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ABOUT US COOPER TUNBRIDGE WELLS.

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BMW xDrive

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Meet the team

Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

excellent and superb service as always

Service

New wheels were fitted but not balanced, which had to be done separately

Service

Everything went smoothly

Service

Everything was handled efficiently and well

Service

Device level at this centre is always first class

Service

Staff very helpful. Received unexpected video of car health check, which was a bonus! My only small criticism is that the ink on the health check printout was very faint on the last page. Overall, though, I was very satisfied.

Service

Because they did what was requested in regards to refurbishment of minor curb scratch to my wheel and explained why they were unable to replace rear taillight which is now subject to a PUMA notice.

Service

Excellent service and customer care from Mike Lee and the team.

Service

Steve Broad (on the service desk) was excellent and very attentive

Service

Help, friendliness and service provided

Service

The service experience itself was faultless but you tried to sell me tyres at a price that is just not competitive. I bought 2 tyres elsewhere saving more than £100.

Service

Everyone at BMW were extremely courteous. My issue was quickly resolved.

Service

The assessment of what was wrong was spot on - the part needed was obtained over night and my visit to the garage was comfortable - I could get myself coffee and have access to free Wifi. Work was carried out satisfactorily within the time period

Service

Very helpful staff. I ordered that part that was required and within 10 mins it was fitted and I was on my way.

Service

Prompt and efficient service. Very helpful staff.

Service

excellent people in your service dept who have provided first class service in the 25 years i have been a customer

Service

Work and attitude is always excellent

Service

The service team were excellent 4.5 but I was extremely dissapointed with the cost £250 to replace effectively replace a faulty row of LED lights based on the design it makes hugely expensive.

Service

In October received an email from BMW offering SATNAV up-date. I requested this be done with my service and MOT. Coopers Tunbridge Wells said they could not up-date the SATNAV system. BMW emailed 50 000 customers but software not available.

Service

They had not got the tyres in stock.

Service

It was fine. All very good.

Service

They did what I asked and more

Service

The car was washed and vacuumed and parked ready for me wife and I to drive away.

Service

The advisor was good; a couple of things that needed to be resolved were not. The mirror was exactly the same as it was and I sometimes get a traction control light coming on.

Service

All work was done professionally however car had scratches on body work and stains from soap all over the car.

Service

The centre took 2.5 hours to tyres

Service

Had to wait longer than I was told and was late for a work appointment

Service

The valleting of the inside of the car was poor carpets were not vacuumedOr the dashboard dusted

Service

Question 2. The work carried out by the dealership was a warranty issue, completed the same day

Service

The service was very good.

Service

The service was very good.

Service

no problems!

Sales

Able to progress Sale over the phone with quick answer to questions, etc.

Sales

Tim Hughes the salesman at tunbridge wells was calm and the least pushy salesman I've ever come across. We were well looked after with refreshments and given plenty of time to way up out options.

Sales

everything was fantastic in terms of the service provided by alex and paul at cooper bmw. however waiting 2 weeks over the estimated delivery date took a very small amount of shine off the experience

Sales

The staff were very friendly great customer service all in all couldn't be faulted

Sales

I've owned 7 consecutive new Porsches, and am used to receiving high quality service. The standard of service / customer experience in the BMW centre was equally as good - especially as I was a new customer.

Sales

Everything just so :)

Sales

Very helpful and professional. Piers was a pleasure to deal with as was James at handover. All was explained and discussed.

Sales

Polite & knowledgeable staff

Sales

They were fine.

Sales

James was excellent from start to finish. In particular, he kept me informed of progress with the build without prompting from me, and he and Julie dealt with a misunderstanding extremely efficiently.

Sales

Patrick was very helpful. We have bought a number of cars from him and he provided great guidance.

Sales

James Jordan was courteous, attentive, informative and a consummate professional throughout the process. The handover was extremely thorough and James took the time to explain the features and functions available in my car.

Sales

Everyone I delt with was really profession friendly and helpful. Alex Perry the dealer wasn't pushy and very easy to get on with.

Sales

The service was very good.

Sales

I would like to state, Michael was exceptional in every aspect of the business transaction. We are very happy with the car and the service that was given.

Sales

We were fortunate enough to ne attended to by sales consultant, Michael Williams, who was excellent in every way. He is a great asset to Coopers of Tunbridge Wells and BMW.