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ABOUT COOPER TUNBRIDGE WELLS.

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Clive McGregor

Head of Business

Oliver Horswill

New Car Sales Manager

Julie Murr

New Car Business Manager

Jason Hallam

Aftersales Manager

Paul Cue

Local Business Development Manager

Russel Head

Used Car Business Manager

Stephen Cutler

Sales Executive

Cassidy Roberts

Sales Executive

Steven Dunlop

Sales Executive

Mervin Murday

Sales Executive

George McRae

Service Advisor

Paul Lacey

Senior Service Advisor

Steve Brand

Senior Service Advisor

Stephanie Crouch

Service Advisor

Ben Chrusciel

Product Genius

Danielle Prior

Receptionist

Nicola Carter

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was completely happy with the staff at the service desk, however, I had to wait for my car to be valeted. When i did go out to the car it hadn't been dried. I then got inside the car and there was water everywhere! The service desk did sort it out

Service

Excellent service

Service

I was very happy with the service that I received. I have just changed from Chandlers BMW in Hailsham as the service was very poor. I met one of the service staff who had moved to Tunbridge Wells I was very pleased to see him.

Service

Dealing with Cooper TW is always a pleasant experience. Always a pleasure coordinating everything with Steve Brand.

Service

Could not recommend enough

Service

Having booked my car in for an MOT I was told that it would need a b/fluid change. Told two tyres need replacing and the other two were on minimum. The price quoted was £141 but maybe able to do a deal when I got there it was £150. Was not happy

Service

Did what they said, in a timely fashion

Service

Very disappointed to receive the car in that estate after Cooper had a car for 3 days for general service and I had to Waite over an hour to collect the car.

Service

Steve brand was very helpful as always.

Service

The service was efficient and prompt, and everything I expected was done.

Service

The part that was ordered in was wrong, The care was not cleaned when they said it would be.

Service

Lift arranged to town and back ,professional,friendly staff, car ready on time car cleaned well done

Service

It was completed quickly and efficiently.

Service

would have been more satisfied had I not had to replace the rear wiper.

Service

From strat to finish an excellent provision of service. Clear explanations given for work done

Service

I have bought a number of new cars through this dealership over the years and the service team, and especially Steve Brand in particular, have always been highly professional and knowledgeable and eager to assist. I cannot praise Steve highly enough.

Service

Great overall, although I was expecting a call-back about some bodywork repairs that I had discussed which never materialised which is a bit disappointing.

Service

Easy to deal with compared to my local dealer

Service

Excellent experience Booking vehicle for repair Booking date was within a few days. Good communication regarding progress of repair which was actually completed 2 days earlier than expected. Only issues is car was not valeted when collected.

Service

big improvement. its the same people but they are much more engaged, give customers a feeling they care about what they are doing, especially Paul who was great.

Service

Told car ready, arrived to collect, car not washed or hoovered - had to wait an hour in waiting area for this to be done. The washing and hoovering of the car was very poor.

Service

You did as expected: no more, no less.

Service

You dealt with the Mot and recall matter but I still have brakes that squeak which is driving me mad on a car which is nearly new !!

Service

Friednly attentive service - reasonable price mot and service

Service

The staff in the service department have always been very polite and efficient even when I have seen them being treated very badly by some customers.

Service

Waiting time was indicated as being around 90 mins but was actually 3 hours, which was frustrating and made timing very tight for subsequent commitments.

Service

Excellent customer service and the staff are very helpful and always have a warm welcome for you

Service

Fast efficient service

Service

Everything completed as expected, no issues or delays

Service

It wasn't bmw Tunbridge wells...It was BMW Ocean in Falmouth.

Service

Had a call at 12 to say car was ready - arrivecd at around 1730 and had to wait for paperwork. Then at about 1745 was told you hadn't valeted or cleaned the car . I then had to find a car wash and pay for a valet

Service

Car booked in for work subject to result of investigation being discussed with me.i received no call until the car was ready for collection.

Service

Didn't get any reminder for service and a courtesy call would have been nice as a prompt

Service

Excellent service advisor, helpful and very knowledgeable.

Service

From start to finish.

Service

Excellent service

Service

The service manager (Steve) was very helpful in difficult circumstances

Service

Everything was handled well had to wait a little while for person to become free

Service

1. I asked about the finance service plan,they said they will contact me.No one did. It's been 2 weeks bow. 2. No courtesy car provided, although they said they will. I had to arrange my own lift to the garage as they were able to pick me up too late

Service

Car serviced early.

Service

happy they sorted the fault out and the car has been perfect since

Service

It's the people. Steve Brand makes the experience pleasant. People who recognise faces is v/good. Think "Cheers" tv show and the words of the opening:- "Sometimes you want to go where eveverybody knows your name and they're always glad you came.."

Service

Fantastic service, competitive price and glad to see a touch of glamour has been added to the front of house (Stef!)

Service

Took more care over job, including making sure it was finished off properly.

Service

as given above .... however would add that the only positive i can give is 'Steve' at the service desk was very understanding/helpfull despite the poor compensation for my issues additionally the center itself is excellent...

Service

Same answer as above. The treatment received was first rate

Service

Your all good

Service

No communication in the 2 hours I was waiting in the showroom

Service

Car was ready at the promised time.

Service

Everything fine except that there are no longer any newspapers to read while waiting.

Service

Booked car for fast track MoT scheduled for 1.5 hours. Had arranged to wait at dealership. After 1.5 hours saw car being driven into workshop; was then told (had to ask) they were running late. So 3 hour wait in total. Why not tell me at outset?

Service

Service took abit longer than originally told

Service

After a couple of issues experienced. The way it was turned around was excellent. Having the engineer explain to me face to face was refreshing and made it easy to understand.

Service

Easy to book, easy to drop in car, easy to collect.

Service

visit again for update and it seems it will be at least 2 more weeks before parts are available. In terms of service I don't really need meet and greet in morning and a named service advisor just be able to speak to service when I call for updates.

Service

Came in from street with warning light - got prompt service.

Service

Poor service during the end of warranty check in. Generally okay prior to this. Lots of non-disclosed charges for things like "service scope" and excessive pricing for things like changing brake fluid. Didn't even wash the car on last visit

Service

Customer service was great, as was the “meet and greet” at the door in the morning. But really disappointing that my windscreen washer tank was not filled while the car was in. It was empty and it was mid-Dec. I’d expect it to be a standard check

Service

It takes a long time to get a convenient appointment for a service.

Service

Tyres changed on time with no fuss.

Service

Gary and Steve were both helpful and made my purchase of the MPPSK, as expensive as it was, a little less painful!

Service

A nice centre, very good service from staff. Completed on time, a little over the quoted price.

Service

Yes - see above.

Service

Good contact levels. Service was as discussed. Slight mix up with my bill was swiftly rectified.

Service

Everything done as requested. Could improve the thoroughness of the valeting but that’s a small point. Could also send a short video of what was actually done on the car and a view of the underside ( as MB do for our SLK). Also a long lead time to ge

Service

Car collected and delivered back on time and a full explanation of work undertaken. The car runs more smoothly and has been obviously serviced well

Service

During the course of my service a nail was found in one of my tyres.I was told that you did not have a tyre in stock and I would have to sort it out myself. I felt that I could have been offered more help with the situation.

Service

Staff at Coopers were helpful, although making contact by phone was difficult. The lack of a courtesy car was a significant inconvenience, as I live and work some distance from Tunbridge Wells.

Service

I was dealt with abruptly by the person at the service desk, bordering on rudely when I asked about timescales for completion, due to the misunderstanding.

Service

As per comments above

Service

Sales contact Cassidy made the experience efficient and enjoyable. She is an asset to the company.

Sales

Perhaps more information could be forthcoming on the ' plug in ' options and developments on the Sat. Nav.

Sales

From the initial discussion to the car build around my requirements, all the staff I encountered were courteous, helpful and never pressured me at all. Information about options was given and all my questions answered.

Sales

The car is amazing, however the car would be exactly the same wherever I bought it. The service throughout was very stressful, unclear and confusing. This was my first time buying a car at BMW Inchape and probably the last.

Sales

Cant fault Cooper Tunbridge Wells, could have had more info from BMW Uk when my car was put on hold

Sales

I was very satisfied. Only slight issue was not being ready for us when we came to test drive as forgotten we were booked in. Otherwise very good. Big thanks to Graham who was very knowledgable and very friendly.

Sales

Good overall service.

Sales

My only complaint was that as I drove away from the Centre I noted the low tyre pressure warning light had illuminated. I would have expected BMW would have seen this warning and resolved the problem before offering the car to me.

Sales

The purchasing of the car was very straight forward