"The sales person, Julie Murr, was very good. She was very enthusiastic, and pleasant all the way through the purchase. She worked hard to see the deal through. it was a nice touch that the Dealership manager came down to meet me to say a few words."

"Sales staff very helpful."

"We were kept up to date all the way."

"Dealership very good, a very comfortable experience, Graham Hall was excellent"

"very helpful"

"The attention and customer service provided by Cooper Tunbridge Wells and particularly Steven Heap was exemplary."

"My only concern was the length of the wait from ordering to delivery which was not a deaalership fault."

"Staff were always courteous and helpful."

"well looked after and kept infopramed even if delivery took a long time. approx. 11 months from order."

"It would be nice to think all dealerships were as good as Coopers"

"Very happy, delivery of new car within a week."

"The sales agent, Julie Murr, was helpful, informative, patient and her after sale follow up was excellent. Top marks"

"A great environment to make a choice for such a purchase, although these cars sell themselves, the experience at Cooper Tunbridge Wells made this decision easy, seamless and a joyful experience during the whole process with all those involved."

"The sales team were amazing during the whole process from start to finish. I love buying my cars from this team. It is the 4th BMW I buy from them since 2004. They are trully a top top team"

"Exeptional customer service from salesman Graham Hall."

"Excellent experience. Was kept informed monthly on the progress of the delivery. Delivered on date."

"Always found the staff to be extremely courteous and helpful."

"Very helpful sales lady. Has already sold 4BMWs to my family husband"

"My family has been a Customer of BMW for many years and through a number of dealerships. Coopers is by far the best and GRAHAM HALL is an absolute credit both to Coopers and the BMW brand. He worked alongside his team tirelessly to locate and secure"

"The only thing that would have improved the service was to have a pool car available."

"Excellent service, good explanation and good collect and return service and a clean car"

"4 weeks, 3 separate visits, parts not available, cannot provide a proper level of service"

"Very Good"

"Friedly but ineffective"

"problem took longer than advised to deal with a general problem known to BMW"

"the service was fine"

"My service hand book has not been completed. On collection of the vehicle had wait 60-90 mintes as they said the vehicle was being valeted, this was not the case as it had not been cleaned."

"Purchase winter tyres I was suprised when the dealership called me to pick up my spare wheels as I had paid a storage fee."

"I don't understand why you close on Bank Holidays Surely some staff could work"

"I have been a customer here for the past 8 years, and although I live in central London, O refuse to go anywhere else. The guys managed to slot me in on the morning of my call, and did the running in service for me while I waited. I was very happy."

"they do all i need ."

"Dealership didnt find fault with breaks making a noise"

"Ran out of time for a car wash and vacuum, which was advertised to be included with the MOT."

"I had excellent service"

"Service manager at the dealership was excellent."

"I was called in for a sevice when an MOT was required which i had already had done locally. I told them i needed new battery and fog lights before bringing the car in . I was then tol dofr that to be done i had to bring the car back another day"

"Service is excellent. Customer is made to feel important."

"staff friendly and helpful. fault not addressed at same times as booked in for other job needed second visit then third for headlight washes leak all within 1 week"

"Took car in for remedial work, Coopers think they know the problem and will be taking my car back in next week for a fix."

"Coopers Tunbridge Wells are always very obliging and efficient. I hoped they would be able to solve the problem of rolling back in drive but they explained that all the new models did this and that they couldn't adjust it."

"It is easy to obtain an appointment for service via the internet. The service advisor Michael Lee at Cooper's kept me informed on the progress of the services I have so far had at Cooper's. He knows the BMW car as is to be expected."

"I have always been satisfied with Cooper BMW, they are extremely polite and always keep me informed of what is going on re my car"

"Return of car was 1 hour late."

"Poor diagnosis of faults"

"Extremely comfortable experience"

"Very good quick turn arround."

"My visit to Cooper, Tunbridge Wells was for a summer tyre swap. The work was completed to my satisfaction, though took somewhat longer than expected. The dealer also forgot to replace the wheel lock nut, though this was returned quickly."

"I visited twice with the same fault it was not rectified by Coopers."

"I lived local when I bought my 7 series but have since moved to Woking. However, the excellent service that I have always received made me decided to plan my diary so that it enables me to continue my relationship with BMW Cooper at Tunbridge Wells."

"Very good service"

"Very poor level of service and communication with me and within the servicing team. The car went in for a serivce and MOT, was returned late with a failed MOT news to me , was taken back to be fixed and retested, car was returned before being fixed"

"I have complete faith in what they do"

"they are very helpfull and we have never had any problems."

"Good liaison about work required. Valet was not great inside the vehicle."

" I told the dealership that the oil filters would need to be look at as there are due soon but they did not look so i have to book another day off work inconvenience¿"

"Everything went according to plan."

"The people are nice but considering the problems i have had with the vehicle i would have had to wait over 4 weeks for an appoinment with a courtesy car. there for i had to hire a vehicle for £15 which i was disappointed with due to the ongoing issue"

"As always, very helpful."

"MoT completed to my satisfaction, but request for quote for replacement headlamp washer cover still awaited."

" They are friendly but they could not solve the problem. They were relying on the engine management to diagnose the problem. When it eventually did they changed the spark plugs. I am still not convinced this had resolved the problem."

"I made a priority booking for disc brake padd replacement,advised it would take 90 minutes but took 150 minutes and no time to valet car as I had an business appointments.This is not good enough as I don't have time to wait beyond agreed timing."

"Always looked after and any required works clearly communicated"

"It was perfect, spot on."

"This is not the first time i have had a problem with this pre heating and the dealer is having problems sorting it."

"Very helpful and thoughtful. Dealt with Michael throughout and he was very attentive."

"I'm always kept informed of the progress of my visit."

"Professional and honest staff."

"Winter wheel change"

"The visit related to a problem with the seat belt clasp. This required the seat to be removed and the clasp replaced. Unfortunately the mechanics failed to protect the still and the plastic trim got caught and scratched."

"The service is generally very good."

"The team are responsive, though it did take them a while to find the fault. Communication is generally good but could be improved further phoning to ask how the car was when they still had it in the garage was a bit daft"

"I have to say it really is top quality."

"Fast, polite and convenient service."

"Wanted handbrake fixing but the problem remains, not serious"

"The service/mot was done. I mentioned the hood/convertible needed to be look at as it always got stuck. They greased the hood. I had to contact them again the following day with the same problem."

"Well mannered"

"The car wasn't that clean when I picked it up."

"at the time"

"Very very happy with all aspects of my experience."

"We have been told by Coopers that this was a good reliable car. we have been totally misled."

"Excellent work from the dealership staff, fixed the bluetooth, paired the phones and gave my wife instructions on the computer how to set her seats etc while she is pregnant"

"Can't speak to highly of Paul Lacey who ensured that everything I asked for was completed to my satisfaction and who kept regularly in touch with me even though I was abroad whilst the work was carried out"

"A very nice place to go with excellent facilities"

"They initally misdiagnosed a faulty airflow sensor and handed back a faulty vehicle to me that I went to Europe in. They refused to acknowledge excess wind noise from a door seal until I took a tech out with me. Elec fault remains."

"The dealer fitted me in at very short notice, which was very pleasing, so much better than my local dealerships"

"No offer of a courtesy car and over a 20 mins wait following the announcement that my car was ready, could not fully identify the issues"

"Left car to have tyre replaced came basck 45 mins later but tyre still not replaced"

"everything was ok except the valet wasnt done ."

"I find Coopers exceptional all the time. They know me and my car. If there is the odd problem it is always sorted out in a pleasant manner by their staff. They are always very interested in any car situation,all their staff ar very professional."

"Very friendly and helpful staff, would recommend to anyone"

"long waiting times"

"Dealer service was great, wasn't a courtesy car while waiting for the part to arrive"

"LAST FEW VISITS HAVE EXPERIENCED EXEMPLARY SERVICE, MOST RECENT ESPECIALLY SO"