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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gareth Cornell

Head of Business

Jasper Phillips

Sales Manager

Antony Southern

Accountant

Gary Wise

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

flawless service

Service

The update was free of charge and a health check was also carried out.As I have just purchased the car this gave me peace of mind.

Service

Everything happens effortlessly, nothing negative at all. Last time I filled in a survey I thought it was from another garage where we’d bought a 2nd new car, we were so disappointed with the service there so I was very negative, Apologies.

Service

Cannot fault anything very well informed at all times

Service

Smooth efficiency

Service

Helpful efficient and friendly staff.

Service

I have been a BMW customer for over 20 years and am very impressed by Coopers Tunbridge Wells attention to detail and providing a first class service.

Service

I would have given full marks but my car was not quite ready as the cleaning had not been completed. Not the fault of the man on the service desk.

Service

Have had 7 BMW’s and 5 mini’s. BMW general arrogance over the years (as above) has got worse. T Wells the worst dealership I’ve encountered for this. Customer services skills completely lost.

Service

Very impressive customer orientation from service consultants and service technicians

Service

Everything done as requested with extra touches which were most useful - such as vehicle check with video

Service

Identified issues that needed to be attended to and dealt with these effectively

Service

Car wasn't washed properly.

Service

the same excellent service I always get

Service

Very friendly did every thing right the salesman was very good

Service

All of the people at Coopers have been superb, particularly Alex Ferguson and Julie Murr

Service

Cooper BMW finally solved the problem and fitted the defective part free of charge.

Service

Only issue was new tyres fitted were under inflated.

Service

Easy booking in process; appointment time kept; actual time for service/work was as indicated on booking; comfortable waiting area

Service

I had an end of warranty check and MOT and at all times was kept informed and up to date.David Hunt was exemplary.

Service

Although I did not visit the their premises the service I received from my home visit was excellent

Service

I could wait while service was completed. Good internet and comfortable

Service

Good garage, friendly, helpful staff who deliver

Service

The customer service person was very helpful and I received good advice about my car.

Service

I had a problem with the car after picking it up, Coopers took the car back in for repair and organised with BMW for a courtesy car, they also arranged a service pack as a gesture of goodwill for the inconvenience I suffered

Service

People good but how do you order wrong parts

Service

Although it was not cheap I felt confident with the quality of the service.

Service

The whole experience

Service

All sorted and plenty of help.

Service

Good communication.

Service

Good communication and speedy service.

Service

The staff were fantastic and were able to help us during a very difficult time. I was very grateful that they were able to fix my car so late in the day and to do a great job.

Service

I refer you to my previous answer.

Service

I was assured the car would be valet inside and out. It was not, the windows were smeared and the drivers seat had crumbs on it. I was contacted at 12.30 and informed I could collect the car after 2.30 as it needed to be cleaned.

Service

Quick, polite...know exactly what they are doing....

Service

On time vehicle clean ,clear and concise discussions, friendly service as always

Service

Excellent attention to detail.

Service

The whole service was delivered seamlessly and everybody did exactly what was expected to the desired standard

Service

Friendly helpful

Service

On leaving the car I raised a couple of issues. One was the ECO mode indicator of additional miles and the other was the poor response of the front parking sensors, particularly when swinging into a space.

Service

Pro customer service

Service

still not helpful. never answer phone, always on defensive, never ready on time

Service

Car serviced and cleaned on time.

Service

Because I was very happy with everything.

Service

They are close to my normal place of work, so convenient. This is my 1st visit to Cooper Tunbridge Wells with this particular car, which has a prepaid service contract and for once came away without anything additional to pay!

Service

See above. I did get a full refund of the cost of the service. However I did spend 7 hour stuck while the car was looked at by BMW mobile and finally recovered. Lost business time ....

Service

Very easy , Very polite and efficient staff.

Service

See above, plus personable and helpful guys to deal with. (Took us out back to see the new X2 model. Nice clean car to collect.

Service

Staff always helpful, especially Paul Lacey

Service

Service ok and car clean and would have got 5 points had the update been done.

Service

As above - I have driven BMW exclusively since 1985 with no regrets and very few problems, none major.

Service

work carried out professionally, car returned clean and tidy, timing reasonable, faults identified explained fully, waiting area well appointed with coffee and newspapers.I expected the rating to come out a little over 4.0 and I now see I can adjust

Service

No complaints

Service

One complaint I was advised needed a new tyre. My husband sourced exact tyre BMW could supply but £80 cheaper. Garage would not match price so got 2 tyres fitted elsewhere. As long time customer of 7 years thought this very short sighted.

Service

Excellent service, although I wish they had more parts in stock.

Service

Always helpful. But getting annoyed that your survey keeps asking me to upgrade to 5 stars

Service

Easy to access the dealership and detailed information on what work has been done to the vehicle.

Service

My car was dealt with promptly, the work carried out exactly as requested and my car returned early having also been thoroughly cleaned. Clean comfortable waiting area with a good selection of teas and a very friendly and helpful service manager.

Service

Michael was excellent

Service

Works carried out efficiently

Service

Steve looked after me well

Service

Parts could have been ordered in advance of service, but instead I had to make a repeat visit. Was told I'd need to wait at least an hour, but it ended up being 2.5 hours! :-(

Service

As above

Service

Efficiently completed and the coffee was good

Service

Car was picked up checked, Mot'd and returned with very little effort and inconvenience on my part.

Service

Timely, excellent service.

Service

Very good service organization and courtesy

Service

Efficient process and car has been great since

Service

The team are excellent there. There is very low turnover of staff so you get to know the staff there and them you.

Service

They are helpful and efficientManaged to get a very quick appointment for a service

Service

Very helpful staff

Service

service was prompt, with good communication - good old fashion service (which is sadly lacking in the modern day)

Service

Great staff

Service

The staff at Cooper were really helpful in providing an emergency repair and service at such short notice.They are polite, highly competent and professional.The car wash was an unexpected bonus on a really bad day.

Service

The service was rather expensive.

Service

Makes something that could be a hassle in the day very easy to get done. I appreciate it is a little more money to have this but I personally think it is good value.

Service

Always helpful.

Service

Their service was far better this time - could not have been more helpful.

Service

Told car was ready but when turned up had to wait an hour for it to be cleaned

Service

Same as above,friendly people who sorted the problems out quickly and efficiently.

Service

Faultless

Service

Spent nearly two hours at your workshop for a technician to spray some lube on the load cover and make not difference at all.

Service

Just such a lovely centre at tunbridge wells. Super friendly & helpful staff. Neil in services is a real asset to your company and his customer service skills were on point. I will never forgot how BMW helped me, as this could have broke me.

Service

Quick and trustworthy service

Service

I wanted to wait and their expected time schedule was perfectly adhered to

Service

On time on budget

Service

Experience excellent overall result not quite what I wanted

Service

The staff are excellent, never failing to provide a fast and courteous service. They look after my car as if it was their own.

Service

Very professional, very friendly, a pleasure to do business with

Sales

Kept informed from order to picking up the vehicle

Sales

See above

Sales

Could not be happier! Wonderful customer service, exceptional product knowledge, all staff incredibly professional.

Sales

No problems, cooper bmw went out of their way to help me

Sales

I was informed and provided with updates, excellent personal service and I felt all the stress was taken away from me and all details were handled on my behalf with efficient professional service.

Sales

Excellent customer service from all I had dealings with

Sales

Great communication though out

Sales

Particularly helpful when weather conditions meant the car could not be picked up when originally agreed.

Sales

My answer to this was included in my earlier response above

Sales

The whole sales experience was handled very professionally and efficiently. The staff tried very hard to get the right specification for my requirements and nothing was too much trouble. The handover was excellent and the best I have experienced.