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Steve was very helpful in getting my vehicle repaired.
First visit was a shambles. The job card he service receptionist had was incorrect. I was told they hadn't found a problem when they had and in any case simply dismissing my issue after having the car for a day wasn't satisfactory. Car returned dirty
Steve was great but again work taken takes far too long.
No update phone call this time, I had to call to ask if car was ready, Car valet was poor, if you are going to offer this service, it should be done well, I would also be willing to pay extra for a full showroom valet. Video did not work.
See above comment. Overall extremely pleased with the staff at Coopers. Very helpful indeed.
Dealt with the main issue although there was an additional issue that was not resolved
Initial sales and after sales service were fantastic and a great team
Above says it all. I will try an alternative dealer next time.
No issues at all
Quick service, nice courtesy car provided.
All explained and clearly broken down.
I phoned BMW on the Monday and my car was booked in for a major service by the Wednesday,
Excellent service. Friendly staff.
Always good friendly service
While the customer service and vehicle service were very good the wash and vacuum seemed to miss parts of the car
Excellent service. Stephanie Crouch (service consultant) went out of her way to be very nice and helpful
The young ladies on the reception, the service department, parts department, after sales, and the drop off and pickup driver, all work as a helpful and reliable team.
Car was attended to promptly and pleasant customer waiting area.
Welcoming staff with excellent waiting area with refreshments made waiting no hardship
Not great at returning calls, and part of a day lost trying to contact the Cooper TW, and some stress about collecting the car in time to run a coaching session for my U13 team.
The service team at Cooper Tunbridge Wells is overrun. The staff really are doing their best but there are not enough of them. I have found this to be a recurrent problem as have friends who have abandoned their BMW and switched to Audi.
The car was taken in, checked, and returned to me within 2 hours.
All done as promised
I was promised my car would have a wash and hoover after service. The front seating area was hovered but nothing else - disappointing.
Courteous and efficient service
BMW services and parts are quite expensive compared to other car makes
They found a fault with the car when it was in and ordered the part and re booked it in
Very smooth process this time. Only an MOT visit but called to remind me of the need to book it in and then no problems at all on the day. Good advice on issues raised.
Everything that I required was provided, each step was explained thoroughly, and professionally.
Check in was quick and efficient. I have not given 5 stars as the waiting area is right in front of the Service check in and alongside entrance and dealer sales area, rather than being a quiet and separate location.
Steve went out of his way to make sure I understood what was happening with my car and when it would be fixed
Good facilities Friendly staffShort wait.
Work was completed on time and as expected from text messages received.
Always receive a warm welcome - friendly - Knowledgeable, helpful - makes the experience a great one and my car always comes out looking fantastically clean and shiny . And the collect & Delivery service is great - Polite nice people all round :)
When i first brought the car in for MOT and service i was told it needed a major service and recall. I said that is fine. I collected car and then the next day all the service lights came on.I had to re book in for the service! Quality of valet poor
I was disappointed at the time it took for the car to be repaired. It took almost a week to get it done. In East Sussex the recovery service was very poor. They took three days to deliver the car. This was the main reason for the delay.
my car although very old is my pride and joy and I still trust my main dealer every time to look after it as if it was a new car.
Everything went according to plan
Always polite and helpful although 5 days to fix a sensor is a bit long
I made my service appointment to coincide with my MOT. Everything flowed nicely from the day I made the appointment to arriving at Coopers and collecting the car when the service and MOT were done,
Staff are polite and helpfull
Original quote based on the system diagnostics was £330. Once in the shop the quote trippled to £980 based on the mechanic's observations.Also, I didn't feel that the interior valeting was good. My local Albanian car wash is better.
Generally a first class customer service.
The staff are obviously under some pressure due the volume of work but they do give you time and personal attention and listen carefully as you describe any problems with the car.
For the reason given above
Very prompt and helpful - and the coffee is not bad!
You were perfect
Professional and polite
They asked me if I wanted the car washed and vac which I said yes.when the car came out looked like it had been wiped over which is not what I was expecting but maybe thats just me
Cooper TW were very good this time, but there must be something that could be better as nothing is perfect.
Fantastic sales service, assertive sales practise that got me out of buying my second car as an Audi and got us into two new BMW models. Just the right mix in completing the same
Polite well informed staff.
Good and professional customer service
Good service without being patronising or gushing Knowledgeable and able to answer questions efficiently and deliver.
Steve in the service team was excellent. Kept me up to date with the progress of the service and even took time to walk me around the car when I came in to pick it up and discuss the work. Much appreciated as the service centre was extremely busy
You picked the car up and dropped it off when you said you would. Everything was done that was meant to be done and I was charged as expected. It was made very easy for me, which is great as I am very busy.
Efficient, attentive, personal service - Victor looked after me and my car.
I am very satisfied with the service. The only thing that could be improved is the information about the service status provided over the phone. I could not get an update when needed to confirm if the car would be ready for collection on time.
Again it was just a really good service I will be looking to book my cars service in the next month or two based on this experience
Issues were resolved but it took 2 bookings as they didnt have a replacement idrive controller in stock. Therefore I had to rearrange work for a second time to accommodate the extra booking.
I was given a full explanation of the work to be undertaken by the Service staff and the vehicle was returned to me in a very clean condition. Only one snag was that Cooper forgot to pick me up later having originally provided transport into town.
I did ask for a quote for a bumper scratch which wasnt actioned even though on the service sheet
All my questions have been answered and dealt with quickly, they made a great effort to get me a build slot for as early a delivery as possible!
The delivery time was 4 months instead of the 2 quoted.the sat nav was not set up and it took 3 emails and 2 phone calls to receive a memory stick to initiate it almost a month later.
got the car we wanted at a good price with helpful service.
Altogether an easy and straightforward process. After having some poor customer service from other manufacturers, my BMW centre rated highly.
Good personal service, met my requirements and kept me informed of progress during the order period prior to delivery.
We have dealt with Graham Hall before. We are very particular about certain things and Graham was very flexible in his dealings with us to accommodate these.
Prior to collection of the car everything was fine, there was small issue with communication as I was waiting for emails reply or phone call back for to long, sometimes few days which is not acceptable. Delivery was fast.
The service was good but more detailed information about the options available on the car would make the service better.
Great service and the right mix of service and assertive sales to get me out of an Audi into a BMW (Audi were terrible at this)
Very helpful sales team and we were very happy with the deal we got
No problems at all. Very smooth transaction.
The car was what I wanted. The process was explained carefully. Delivery was rapid.