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Booking, reception and personal treatment while at Cooper Tunbridge Wells and particularly Steve Brand was excellent
vehicle problem sorted immediately
The Service was carried out promptly, efficiently and within the quoted timescale. Staff were helpful and courteous.
We alway receive good service and your engineers are very courteous
Helpful staff always
Kept up to date and advice was good
The service time was as advised, Received an explanation of what was carried out and then what will be needed to be done in the next service.
Team very welcoming and kept me regularly updated
It was very efficient
All I needed was and MOT and this was carried out well at time arranged
Prompt, easy to use, helpful staff - able to book me in soon after my request, nice area to sit and wait in, staff informative.
A friendly experience, courtesy car made available for the day and all items resolved.
The service team is excellent and make me feel they have my best interest at heart.
I still have a small problem with my service indicator
I was completely satisfied when I booked the car in, dropped off, had a courtesy car, was updated throughout the day. I filled in the questionnaire and gave 5 stars. I nearly took them ALL back with how long I had to wait for the keys!
Had to pay for a rental car as courtesy car must be booked way in advance. Problem with my car was not fixed (service team did not hear squeaky brakes, but they are still squeaking intermittently ).
Job done on time, and service staff were helpful & friendly.Alan Goreham
Great service from staff
Friendly service, I was kept informed, the coffee was good and I had a chance to enquire about upgrading to a new car.
This was a very professional and satisfying experience.
the services was carried out and completed in the time slot agreed
The booked in work was completed earlier than ,Work completed was explained. My fault, I did not check if service programme had been programmed for my next service. I didn't, it has not ,therefore another visit to Tunbridge Wells is needed.!!
Booking the car in was easy over the telephone and upon arrival Steve provided excellent service throughout. The car was quickly fixed and I was kept up to date on progress etc.
Booking was easy, the service was trouble-free, and the staff was smiling and friendly.
Time delays - it took almost 2 hours to effectively change 2 tyres
It was easy to book, but the mot took longer than indicated and when I did get the car back it had not been cleaned - 3rd row of seats and boot had not been vacuumed
Warranty repairs fixed but necessitated three visits to do this.
They did everything a little better than I was expecting
great service from the team
I had a problem which threatened my upcoming travel plans. In spite of an already heavily committed work schedule in your service centre, my problem was resolved satisfactorily within 48 hours.
sales person excellent as with other members of Staff. Telephone at Receptionneeds to improve..
The service is consistently good.
Prompt courteous and accurate service
Customer service is excellent.
After hitting a pothole causing damage to the wheel, Cooper BMW very kindly road tested the car FOC to ensure that no other damage had been sustained.
Because the whole experience from booking, delivery and pick up is a smooth experience.
Great sales service and we were very well treated by Tom Smith.
Ongoing issues not resolved.
I was told it would take 1 and 1/2 hours, so I booked in to wait. It in fact took 3 hours to complete.
Everything ran smoothly and Steve (the service advisor) was very helpful
Everything was to my complete satisfaction
Completed on time and car returned clean
The Customer Service was faultless
friedly service, professional, well organised. Service completed on time.
I had a health check on my car and one of the tyres required replacing. I was told this woukd cost £300. I found that I could have my tyre replaced 200 yards down the road from the Tunbridge Wells BMW centre for £198 for the exact same tyre.
Always very happy
While you wait service & MOT pleasant surrounding first class staff.
Tunbridge Wells always give good service
Car was collected and delivered promptly The service / MOT was fine but I had been told the car would be externally cleaned and I am not sure whether this was done
Professionally dealt; communication was good and was done on time while waiting.
Hire car arrived almost an hour late forcing me to cancel my first two patients of the day.
Though I received my car washed and vac'ed I noticed that my leather seats (beige leather) had dirt marks on them. Indicating that someone was seated in them with dirty items.
Always reliable and efficient service.
Coopers BMW always provide me with professional advice and service second to none
Very courteous. ..extremely expensive dorc a first service oil change.
Although the car had been cleaned it was not done very well,other than that the service was very good
All staff very courteous, helpful and efficient
One of the problems has still not been resolved and I was told someone would call me back which, yet again, they have not.
The purpose of the visit was to track down the source of, and rectify, a recurring bodywork noise - a difficult area. Neil identified the issue very quickly and the work since undertaken appears to have sorted out the problem
The car was collected from our home and returned. Only an MOT was required this time but the car was cleaned inside and out and given an overall check.
Usual efficient and polite service made even better by the fact that the arrangements were revised to accommodate the MOT which I had overlooked. The complete servicing and MOT was also completed sooner then I had expected!
Good service, easy to book, good debrief.
Lee Washer was professional, polite & always made himself available to myself.
The diagnostic check was carried out in the time scale advised and the problem identified. However, I would mention that after the car was cleaned it was ready and waiting but I was not informed. I advised one of the service Reps myself.
Dealt with issues speedily.
No effort for me whatsoever
Had an issue with the wheel balancing of the car - Cooper continued to work on the vehicle until the issue was resolved with no arguement. Many thanks.
Came in for an airbag recall, very efficient and seamless experience all round from the booking right through to collection.
Car went in due to blown turbo, very satisfied with how that was dealt with, then engineer identified noise from engine potentially due to timing chain issue (which was subject to QE last year), dealer wanted to charge me to investigate further.
The service booked on line was carried out efficiently quickly and while I waited
The problem was sorted quickly and the X5 came back clean, the service chap, Paul Lacy was polite and efficient more so than in the Ferrari garage where I take my other car.
Only booked in for tyre change as slow puncture,but had to call a 2nd dept to confirm I had tyre cover and wasn't assured tyre was covered until photo of tyre was taken and confirmed by bmw's ins co before replaced,so worried I might not be covered.
Booked promptly direct with service dept., welcomed, called as going on and at the end of service, all explained when picking up at appointed time. Thanks to Steve Brand.
Everything was great in terms of service and dealing with my warranty company although a free courtesy car would have been nice also after two days the problem reoccurred and it will now have to go back for another fix leaving me without a car again
Easy to book Appropriate advice from Service TeamWork completed on timeCar cleaned inside and out
Great pick up service and was well informed during the process
We were expected as planned and checking in was completed as expected.Transport to town was carried out as required and courteously.All staff encountered were helpful, courteous and a pleasure to deal with.Also the coffee is excellent.
Quick professional service. Easy to book in and the video forwarded by the mechanic to show the problem was a truly positive surprise
Everything tight and professional, even reasonably priced insurance from Allianz.
Michael Williams was supportive and genuinely helpful throughout the process
Salesman Kurt Edir was extremely knowledgable and helpful, thus making it easier to find the right cars to meet our needsLarge range of cars to look at and try
The sales experience was fine and very simple however what was very disappointing was our brand new car was given to us and teh entire engine bay was completely caked in thick mud/sedament. And after going back it was cleaned but not entirely removed
I was very satisfied with all aspects of the purchase. The Sales representative Thomas Smith of Coopers, Tunbridge Wells was very professional and handled the introduction and sale particularly well.
Very good in all Departments.
The care and attention to detail and the support we received throughout the buying process
Great service Michael was very helpful and was always able to answer any questions or queries. He also kept me informed with my cars progress and ensured I could collect it on the day I wanted too.
Kurt the sales guy was very good at communicating and he looked after me every step of the journey
Extremely satisfied with my experience from enquiry to handover. The Sales person I dealt with Patrick Shine, was able to offer me a physical car that almost exactly matched my ideal. At all times he made me feel as if my business was his priority.
Having been to VW and Audio in Tunbridge Wells and be pretty much ignored, we popped into BMW. The sales person, James Mitchell was a tonic. Professional, respectful and knowledgeable. In addition, BMW bent over backwards to help us.
On the whole really good service. Why it isn't 5 stars is down to a couple of issues. The main one being one set of transportation blocks on the suspension was left on and wasn't picked up by anyone. So had to return the car to be removed.
Graham Hall the salesman that helped us from our initial visit to the showroom was courteous, kind, knowledgable. His customer service skills were excellent. He was attentive yet not too over bearing. Couldn't praise him high enough.
From the start of visiting the showroom to picking the new car up was a delight.
great knowledgable professional sevice from start to finish
Everything went very smoothly. Tom Smith listened, responded and worked with us to spec our car. I cant give 5* because that implies no room for improvement.
Good service from James Mitchell. He listens to the customer then delivers on his word.
Good experience with knowledgeable salesperson
I have been looked after by Michael Williams in buying a new X5. He has been highly professional, patient and helpful before, during and after my purchase. This has a seriousluy positive impact in me now thinking both my cars should be BMWs
Knowledgable, efficient and pleasant service from the salesman and everyone else we spoke to.
The service from Tim Hughes was excellent. Informative, helpful but not pushy. The service was very personalised to our needs.
The service from Michael Williams was outstanding.
looked after very well from start to finish
I was satisfied with the sales service. I was disappointed to find a scratch on the rear passenger door sill accompany an oily mark.