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The car was extensively road tested after the repair - which was good. However, it was then returned to me with a mis-set MOT service indicator and I had to return to Coopers to have it reset. Other comments are given below since you limit space.
Good customer service - staff are polite & knowledgeableShowroom & waiting area clean tidy and well-presented
clear comms as to what would be done and when. service guys polite and smart.
complete satisfaction with service and all my questions answere.d
Pleasant and professional staff, who rarely disappoint
the car has not been fixed after several visits
Efficient and truthful MOT unlike Cooper BMW Croydon who lied to me last year and told me my tyres had failed when they had not. I am surprised no one has followed up on this as I have told everyone who has contacted me from BMW.
Too expensive. Also, location inconvenient compared to previous Sevenoaks location - journey tedious.
Helpful service and helpful staff
You serviced and MOT'd the car, when we collected the car everything appeared to be fine, the following day we noticed the car started to smell of burning. We rang the garage but because it was late on a Saturday you couldnt help.
Mike Lee and the team did an outstanding job
My new car only 3 weeks hold had water in one of the light clusters! This is now fixed.
Warm welcome by staff. Work done quickly and efficiently.
Miss information and work took a lot longer than quoted for what appeared no good reason.
Good service, but bit of a wait for MOT. Due, apparently to only one MOT bay being available.
All went well
Cooper Tunbridge Wells always give me the service I look for when my car needs attention.
V good service but just to change wheels and store winter tyres I think it's become a little expensive at £78 when it used to be £50
Your people there are amazing
Car picked up and delivered back on time. No problems reported.
Great customer experience from making the appt through to service levels on the day. Very friendly ambience due to staff's efforts.
Next service advice was not correctly set. I had the same problem last year
Did not re set tyre pressure monitors and car cleaning standard poor
From start to finish the service I received was first class from booking through to picking up a sparklingly clean car
The staff were friendly, informative and efficient.
An inspection at the time of leaving the car could have solved the problem
Booking, reception and personal treatment while at Cooper Tunbridge Wells and particularly Steve Brand was excellent
vehicle problem sorted immediately
The Service was carried out promptly, efficiently and within the quoted timescale. Staff were helpful and courteous.
Kept up to date and advice was good
The service time was as advised, Received an explanation of what was carried out and then what will be needed to be done in the next service.
We alway receive good service and your engineers are very courteous
Team very welcoming and kept me regularly updated
Helpful staff always
It was very efficient
All I needed was and MOT and this was carried out well at time arranged
A friendly experience, courtesy car made available for the day and all items resolved.
Prompt, easy to use, helpful staff - able to book me in soon after my request, nice area to sit and wait in, staff informative.
The service team is excellent and make me feel they have my best interest at heart.
I still have a small problem with my service indicator
I was completely satisfied when I booked the car in, dropped off, had a courtesy car, was updated throughout the day. I filled in the questionnaire and gave 5 stars. I nearly took them ALL back with how long I had to wait for the keys!
Job done on time, and service staff were helpful & friendly.Alan Goreham
Had to pay for a rental car as courtesy car must be booked way in advance. Problem with my car was not fixed (service team did not hear squeaky brakes, but they are still squeaking intermittently ).
Great service from staff
Friendly service, I was kept informed, the coffee was good and I had a chance to enquire about upgrading to a new car.
This was a very professional and satisfying experience.
the services was carried out and completed in the time slot agreed
The booked in work was completed earlier than ,Work completed was explained. My fault, I did not check if service programme had been programmed for my next service. I didn't, it has not ,therefore another visit to Tunbridge Wells is needed.!!
Booking was easy, the service was trouble-free, and the staff was smiling and friendly.
Booking the car in was easy over the telephone and upon arrival Steve provided excellent service throughout. The car was quickly fixed and I was kept up to date on progress etc.
Time delays - it took almost 2 hours to effectively change 2 tyres
Warranty repairs fixed but necessitated three visits to do this.
It was easy to book, but the mot took longer than indicated and when I did get the car back it had not been cleaned - 3rd row of seats and boot had not been vacuumed
They did everything a little better than I was expecting
great service from the team
sales person excellent as with other members of Staff. Telephone at Receptionneeds to improve..
The service is consistently good.
Prompt courteous and accurate service
Customer service is excellent.
Because the whole experience from booking, delivery and pick up is a smooth experience.
Ongoing issues not resolved.
After hitting a pothole causing damage to the wheel, Cooper BMW very kindly road tested the car FOC to ensure that no other damage had been sustained.
Great sales service and we were very well treated by Tom Smith.
I was told it would take 1 and 1/2 hours, so I booked in to wait. It in fact took 3 hours to complete.
Everything ran smoothly and Steve (the service advisor) was very helpful
The Customer Service was faultless
Completed on time and car returned clean
Everything was to my complete satisfaction
friedly service, professional, well organised. Service completed on time.
Always very happy
I had a health check on my car and one of the tyres required replacing. I was told this woukd cost £300. I found that I could have my tyre replaced 200 yards down the road from the Tunbridge Wells BMW centre for £198 for the exact same tyre.
While you wait service & MOT pleasant surrounding first class staff.
Tunbridge Wells always give good service
Car was collected and delivered promptly The service / MOT was fine but I had been told the car would be externally cleaned and I am not sure whether this was done
Hire car arrived almost an hour late forcing me to cancel my first two patients of the day.
Though I received my car washed and vac'ed I noticed that my leather seats (beige leather) had dirt marks on them. Indicating that someone was seated in them with dirty items.
Always reliable and efficient service.
Professionally dealt; communication was good and was done on time while waiting.
From initial enquiry to delivery there was all the information required and very good contact while awaiting delivery of vehicle. Very patient when I changed my mind on various details.
Would have been completely satisfied if the sat nav had been working
Excellent staff who provided a first class service
Good sales service. The only negative was a delay of a month in delivery.
Welcoming reception staff, quickly attended to and place for the children to sit down.
Sales Lady very nice accommodating great service
Always kept informed. I got the car I wanted (even if it wasn't the original one I put the deposit down on!)
A minor point but prior to placing order I needed to know the exact blue colour of the car and it was only when I spoke again to the showroom several days later I was advised to google the colour and this solved the matter.
Long wait time. More time needed to explain car details !
Everything tight and professional, even reasonably priced insurance from Allianz.
Salesman Kurt Edir was extremely knowledgable and helpful, thus making it easier to find the right cars to meet our needsLarge range of cars to look at and try
Michael Williams was supportive and genuinely helpful throughout the process
The sales experience was fine and very simple however what was very disappointing was our brand new car was given to us and teh entire engine bay was completely caked in thick mud/sedament. And after going back it was cleaned but not entirely removed
I was very satisfied with all aspects of the purchase. The Sales representative Thomas Smith of Coopers, Tunbridge Wells was very professional and handled the introduction and sale particularly well.
Very good in all Departments.
The care and attention to detail and the support we received throughout the buying process
Great service Michael was very helpful and was always able to answer any questions or queries. He also kept me informed with my cars progress and ensured I could collect it on the day I wanted too.
Kurt the sales guy was very good at communicating and he looked after me every step of the journey
Having been to VW and Audio in Tunbridge Wells and be pretty much ignored, we popped into BMW. The sales person, James Mitchell was a tonic. Professional, respectful and knowledgeable. In addition, BMW bent over backwards to help us.
Extremely satisfied with my experience from enquiry to handover. The Sales person I dealt with Patrick Shine, was able to offer me a physical car that almost exactly matched my ideal. At all times he made me feel as if my business was his priority.
On the whole really good service. Why it isn't 5 stars is down to a couple of issues. The main one being one set of transportation blocks on the suspension was left on and wasn't picked up by anyone. So had to return the car to be removed.
Graham Hall the salesman that helped us from our initial visit to the showroom was courteous, kind, knowledgable. His customer service skills were excellent. He was attentive yet not too over bearing. Couldn't praise him high enough.
From the start of visiting the showroom to picking the new car up was a delight.
great knowledgable professional sevice from start to finish
Good service from James Mitchell. He listens to the customer then delivers on his word.
Everything went very smoothly. Tom Smith listened, responded and worked with us to spec our car. I cant give 5* because that implies no room for improvement.
Good experience with knowledgeable salesperson
I have been looked after by Michael Williams in buying a new X5. He has been highly professional, patient and helpful before, during and after my purchase. This has a seriousluy positive impact in me now thinking both my cars should be BMWs