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I was made fully aware of the extent of the service
As above, happy with the service. Was quick efficient and we appreciated the video sent through.
I have to say the gentleman that dealt with me was excellent the service department is clearly understaffed with queues of customers however the sales reception staff just are there to direct you and chat to each other I witnessed this for myself
Once I have had the car long enough to verify all items are as they should be I would be prepared to review again. I would like to mention the service from Steve Booth at TW Coopers was exceptional
Initially, I was told to bring my loan car back on the Friday morning as soon as possible. On arrival, I found my car was not ready and had to go back home again. The trip was an hour each way to the dealership.
Despite waiting for parts to come from Germany, good communication and job well done, thanks to Steve.
Because I was satisfied with the work completed, how many times do you have to praise!
Rattle behind steering wheel to be looked at at under warranty. Dropped car off at 8.30 am and returned at 5pm. It hadn't been looked at.One of the service receptionists I felt looked down on me and I felt angry and upset. Spoke to tech who was good.
Kevin and Sue went out of their way to ensure the experience was good for us. Ensuring the loan car was correct and making our visit comfortable.
I wanted a courtesy car while my car being serviced and was told I had to wait 4 weeks for a service where courtesy car available. Not good enough. BMW should provide far more courtesy cars. Also no newspapers were available or provided in lounge are
Ease of booking and car collection
what was required to be serviced in the car was explained clearly and the waiting area was comfortable
Helpful and carried out work as requested.
The repair was done as scheduled. Staff were courteous.
Always treated with politeness and nothing is too much bother for them. Brilliant service.
Once the car was with Copper BMW the whole task was handled in a calm, efficient and professional manner. Jason Hallam, Steve Booth must be thanked for this + the actual mechanics involved. The car valeter did a smashing job - thank you too.
Despite initial great service the last three times I have been very poor. I've had to call and chase them a number of times, I have been told things about my car repair, that as an engineer just don't make sense and they haven't called me back
Cars second recall dealt with expediently.
Satisfied enough to see you in September
Service carried out as outlined when dropping off the car; no hidden surprises; information provided was comprehensive and easy to understand. Customer experience highly favourable.
While my 3 year check MOT and break service was fine I also arranged for a diagnostic check on my sat nav and radio which keeps turning itself off. This was not done so I have had to book my car in again with all the inconvenience involved.
Hard to get through to the service department but good service.
Was told Price-match with Halfords for tyre not possible as BMW can't but tyres for the price Halfords are advertising.
This was a BMW recall. the required work was delayed due to a part required being on backorder from BMW. I had to wait without a car from Wednesday midday till Saturday morning for a replacement car to be delivered. Hence my dissatisfaction.
The guys did what they had to and delivered the vehicle on time
Service is excellent, but still have a niggling problem with the front power supply by the cup holders which has not worked correctly since I have had the car. The service dept say it is fine, but I cannot find a USB charger that works in it. Humph!
Indifferent attitude from staff. Told I probably will not be able to have a courtesy car on the day despite booking one over a month in advance. Car not cleaned properly. Car damaged, slow to offer any resolution, in fact after 2 weeks they haven't!
Booked a "while you wait" service and it took 3 hours, double the quoted time
All good. Main dealers are a bit expensive but you get great service
Easy, efficient and quick!
Very helpful staff
I was completely happy with the staff at the service desk, however, I had to wait for my car to be valeted. When i did go out to the car it hadn't been dried. I then got inside the car and there was water everywhere! The service desk did sort it out
I was very happy with the service that I received. I have just changed from Chandlers BMW in Hailsham as the service was very poor. I met one of the service staff who had moved to Tunbridge Wells I was very pleased to see him.
Dealing with Cooper TW is always a pleasant experience. Always a pleasure coordinating everything with Steve Brand.
Could not recommend enough
Did what they said, in a timely fashion
Having booked my car in for an MOT I was told that it would need a b/fluid change. Told two tyres need replacing and the other two were on minimum. The price quoted was £141 but maybe able to do a deal when I got there it was £150. Was not happy
Steve brand was very helpful as always.
Very disappointed to receive the car in that estate after Cooper had a car for 3 days for general service and I had to Waite over an hour to collect the car.
The service was efficient and prompt, and everything I expected was done.
The part that was ordered in was wrong, The care was not cleaned when they said it would be.
Lift arranged to town and back ,professional,friendly staff, car ready on time car cleaned well done
It was completed quickly and efficiently.
would have been more satisfied had I not had to replace the rear wiper.
From strat to finish an excellent provision of service. Clear explanations given for work done
I have bought a number of new cars through this dealership over the years and the service team, and especially Steve Brand in particular, have always been highly professional and knowledgeable and eager to assist. I cannot praise Steve highly enough.
Great overall, although I was expecting a call-back about some bodywork repairs that I had discussed which never materialised which is a bit disappointing.
Easy to deal with compared to my local dealer
Excellent experience Booking vehicle for repair Booking date was within a few days. Good communication regarding progress of repair which was actually completed 2 days earlier than expected. Only issues is car was not valeted when collected.
big improvement. its the same people but they are much more engaged, give customers a feeling they care about what they are doing, especially Paul who was great.
Told car ready, arrived to collect, car not washed or hoovered - had to wait an hour in waiting area for this to be done. The washing and hoovering of the car was very poor.
You did as expected: no more, no less.
You dealt with the Mot and recall matter but I still have brakes that squeak which is driving me mad on a car which is nearly new !!
Waiting time was indicated as being around 90 mins but was actually 3 hours, which was frustrating and made timing very tight for subsequent commitments.
Friednly attentive service - reasonable price mot and service
The staff in the service department have always been very polite and efficient even when I have seen them being treated very badly by some customers.
Excellent customer service and the staff are very helpful and always have a warm welcome for you
Fast efficient service
It wasn't bmw Tunbridge wells...It was BMW Ocean in Falmouth.
Everything completed as expected, no issues or delays
Had a call at 12 to say car was ready - arrivecd at around 1730 and had to wait for paperwork. Then at about 1745 was told you hadn't valeted or cleaned the car . I then had to find a car wash and pay for a valet
Car booked in for work subject to result of investigation being discussed with me.i received no call until the car was ready for collection.
Everything was handled well had to wait a little while for person to become free
From start to finish.
The service manager (Steve) was very helpful in difficult circumstances
Didn't get any reminder for service and a courtesy call would have been nice as a prompt
Excellent service advisor, helpful and very knowledgeable.
1. I asked about the finance service plan,they said they will contact me.No one did. It's been 2 weeks bow. 2. No courtesy car provided, although they said they will. I had to arrange my own lift to the garage as they were able to pick me up too late
Car serviced early.
happy they sorted the fault out and the car has been perfect since
It's the people. Steve Brand makes the experience pleasant. People who recognise faces is v/good. Think "Cheers" tv show and the words of the opening:- "Sometimes you want to go where eveverybody knows your name and they're always glad you came.."
Sales dept ace Valeting dept as I've said above are utter rubbish.
The general approach of all staff at Coopers was a relaxed and non pushy which allowed time for me to consider the right car a finance options
We felt comfortable, unpressurised and respected
Excellent service from Dean Mayer who was the sales executive at BMW Tunbridge Wells. He really looked after me and although I changed my mind many times he was incredibly patient and it was clear to see that he wanted to make sure I was happy
All went well - good communication on progress and helpful and patient sales staff.
Ben Chrusciel, the sales advisor, was excellent. He had a high level of car knowledge, considering how new and young he is, which clearly comes from a love of cars and hard work.They have been having problems with valeting but are trying to sort this
Regular contact with my sales person and found the exact match for what I was looking for.
Great customer service from selecting the car to driving it out of the showroom
Informed and confident that I was looked after properly
Steve Davenport and David (the Sales Manager) were amazing
I was kept informed throughout the progress of the sale. Cassidy was excellent throughout the process and Oliver was very helpful from the outset. The only minor thing was the wrong key was sent from Durham.
Perhaps more information could be forthcoming on the ' plug in ' options and developments on the Sat. Nav.
Sales contact Cassidy made the experience efficient and enjoyable. She is an asset to the company.
From the initial discussion to the car build around my requirements, all the staff I encountered were courteous, helpful and never pressured me at all. Information about options was given and all my questions answered.
The car is amazing, however the car would be exactly the same wherever I bought it. The service throughout was very stressful, unclear and confusing. This was my first time buying a car at BMW Inchape and probably the last.
Cant fault Cooper Tunbridge Wells, could have had more info from BMW Uk when my car was put on hold
I was very satisfied. Only slight issue was not being ready for us when we came to test drive as forgotten we were booked in. Otherwise very good. Big thanks to Graham who was very knowledgable and very friendly.
Good overall service.