I indicated a problem with my communications systemwhich did work .but was advised this was because of my type of phone. however as I mentioned to the staff I purchaes the phone when I first had the car with the advise of BMW and it always compatab
Excellent service, Micheal on the service was very helpful.
The centre collected my vehicle and returned it when the work was completed. The staff were all polite and friendly.
Everybody we encountered at Cooper has been friendly, courteous, professional and efficient.
The while you wait time was too long. Nearly 3 hours.
Excellent customer care as always with Coopers.
Very good service, but very expensive.
Everything was good.
I have asked the Centre to look at the paintwork several times, also the car was not washed on this occasion.
Generally well looked after by the service department, although the repair to the front suspension arm & spring entailed the car being called in on 3 separate occasions.
Very good service.
the experience could not have been better - warm reception, good atmosphere making it a fun experience to decide to buy a BMW
I have got to back to the centre, I noticed that the BMW roundells have got pitting around the edges. I was surprised that they weren't replaced at the same time time as the alloy wheels.
The centre did not pay me very quickly for the part exchange.
The service was very poor and nothing is followed up.
No courtesy car available on first visitExcellent courtesy car provided on second visit
Piers Lowe deserves a special mention.
Very good service.
They were excellent, excellent service.
Service personnel, especially Lee, were very helpful. However I do think that the garage has to improve its phone procedures as you are often hanging on for a long time, without follow ups from the Receptionist, waiting for a reply.
There was no delivery or collection, the hire car was caotic the charge for the tyres was a complete rip off. I would never use Cooper Tunbridge wells again, I have been a customer for 20 years and the is disgraceful, there was no courtesy cars avail
I did not think the car was cleaned properly there was marks on the seats and the car did not look as clean as on previous visits.
There was a misunderstanding between the service department and the reception so that a particular item I asked to be investigated was not looked into on the first visit.
The pick up service was very efficient.
A nice comfortable to wait.
Outstanding service and advice given by Alex Perry & Phil Lyon
The service was very good.
Everything was fine.
They are always very good, they look after me well.
I was an hour late and they accommodated that, they were fantastic.
Completed ahead of estimated time, service reception are very well laid out, and service personnel extremely helpful
Kept informed how long the vehicle was in the workshop
The work was carried out competently and professionally. It was done more quickly than I expected. I was pleased to receive follow-up information. As ever, the staff were efficient and friendly.
The appointment was not booked in properly
Great service from Paul Lacey at T.Wells service desk, if I had to be picky and appreciate complementary wash and valet looked rushed especially wheels which I redid when I got home
The centre is lovely; the people in there were fantastic.
Nice friendly staff and was done really quick.
They said they gonna clean inside & outside next don't tell the customer about this if they're not to do it because customer is expecting it....
Chris and John have been really helpful, they come and collect my car.
Looked after me but it took a long time
The centre did not fix the problem I wanted fixed.
My car came in for fitting of a failed AirCon Condenser and fitting of personal plates. Air Con fault was rectified but rear personal plate was defective and I had to return the car for a replacement plate to be fitted.
I found it difficult getting through on the phone.
Very quick service
Very courteous, friendly and efficient throughout the whole purchasing/sales procedure. I have always used the Tunbridge Wells centre and will continue to do so in the future.
I have been using the services of Cooper Tunbridge Wells (and as L&C Tunbridge Wells) for over 20 years.All personnel were polite and couteous and you feel valued and respected.
Sometimes slow to get messages through.
The dealer has kept me informed about the progress on my car. However I think that they could improve their switchboard operations as getting through to a service desk individual is very hit or miss. Lee has done a good job on keeping me upto date.
Despite discussing with call center operative beforehand that my car had not reached the correct number of miles for a service , I was reassured that it would be serviced but when the car was taken in to coopers they refused to do it early.