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Very good service organization and courtesy
Efficient process and car has been great since
They are helpful and efficientManaged to get a very quick appointment for a service
The team are excellent there. There is very low turnover of staff so you get to know the staff there and them you.
The staff at Cooper were really helpful in providing an emergency repair and service at such short notice.They are polite, highly competent and professional.The car wash was an unexpected bonus on a really bad day.
Very helpful staff
service was prompt, with good communication - good old fashion service (which is sadly lacking in the modern day)
The service was rather expensive.
Makes something that could be a hassle in the day very easy to get done. I appreciate it is a little more money to have this but I personally think it is good value.
Their service was far better this time - could not have been more helpful.
Same as above,friendly people who sorted the problems out quickly and efficiently.
Told car was ready but when turned up had to wait an hour for it to be cleaned
Spent nearly two hours at your workshop for a technician to spray some lube on the load cover and make not difference at all.
Just such a lovely centre at tunbridge wells. Super friendly & helpful staff. Neil in services is a real asset to your company and his customer service skills were on point. I will never forgot how BMW helped me, as this could have broke me.
Quick and trustworthy service
I wanted to wait and their expected time schedule was perfectly adhered to
The staff are excellent, never failing to provide a fast and courteous service. They look after my car as if it was their own.
Experience excellent overall result not quite what I wanted
On time on budget
I was a little disappointed that a basic part for my exhaust was not available given that the exhaust had been ordered 1 week before my appointment!This resulted in my car being kept overnight.Having said that the service manager was very efficient
Paul, who is looking after me in the service team is excellent, but this experience overall has been very poor.
Overall the work was done correctly and promptly, but the car was not properly cleaned on return, plus the rear boot seal was not properly attached to the trim.
kindly got my work completed under warranty and a courtesy car aswell
I was kept well informed during some major repairs to my car.
all good and for a good price. The co0nditional servicing is a great feature.
Excellent service as usual from a Steve Brand who listened to my requirements and achieved a fair price for the service for me.
everything compleated in the time specified
informative staff and all time deadlines met
My car has been fixed and I am confident that it will not let me down.
They omitted to add the activation code on the sat nav so now I cant use it till the car goes back to have the original problem fixed
Aaron, the guy I came to see, cake in on his day off to help solve my problem. Above and beyond the call of duty, in my view, but he was happy to do it.
The valet service was below their normal standard. Smeary windows and mud on the drivers threshold.
The vehicle had also been valeted when it was returned to me.
prompt helpful service in a very pleasant environment
Was a little bit hard work getting it organised, but once we got there was all good!
All very helpful and straightforward.
They couldnt have done better!
THey collected the car did the work and brought it back on the same day with the minimum fuss for me.
All done as scheduledNo surprisesYou were much to extensive to replace a the though!That wasn't the service fault though, just your pricing policy
The gentleman who dealt with me was superb!
I arrived 30 minutes before my booked time and the gentlemen at the desk at the time was very helpful.
The courtesy car did not have enough fuel.After I paid for the service , I was waiting for my car and no one was available to get my car. Because I had to go and collect my kids I asked them to give my keys and I would collect it myself.
Professional and friendly service
Kept me informed re time scale for completion and did a good job
When I returned to pick up car I thought cost for a MOT and small service was expensive. The staff were professional but not engaging.
Great service this time, however, was treated poorly a couple of weeks before
One outstanding item of work remains to be performed on the car
I booked my car in for a winter wheel swap, the wheels and tyres being stored by Coopers or BMW. I received confirmation.Nobody checked the wheels had been received so I was and still am very annoyed that when I arrived the wheels werent there
Call me back when it was finished.
My car was ready for me at the agreed time, all cleaned and ready
Servis is efficient and reasonably priced. The environment for sitting and waiting for your car is pleasant and relaxing.
paul in service was great
Quick and easy, no inconvenience to me at all!
Everything was good except trying to call and speak to the service department. Each time i called i was left hanging on and never got through
Servicing was as usual professional and timely but I had to call to check that and when the car was ready due to a busy service demand at that time.
Aftersales at Coopers TW is excellent and very friendly staff with a smile
Confidence that everything will be smooth, even if there's a delay in components we were informed immediately
The problem with the car was resolved
Receptionist and technician very helpful and informative. Work done on time to required standard
See comments above under question 2
The problem wasnt resolved and I have to been my car back
Sadly the visit to Cooper was because of a very poor service experience on my previous visit. That said this visit was much better and the car was looked after to a faultless standard.
First class job as always
Customer service non existent.
My instructions were not followed and as a result I was given incomplete information that added hundreds of pounds to the cost of returning the vehicle to OEM standard as I had requested.
The paintshop job was carried out speedily and very well
Customer service was exceptional
The matter was looked into , pinpointed and resolved .. at least at that time .. the fault is sadly back, but vehicle booked back in ..
Nothing could have been done to improve my experience apart from cleaning the car which was not possible because of essential maintenance work.
From the ease of booking a service visit right the way through to dropping off and collecting my vehicle the service was faultless.
Steve looked after me very well
Work carried out on time - car returned valeted.Complimentary coffee in waiting area.
Finish time was supposed to coincide with me leaving for school run and it was late being completed.
usually higher but on this ocassion I was given the wrong information about opening times so had to wait 30 mintes for office to open. It was a simple mistake, I think the person I spoke to on the telephone had forgotten it would be a Saturday
Completely satisfied excellent experience
Friendly and helpful staff went out of their way to help me to keep a hospital appointment, which was much appreciated.
I had a new rear wiper arm and blade fitted. On the first use the new blade seemed to not wipe clear on its centre section. I lifted the arm away from the window and the wiper blade fell off. I clipped it back into position and it then cleaned OK
Staff kept you informed on progress.
The job was spot on but, at £250 plus VAT, cost £25 more than the estimate.
Good service overall, marked down to a degree by the difficulty of actually getting to speak to service, being kept holding on for long periods, not being rung back when I have been told that they will. Also pricing, £16 to change a very simple bulb
Did exactly what I needed
As usual, my visit went like clockwork. just as it should
I'm treated fairly, the work is always done without follow up issues, the car is kept in excellent working order.
Fast efficient service
As always the Service managers are highly efficient and great to deal with
Cannot fault the service.
Excellent service throughout. The discount from Coopers could have been better!!!!!
Russell Marriner is a great asset to your business, highly able and professional, I would and have certainly recommend his services.
As above with Tom. He made it feel very personal when we collected our car. Also spent the time to go through everything on the car
I've done it a few times now, and the process is excellent.
Excellent during the purchase phase. Rather slow on the delivery day, especially having to wait to talk to a member of the finance team, who was not immediately available. Not clear to me why this separate conversation was needed.
A very obliging sales excetutive who explained the car to me in great detail-possibly too detailed to absorb all the info..
It was made very easy
Haphazard service at counter. Car delivered to us without navigation system installed.
Simply we have no fault to find.
We felt rushed to take delivery & only slot available was 4pm & for some reason there was a lot of waiting around to get duty of care signed off. We got keys to car & not shown any controls as we had already got X3 & my car had already been a BMW.
there was a willingness at all levels where your employees demonstrated the highest level of professionalism.