waiting area.
Not great at returning calls, and part of a day lost trying to contact the Cooper TW, and some stress about collecting the car in time to run a coaching session for my U13 team.
Welcoming staff with excellent waiting area with refreshments made waiting no hardship
All done as promised
The car was taken in, checked, and returned to me within 2 hours.
The service team at Cooper Tunbridge Wells is overrun. The staff really are doing their best but there are not enough of them. I have found this to be a recurrent problem as have friends who have abandoned their BMW and switched to Audi.
I was promised my car would have a wash and hoover after service. The front seating area was hovered but nothing else - disappointing.
Courteous and efficient service
BMW services and parts are quite expensive compared to other car makes
They found a fault with the car when it was in and ordered the part and re booked it in
More information during the wait for the new car could have been received! A rush at the end to get documents signed in time
Transaction went very smoothly from start to finish. Staff were very helpful throughout sale of vehicle.
Service from Cassidy Roberts and Julie Murr was fantastic.
I went to three dealerships and the service that I got from steve Cutler at coopers of Tunbridge Wells was second to none. Although the other two dealerships did find wanting a bit.
No stress..not pushy..just a great experience compared to other manufacturers that I have used prior to bmw..
The spec of the car is excellent, I was well advised during the whole process and Greame was keen to ensure I was kept updated at every step of the process in terms of production and delivery.
good all round
All members of staff were friendly, helpful and treated me very well indeed. The service was beyond my expectations even as someone buying a top of the range BMW M car.
Again, down to the salesman Steve Dunlop really.
Generally very good, however at that particular time, 5pm on a Monday it was extremely busy, but the sales staff did a very good job balancing their time between the numerous customers.
All my questions have been answered and dealt with quickly, they made a great effort to get me a build slot for as early a delivery as possible!
The delivery time was 4 months instead of the 2 quoted.the sat nav was not set up and it took 3 emails and 2 phone calls to receive a memory stick to initiate it almost a month later.
got the car we wanted at a good price with helpful service.
Altogether an easy and straightforward process. After having some poor customer service from other manufacturers, my BMW centre rated highly.