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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Antony Southern

Accountant

Gary Wise

Parts Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service organization and courtesy

Service

Efficient process and car has been great since

Service

They are helpful and efficientManaged to get a very quick appointment for a service

Service

The team are excellent there. There is very low turnover of staff so you get to know the staff there and them you.

Service

The staff at Cooper were really helpful in providing an emergency repair and service at such short notice.They are polite, highly competent and professional.The car wash was an unexpected bonus on a really bad day.

Service

Very helpful staff

Service

Great staff

Service

service was prompt, with good communication - good old fashion service (which is sadly lacking in the modern day)

Service

The service was rather expensive.

Service

Makes something that could be a hassle in the day very easy to get done. I appreciate it is a little more money to have this but I personally think it is good value.

Service

Their service was far better this time - could not have been more helpful.

Service

Always helpful.

Service

Same as above,friendly people who sorted the problems out quickly and efficiently.

Service

Told car was ready but when turned up had to wait an hour for it to be cleaned

Service

Faultless

Service

Spent nearly two hours at your workshop for a technician to spray some lube on the load cover and make not difference at all.

Service

Just such a lovely centre at tunbridge wells. Super friendly & helpful staff. Neil in services is a real asset to your company and his customer service skills were on point. I will never forgot how BMW helped me, as this could have broke me.

Service

Quick and trustworthy service

Service

I wanted to wait and their expected time schedule was perfectly adhered to

Service

The staff are excellent, never failing to provide a fast and courteous service. They look after my car as if it was their own.

Service

Experience excellent overall result not quite what I wanted

Service

On time on budget

Service

I was a little disappointed that a basic part for my exhaust was not available given that the exhaust had been ordered 1 week before my appointment!This resulted in my car being kept overnight.Having said that the service manager was very efficient

Service

Paul, who is looking after me in the service team is excellent, but this experience overall has been very poor.

Service

Overall the work was done correctly and promptly, but the car was not properly cleaned on return, plus the rear boot seal was not properly attached to the trim.

Service

kindly got my work completed under warranty and a courtesy car aswell

Service

I was kept well informed during some major repairs to my car.

Service

all good and for a good price. The co0nditional servicing is a great feature.

Service

Excellent service as usual from a Steve Brand who listened to my requirements and achieved a fair price for the service for me.

Service

everything compleated in the time specified

Service

informative staff and all time deadlines met

Service

My car has been fixed and I am confident that it will not let me down.

Service

They omitted to add the activation code on the sat nav so now I can’t use it till the car goes back to have the original problem fixed

Service

Aaron, the guy I came to see, cake in on his day off to help solve my problem. Above and beyond the call of duty, in my view, but he was happy to do it.

Service

The valet service was below their normal standard. Smeary windows and mud on the drivers threshold.

Service

The vehicle had also been valeted when it was returned to me.

Service

prompt helpful service in a very pleasant environment

Service

Was a little bit hard work getting it organised, but once we got there was all good!

Service

All very helpful and straightforward.

Service

They couldn’t have done better!

Service

THey collected the car did the work and brought it back on the same day with the minimum fuss for me.

Service

All done as scheduledNo surprisesYou were much to extensive to replace a the though!That wasn't the service fault though, just your pricing policy

Service

The gentleman who dealt with me was superb!

Service

I arrived 30 minutes before my booked time and the gentlemen at the desk at the time was very helpful.

Service

The courtesy car did not have enough fuel.After I paid for the service , I was waiting for my car and no one was available to get my car. Because I had to go and collect my kids I asked them to give my keys and I would collect it myself.

Service

Professional and friendly service

Service

Kept me informed re time scale for completion and did a good job

Service

When I returned to pick up car I thought cost for a MOT and small service was expensive. The staff were professional but not engaging.

Service

Great service this time, however, was treated poorly a couple of weeks before

Service

One outstanding item of work remains to be performed on the car

Service

I booked my car in for a winter wheel swap, the wheels and tyres being stored by Coopers or BMW. I received confirmation.Nobody checked the wheels had been received so I was and still am very annoyed that when I arrived the wheels weren’t there

Service

Call me back when it was finished.

Service

My car was ready for me at the agreed time, all cleaned and ready

Service

Servis is efficient and reasonably priced. The environment for sitting and waiting for your car is pleasant and relaxing.

Service

paul in service was great

Service

Good job

Service

Quick and easy, no inconvenience to me at all!

Service

As above

Service

Everything was good except trying to call and speak to the service department. Each time i called i was left hanging on and never got through

Service

Servicing was as usual professional and timely but I had to call to check that and when the car was ready due to a busy service demand at that time.

Service

Aftersales at Coopers TW is excellent and very friendly staff with a smile

Service

Confidence that everything will be smooth, even if there's a delay in components we were informed immediately

Service

The problem with the car was resolved

Service

Receptionist and technician very helpful and informative. Work done on time to required standard

Service

See comments above under question 2

Service

The problem wasn’t resolved and I have to been my car back

Service

Sadly the visit to Cooper was because of a very poor service experience on my previous visit. That said this visit was much better and the car was looked after to a faultless standard.

Service

First class job as always

Service

Customer service non existent.

Service

My instructions were not followed and as a result I was given incomplete information that added hundreds of pounds to the cost of returning the vehicle to OEM standard as I had requested.

Service

The paintshop job was carried out speedily and very well

Service

Customer service was exceptional

Service

The matter was looked into , pinpointed and resolved .. at least at that time .. the fault is sadly back, but vehicle booked back in ..

Service

Nothing could have been done to improve my experience apart from cleaning the car which was not possible because of essential maintenance work.

Service

From the ease of booking a service visit right the way through to dropping off and collecting my vehicle the service was faultless.

Service

Steve looked after me very well

Service

Work carried out on time - car returned valeted.Complimentary coffee in waiting area.

Service

Finish time was supposed to coincide with me leaving for school run and it was late being completed.

Service

usually higher but on this ocassion I was given the wrong information about opening times so had to wait 30 mintes for office to open. It was a simple mistake, I think the person I spoke to on the telephone had forgotten it would be a Saturday

Service

Completely satisfied excellent experience

Service

Friendly and helpful staff went out of their way to help me to keep a hospital appointment, which was much appreciated.

Service

I had a new rear wiper arm and blade fitted. On the first use the new blade seemed to not wipe clear on its centre section. I lifted the arm away from the window and the wiper blade fell off. I clipped it back into position and it then cleaned OK

Service

Staff kept you informed on progress.

Service

The job was spot on but, at £250 plus VAT, cost £25 more than the estimate.

Service

Good service overall, marked down to a degree by the difficulty of actually getting to speak to service, being kept holding on for long periods, not being rung back when I have been told that they will. Also pricing, £16 to change a very simple bulb

Service

Did exactly what I needed

Service

As usual, my visit went like clockwork. just as it should

Service

I'm treated fairly, the work is always done without follow up issues, the car is kept in excellent working order.

Service

Fast efficient service

Service

As always the Service managers are highly efficient and great to deal with

Service

Cannot fault the service.

Sales

Excellent service throughout. The discount from Coopers could have been better!!!!!

Sales

Russell Marriner is a great asset to your business, highly able and professional, I would and have certainly recommend his services.

Sales

As above with Tom. He made it feel very personal when we collected our car. Also spent the time to go through everything on the car

Sales

I've done it a few times now, and the process is excellent.

Sales

Excellent during the purchase phase. Rather slow on the delivery day, especially having to wait to talk to a member of the finance team, who was not immediately available. Not clear to me why this separate conversation was needed.

Sales

A very obliging sales excetutive who explained the car to me in great detail-possibly too detailed to absorb all the info..

Sales

It was made very easy

Sales

Haphazard service at counter. Car delivered to us without navigation system installed.

Sales

Simply we have no fault to find.

Sales

We felt rushed to take delivery & only slot available was 4pm & for some reason there was a lot of waiting around to get duty of care signed off. We got keys to car & not shown any controls as we had already got X3 & my car had already been a BMW.

Sales

there was a willingness at all levels where your employees demonstrated the highest level of professionalism.