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I was completely happy with the staff at the service desk, however, I had to wait for my car to be valeted. When i did go out to the car it hadn't been dried. I then got inside the car and there was water everywhere! The service desk did sort it out
I was very happy with the service that I received. I have just changed from Chandlers BMW in Hailsham as the service was very poor. I met one of the service staff who had moved to Tunbridge Wells I was very pleased to see him.
Dealing with Cooper TW is always a pleasant experience. Always a pleasure coordinating everything with Steve Brand.
Could not recommend enough
Having booked my car in for an MOT I was told that it would need a b/fluid change. Told two tyres need replacing and the other two were on minimum. The price quoted was £141 but maybe able to do a deal when I got there it was £150. Was not happy
Did what they said, in a timely fashion
Very disappointed to receive the car in that estate after Cooper had a car for 3 days for general service and I had to Waite over an hour to collect the car.
Steve brand was very helpful as always.
The service was efficient and prompt, and everything I expected was done.
The part that was ordered in was wrong, The care was not cleaned when they said it would be.
Lift arranged to town and back ,professional,friendly staff, car ready on time car cleaned well done
It was completed quickly and efficiently.
would have been more satisfied had I not had to replace the rear wiper.
From strat to finish an excellent provision of service. Clear explanations given for work done
I have bought a number of new cars through this dealership over the years and the service team, and especially Steve Brand in particular, have always been highly professional and knowledgeable and eager to assist. I cannot praise Steve highly enough.
Great overall, although I was expecting a call-back about some bodywork repairs that I had discussed which never materialised which is a bit disappointing.
Easy to deal with compared to my local dealer
Excellent experience Booking vehicle for repair Booking date was within a few days. Good communication regarding progress of repair which was actually completed 2 days earlier than expected. Only issues is car was not valeted when collected.
big improvement. its the same people but they are much more engaged, give customers a feeling they care about what they are doing, especially Paul who was great.
Told car ready, arrived to collect, car not washed or hoovered - had to wait an hour in waiting area for this to be done. The washing and hoovering of the car was very poor.
You did as expected: no more, no less.
You dealt with the Mot and recall matter but I still have brakes that squeak which is driving me mad on a car which is nearly new !!
Friednly attentive service - reasonable price mot and service
The staff in the service department have always been very polite and efficient even when I have seen them being treated very badly by some customers.
Waiting time was indicated as being around 90 mins but was actually 3 hours, which was frustrating and made timing very tight for subsequent commitments.
Excellent customer service and the staff are very helpful and always have a warm welcome for you
Fast efficient service
Everything completed as expected, no issues or delays
It wasn't bmw Tunbridge wells...It was BMW Ocean in Falmouth.
Had a call at 12 to say car was ready - arrivecd at around 1730 and had to wait for paperwork. Then at about 1745 was told you hadn't valeted or cleaned the car . I then had to find a car wash and pay for a valet
Car booked in for work subject to result of investigation being discussed with me.i received no call until the car was ready for collection.
Didn't get any reminder for service and a courtesy call would have been nice as a prompt
Excellent service advisor, helpful and very knowledgeable.
From start to finish.
The service manager (Steve) was very helpful in difficult circumstances
Everything was handled well had to wait a little while for person to become free
1. I asked about the finance service plan,they said they will contact me.No one did. It's been 2 weeks bow. 2. No courtesy car provided, although they said they will. I had to arrange my own lift to the garage as they were able to pick me up too late
Car serviced early.
happy they sorted the fault out and the car has been perfect since
It's the people. Steve Brand makes the experience pleasant. People who recognise faces is v/good. Think "Cheers" tv show and the words of the opening:- "Sometimes you want to go where eveverybody knows your name and they're always glad you came.."
Fantastic service, competitive price and glad to see a touch of glamour has been added to the front of house (Stef!)
Took more care over job, including making sure it was finished off properly.
as given above .... however would add that the only positive i can give is 'Steve' at the service desk was very understanding/helpfull despite the poor compensation for my issues additionally the center itself is excellent...
Same answer as above. The treatment received was first rate
Your all good
No communication in the 2 hours I was waiting in the showroom
Car was ready at the promised time.
Everything fine except that there are no longer any newspapers to read while waiting.
Booked car for fast track MoT scheduled for 1.5 hours. Had arranged to wait at dealership. After 1.5 hours saw car being driven into workshop; was then told (had to ask) they were running late. So 3 hour wait in total. Why not tell me at outset?
Service took abit longer than originally told
After a couple of issues experienced. The way it was turned around was excellent. Having the engineer explain to me face to face was refreshing and made it easy to understand.
Easy to book, easy to drop in car, easy to collect.
visit again for update and it seems it will be at least 2 more weeks before parts are available. In terms of service I don't really need meet and greet in morning and a named service advisor just be able to speak to service when I call for updates.
Came in from street with warning light - got prompt service.
Poor service during the end of warranty check in. Generally okay prior to this. Lots of non-disclosed charges for things like "service scope" and excessive pricing for things like changing brake fluid. Didn't even wash the car on last visit
Customer service was great, as was the meet and greet at the door in the morning. But really disappointing that my windscreen washer tank was not filled while the car was in. It was empty and it was mid-Dec. Id expect it to be a standard check
It takes a long time to get a convenient appointment for a service.
Tyres changed on time with no fuss.
Gary and Steve were both helpful and made my purchase of the MPPSK, as expensive as it was, a little less painful!
A nice centre, very good service from staff. Completed on time, a little over the quoted price.
Yes - see above.
Good contact levels. Service was as discussed. Slight mix up with my bill was swiftly rectified.
Everything done as requested. Could improve the thoroughness of the valeting but thats a small point. Could also send a short video of what was actually done on the car and a view of the underside ( as MB do for our SLK). Also a long lead time to ge
Car collected and delivered back on time and a full explanation of work undertaken. The car runs more smoothly and has been obviously serviced well
During the course of my service a nail was found in one of my tyres.I was told that you did not have a tyre in stock and I would have to sort it out myself. I felt that I could have been offered more help with the situation.
Staff at Coopers were helpful, although making contact by phone was difficult. The lack of a courtesy car was a significant inconvenience, as I live and work some distance from Tunbridge Wells.
I was dealt with abruptly by the person at the service desk, bordering on rudely when I asked about timescales for completion, due to the misunderstanding.
As per comments above
Sales contact Cassidy made the experience efficient and enjoyable. She is an asset to the company.
Perhaps more information could be forthcoming on the ' plug in ' options and developments on the Sat. Nav.
From the initial discussion to the car build around my requirements, all the staff I encountered were courteous, helpful and never pressured me at all. Information about options was given and all my questions answered.
The car is amazing, however the car would be exactly the same wherever I bought it. The service throughout was very stressful, unclear and confusing. This was my first time buying a car at BMW Inchape and probably the last.
Cant fault Cooper Tunbridge Wells, could have had more info from BMW Uk when my car was put on hold
I was very satisfied. Only slight issue was not being ready for us when we came to test drive as forgotten we were booked in. Otherwise very good. Big thanks to Graham who was very knowledgable and very friendly.
Good overall service.
My only complaint was that as I drove away from the Centre I noted the low tyre pressure warning light had illuminated. I would have expected BMW would have seen this warning and resolved the problem before offering the car to me.
The purchasing of the car was very straight forward