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Completely satisfied excellent experience
The job was spot on but, at £250 plus VAT, cost £25 more than the estimate.
Friendly and helpful staff went out of their way to help me to keep a hospital appointment, which was much appreciated.
Staff kept you informed on progress.
I had a new rear wiper arm and blade fitted. On the first use the new blade seemed to not wipe clear on its centre section. I lifted the arm away from the window and the wiper blade fell off. I clipped it back into position and it then cleaned OK
Did exactly what I needed
Good service overall, marked down to a degree by the difficulty of actually getting to speak to service, being kept holding on for long periods, not being rung back when I have been told that they will. Also pricing, £16 to change a very simple bulb
As usual, my visit went like clockwork. just as it should
I'm treated fairly, the work is always done without follow up issues, the car is kept in excellent working order.
Fast efficient service
As always the Service managers are highly efficient and great to deal with
fast turnaround ,video report of car.
They did not assess the problem I reported. They then could not offer any advise or solution other than there is no problem on the car. The problem persists.
Service carried out on time and within budget.
nice video and all done according to expectations. you could have quoted for alloys which are scuffed and a small dent over rear wheel arch even though i didn't specifically ask.
Very approachable and helpful. Problems sorted quickly and efficiently.
Job done car washed and ready
Customer service is excellent and facilities are brilliant.
Fix for creaking doors was to apply tape - ran out before finishing job requiring a third visit without be8ng able to provide a car on any of the three visits
Everything worked from dropping car off to picking it up. Would be 5 stars but I have a service warning light showing the service, which means I must take the car back
One fault was fixed very efficiently and one albeit quite tricky one relating to profiles being deleted on my Satnav was unresolved,
Staff able to keep me informed regularly.Hire car eased the pain significantly.
The service indicator is still showing on my car and I need to travel 33 miles from home and then 33miles back again to remove a warning light left on by Coopers BMW.
because it was good
I think the answer in question one goes some way to provide you with my thoughts.
Service was good. No complaints.
Always given personal attention. Normally would have given 4 stars, but had a bit if a wait this time for the hire car which meant I was late for work.
Service at desk excellent - yet again, they did not look at one of the problems I gave them with a faulty key and has to be sorted next time. It was clear on the form but when I collected, not done.
The work was a recall on one of my older BMWs (which was a surprise). It was annoying that the original booking could not be honoured by Coopers as there was no part available. This happened on the last airbag recall too and could easily be avoided.
Prompt and efficient service
Although there was some confusion about the loan of a car, it was available on the day.The service was satisfactory.
No hassle, good knowledge, good communication, customer satisfaction a priority
I dealt with Paul Lacey, I just could not fault his service. Paul lives in the same town as me and he always offers to pick the cars up for me, I normally decline because I like to see if there are any new models I could change to.
Feel the tyres should have been checked before being presented for MOT
Staff called to tell me they needed to rearrange appointment, and then proactively called when parts were available to rearrange, and then again to confirm date. All-in-all very efficient.
As above, all efficiently handled
well because the service was that good from the centre
When I received the car back my I connection was no more, the windscreen wipers came on when they were not switched on. My boot flew open and messages were coming up that were not relevant. Phoned up and all these problems will be sorted when I have
Plus- I am treated with respect and efficiency. Minus- The air conditioning is too cold, making the waiting area uncomfortable, and there is no decaff coffee amongst the dozen or so choices of hot drink.
Good management at planning for future likely jobs
Everything was good, just expensive.
I was contacted by telephone and told that my car was ready for collection. I travelled to the garage to pick it up. The vehicle was not ready. I waited for over an hour before it was available.
Who authorised the paint work on the shark fin to be of a satisfactory standard to released back to me - see above
all as expected
Quick and efficient
Your service is always good.
Work carried within the time scale quoted
The quality of the service matches the excellence of the cars. My only comment would be that getting through to the service department on the telephone can require a wait....maybe someone take the first wave of telephone calls is what is needed.
Their estimate of how long the work would take was accurate and I did not have to wait any longer than expected
I was able to book a service at a few days notice.
The service staff on the front desk are excellent.But I am concerned about the quality of the technicians who actually work on the car itself.After my previous visit I had to call out BMW Emergency Service to remove an overtightened locking wheel nut
Refer above, i am having to call up to enquire about status of the reversal of charge.
There were no issues
Tyre pressures not matched to correct wheel size on this occasion resulting in all four tyres being under inflated. This was an MOT visit and such things should not happen.
Explanations available, kept informed at all times and it seemed as if a special effort was being made
I do not hold Coopers to blame for the unfortunate experience I had regarding the failed gearbox but BMW should have done better more to rectify the problem and MEET MORE OF THE COST.
as above. The service department's communication was good, once the car was in the workshop. See below.
Thorough examination of car and prompt rectification on annual service. Like the video presentation. Service reception staff excellent too.
I had to be without my car for 3 days as a result of damage caused by the same dealership during previous work, and I remain convinced that a new problem has been caused as well. And nearly 2 weeks later I have stilll heard nothing.
Work carried out to high standard with polite helpful staff
Was informed at all times the work carried on the car
Everything was done perfectly within the agreed time frame.
As above. My car was booked in for a service, MOT and recall. Result was a filthy dirty car inside where the technician had been working, and damage caused to the back of the drivers seat. This has taken 2 return visits to rectify.
They have replaced the incorrect pads and performed the service correctly.....to the best of my knowledge.
Good explanation of what was required; relatively inexpensive for a premium marque.
Coopers is now a long way from where we live because the nearer Sevenoaks branch closed
See previous answer.
BMW staff always very knowledgeable and professional with a great attitude towards customer
Attentive and efficient at all times. The service team understand the vehicles. The only negative is the parking at the TW site is cramped and the interior of the showroom dark and dreary compared with Chandlers at Hailsham.
they fitted me in
Just perfect staff
The original purpose of service recall was dealt with without problem but I have an outstanding issue which could not be fully dealt with at Coopers Tunbridge Wells
Problem was dealt with in a timely and polite fashion and promised schedules kept .
Excellent customer service
Cooper seem to have admin problems relating to end of warranty data and mot resulting in unnecessary trips. We also have a recurring fault with adblue
They did not want to help me as I had not purchased the car from them and the car was out of warranty. I had to write to head office to get assistance. And the mechanics do not seem to be able to fix the car.
Same as above,efficient pleasant service...BMW go the extra mile.
All requirements were fully met. Explanations and advice provided at the service desk by Steve Brand were impeccable..
No surprises. Everything explained to me. Everyone did what they said they would.
Car was returned uncleaned - no vacuum or clean. Car cleaner was not available.
There weren't any problems. Service seems to have been done properly, as far as can be seen. Staff were polite and efficient.
I am very satisfied with the service they have given me and the lift in to the town centre where I spend the time while the car is being serviced. They communicate very well with the customer.
I have got problems with add blue systems and EML lights it's came up next day of my purchase I took it back to the following week they changed me for the add blue £67 which is they should fine before they sell the car I'm disappointed
I had never been to this outlet before as I had recently moved to the area. I got caught up in traffic but there was no problem when I finally got there (late) and everyone was very helpful.
The car service was without hitch. The post service advice was clear and helpful. The email film was a nice touch.
As above....the way you are treated as a customer. The car is always ready at the time it is asked for and is cleaned too !
All gods but no used car rep available
I'd have liked another day of hire car because I work 20 miles away and it was inconvenient to swop cars before work instead of on my day off, the next day.
Everything was as it should have been.
there was a willingness at all levels where your employees demonstrated the highest level of professionalism.
Very comprehensive explanation given both regarding the car & it's equipment & the financial side of the sale.
Both the purchasing and financing were made very simple and easy to deal withAgain both Graham and Julie were Fantastic
All went smoothly. Delivery took slightly longer than anticipated
No dissatisfaction experienced
Nothing to do with BMW but one waiting customer spent most of their time shouting into their phone!!!! BMW staff were good as usual.
Everything was good. A warm welcome and informative process. Took a little long and kept waiting for 15 minutes but it was a very busy day and the team managed expectation.
No complaints. I never give a 100% score on principle.
The purchase & collection experience was excellent. My needs were discussed with the Brand Consultant & recommended options very helpfully presented. Promises of regular updates on the build of our car did not happen until "delivery was imminent".
I would have given a perfect score save for the fact that I did have to hang around the showroom for quite a long time
Had to amend order after 3 days. BMW gave dealership difficult time and at one time said they would have to reorder another car. Reorder transposed wrong trim and suspension which turned out not to be too serious.
Very satisfied with the the service cooper tunbridge wells supplied me and my wife, great communication, the car was ready on time and very clean and Graham done a great handover to my wife explaining/pairing phones etc. First class service.
The car had a few dirty marks on the seats that i needed to have cleaned. There was also a scuff on the back bumper which needed to be taken to the body shop to be polished out. This should have all been sorted before my arrival.
Very well looked after by all staff
Changed sales person as the "old one" left. Both very good.