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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Meet the team

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Head Of Business

Glen Berry

Head of Business

Jasper Phillips

Sales Manager

Antony Southern

Accountant

Gary Wise

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again it was just a really good service I will be looking to book my cars service in the next month or two based on this experience

Service

Issues were resolved but it took 2 bookings as they didn’t have a replacement idrive controller in stock. Therefore I had to rearrange work for a second time to accommodate the extra booking.

Service

I was given a full explanation of the work to be undertaken by the Service staff and the vehicle was returned to me in a very clean condition. Only one snag was that Cooper forgot to pick me up later having originally provided transport into town.

Service

I did ask for a quote for a bumper scratch which wasn’t actioned even though on the service sheet

Service

Great service from Steve

Service

Good job

Service

Convenient location, prompt to schedule the appointment, good facility (nice waiting area, pleasant) and approachable staff. Quick turnaround and they stuck to the predicted time.

Service

Kept informed which was good

Service

A SERVICE AND MOT BASICALLY SET ME BACK CLOSE TO £1000

Service

Think our answer to the previous question answers this as well

Service

The team worked hard to get us, the client, the best deal from BMW in terms of covering the costs for the fault

Service

Was advised on previous service that rear pads down to 3mm. Drove to Portugal and back, then back in to check. Now told 5mm. Amazing.

Service

Everyone was very knowledgeable and friendly

Service

Steve Brand at the Sevice department ( hope that’s his surname ) was very helpful and he made sure everything was going well and right. He is the one that makes the whole thing alive. He is a real treasure there. Without him it is just a place.

Service

Misunderstanding of work to be done. Also advised cost would be about £300. Cost £380 so feel mislead. Too embarrassed to dispute so just want out of car now.

Service

Can't fault in any way

Service

I have always received a good and friendly time

Service

Everything done as promised, although I was advised the car would be cleaned and I’m not sure how thoroughly that was done. An intermittent dashboard display advising too close to car in front (when not) could not be identified.

Service

Staff did try at all times - despite not having correct contact details

Service

This time I was kept informed and updated on progress, there were no unexplained delays like previous times.

Service

Everything happened on time, and I was kept informed promptly on progress with the work.

Service

They repaired the car promptly and provided alternative vehicle when needed

Service

Work was carried out to my complete satisfaction and on time.

Service

looked after mje very, it was waiting appointment and got the service done on times

Service

The Service personnel were very efficient and I was sent a video. However I was also told the car would be cleaned. It wasn't.

Service

The car was collected from my house and returned when finished. The work took 3 days to complete (including time taken to obtain spare part) but this was with my agreement and I was kept fully updated and informed of progress.

Service

They kindly let me come in at short notice for a minor light bulb change but did the recall at the same time which took longer than expected and I wasn't advised.

Service

I want to say that Steve on Svce Reception has been great all the way through....When collected there were black boot scuff marks on the trim etcI need more than 250 characters to explainSee below for some comments.....still insufficient space!

Service

great service by cooper Tunbridge wells

Service

Well looked after, car came back nice and clean.

Service

I phoned afterwards to ask why only one was done and no one bothered to phone me back

Service

responsive, amicable staff. Showroom environs.

Service

Car valeting was not 100%

Service

As above, plus treated me as if I knew what I was talking about.

Service

I was kept waiting for approximately half an hour when I came to collect my car despite having confirmed with th e service desk that the car would be ready . The paperwork was mixed up and the car had not been washed when I arrived.

Service

still good

Service

Answer given earlier but please feel that you can get back to me.

Service

Very good service

Service

Car not serviced as it was under miles! However no one called me to say no work was going to be carried out leaving me without a car all day which was needless

Service

Did everything required

Service

Good customer service and sound advice provided by staff

Service

The "Spring Service" was absolutely fine. Overall experience blemished by my answer above. Still really cross about it.

Service

Parts needed identified, obtained next day and fitted while i waited. Excellent as always

Service

Did everything right

Service

Did what you said you would do when you said you would do it

Service

Didn’t feel on this occasion I was treated as a valued customer. Service was slack and didn’t enspire me with confidence

Service

The car was not washed and yet it was scheduled to have a wash included

Service

I was totally satisfied with the speed of help that I recieved following a burst tyre.

Service

The job details were not relayed to me in mid-operation and no indication of cost was given until after the work was done. I question the decision to change all 4 discs on the car for a judder under braking. In all I was very unhappy.

Service

Had slow puncture problem shortly after purchase-nothing to do with BMW.Diagnosis and prompt action(two new rear tyres)and speed of service exemplary.

Service

Although my agent was very professional, I was called to pick up my vehicle, i arrived 2 hrs later to collect the car and it wasn’t ready - car still dirty dispite being washed and not hoovered

Service

The car was what I wanted. The process was explained carefully. Delivery was rapid.

Sales

Cant really add anymore that's already been said. Well done Coopers!

Sales

Final handover was a bit rushed at the end of the day but all round good service & experience

Sales

Staff new what they were doing and were always very helpful

Sales

Your salesman Graham was so professional, kind and very efficient.

Sales

On collecting the car it was noticed that there was some minor damage to the paintwork on the roof of the car. This had not been noticed before my arrival by anyone so there was then a rush around to try and polish out the scratches without success.