Car had issues i had to fight to get resolved
Second to none customer service
Car picked up after rear suspension repair with noisy rear end rattle. Car had to be returned for correction.
Simply because every element of your customer service was good-humoured and flawless.
Everything dealt with in a timely and friendly manner.
I have had no working satnav since purchasing this car new having paid for the pro nav.This dealer has been unable to fix it with 2 attempts. Told me at 5pm on the day of collection I needed 2 tyres, and would have to return. Kwikfit can see no prob?
Friendly and knowledgeable aftersales staff. Efficient and value for money.
The service is how is should be. Courtesy, polite and professional
All went well according to plan. Satisfied with the time to complete the service as I waited in the premises.
The results achieved in re_setting gear ratiosto meet my driving style
Had to wait for a part to come in and so car was in garage over weekend break, saying that at least they tried to repair on the Friday with very little notice from me
My car has been back in 4 times for the same fault since being 6 weeks old. Most recently I have not had the car for 5 weeks and despite complaining to BMWFS and the dealership I have had no response.
great staff that are very helpful
Always top quality care, professional and thorough
My first service and as usual it was done in the time and all the staff were very helpful.
Easy to check-in the vehicle and friendly customer service.
Everything done exactly as asked for and in time. Plus quick check over the vehicle done. Nice waiting area too
Steve the service guy is just so thorough
Service was done as requested and staff were polite and friendly
Excellent service/repair and on-time.
I've been using L&C/Coopers for almost 20 years. I like the personal service the 2 Steve's have given me over that period of time. Sadly Steve Booth has left but Steve Brand is excellent.
Your T Wells service dept run by Paul Lacey is first class and has been in the 25 years I have been a BMW customer
The experience was very good. I was informed of the work needed and I was called promptly as soon as my car was ready for collection.
Very good service at customer service desk. They collected my car from my home and later that day returned it to me.
Would have liked to have a service package , smear marks on screens, controller etc
Although the overall experience ran smoothly, I felt that the pick up and drop off service was not very professional. The drivers had not identification and wore nothing to suggest they were from BMW more were they able to converse.
There was a problem with a tyre valve said to be rusted on this 15 month old car. I had to book a further visit to enable it to be replaced. Cooper then did the job and made no charge.
The guys who collected the car and brought it back could hardly speak English. When the car came back there were two guys in the car. The speed notification had been turned off and the trip meter reset. I can't see why this would have been necessary.
The Service Department sorted out a minor warranty issue and washed the car which saved me a job.Hulya sorted out a Servicing Package for me.Excellent service from my point of view.
very good service. The technician also advised me that I didn't need some of the services that had been suggested. Only marked down one star as he advised me that i needed a service which I had already had 3 months ago, but none of the car's systems
Always receive friendly & efficient service when I visit Cooper TW
Largely fine. Vacuuming of boot liner would have been appreciated
Accurate diagnosis of the problem, accurate costings, prompt repair at short notice and kept informed as needed.
Excellent in every way, as usual!
I was waiting and given a time 11.30 to 13.00 for an MOT. Just gone 13.00 I went to ask the status and was informed it had failed due to a fault on a tyre. Rather than tell me there was a problem the team cleaned the car. Rubbish service.
In always feel as though I am being ripped off at BMW. The prices do not reflect the work being done. My last 2 cars have been BMW's, my next car won't be.
The service is as I would expect that's why I return
The staff are friendly and the car was taken in early to be serviced
Efficient and work completed before time. Service manager very helpful.
Quick friendly service from Paul Lacey
simply the fault has not been corrected and is now rebooked in
The work was completed promptly to standard service personnel were helpful
I always feel looked after by Cooper Tunbridge wells
The proposed service went as expected, and I was provided with a courtesy vehicle without delay. It appeared my vehicle had been valeted, before returning it to me.
Customer Service Representative came across dismissive, didn't properly listen to me and didn't let me finish speaking before he did.Car was also handed back uncleaned even after being told it was ready and had been cleaned! Poor attention to detail
After location of faults, arranged for three things to be carried out on a particular day and time, as usually arranged with reception. Although 5 days given to obtain parts, only one was available and had to wait whilst that was refixed so that car
I thought the service was brilliant - receiving the video showing you areas of concern a fab idea. The cleaning / valet was quite poor, the car was washed ok, but the inside was not hoovered, if it did it must have been for 5 seconds.
Service staff were very friendly, polite and efficient
The service took a lot longer than expected and I waited. 8am start, quoted 1.5-2 hours, got the car back at 11:45. Nearly 4 hours later with no explanation as to why. This was a major service but it seems like the service book hasn't been updated.
Advised the day before the service that the car had a factory re-call on the iso fix. Advised the dealership we use both isofix in the car. The work was planned to be completed at the same time as the service but sadly was not completed in time.
prompt, friendly and extremely helpful service-repaired my car quickly
My car was delivered early and on time MOT carried out; small repair (new bulb) reported and executed as well as the observation that new wiper necessary ( I agree) and 1 litre of oil provided.Car returned promptly at 10 am clean and tidy
The staff were efficient , courteous and knowledgable, my BMW was ready when agreed. Very easy to deal with.
Felt although treated well by the staff the issue with the washers should have been warranty
Friendly and efficient service at the Cooper Tunbridge Wells, especially their front of office service guy Steve Brand
Very pleased with the service received from booking to the actual day of the service being carried out. All done to suit our time and dates and carried out as promised.
Excellent service as usual by Steve and the team
Work was carried out on my car without consent and then overcharged for the work, the price went down 3 times within a one minute call.
Timeframe quoted for the work was accurate, despite additional fault that was detected upon inspection.
The picked up the car, examined it and returned it the same day. I wasn't charged because I had requested a service which seemed necessary from the screen information, whivh in fact was not necessary. Not charged, incredible
No real issues, was a bit more of a wait than initially estimated.
Jason looked after us very well
Great timings available to book on a SatCar taken and delivered in timeGood to be able to say hi to my salesman who recognized me !!!!
Work completed to high standard. Would have given 'completely satisfied' answer if you'd managed to sort out the problem with the parking warning device on the same day, rather than having to rebook.
Turned around very quick, no fuss, very easy to do business with.
Convenient "while you wait" booking made for oil service. Job completed within the anticipated time to my satisfaction and service reception staff, whom I've dealt with for many years helpful & courteous as always.
No issues, carvreturned clean
Did exactly what you promised to do, on time, at the price quoted. Hard to see how you can improve on that.....
Car was ready on time and the staff, who all know me, were helpful and friendly, as always.
Although the fault I had experienced not been identified or replicated the staff other on the phone and in person were all extremely courteous and thorough.
great service from cooper Tunbridge wells again
Service carried out as described. Car returned on time and in nice clean condition.
Courtesy and efficient staff who dealt with my car quite quickly.
Although it took longer than anticipated to replace my tyre, due to difficulties apparently with a previous job, the desk team communicated well and were also informative.
Prompt service and everything was done within the time originally stated
The staff at coopers Tunbridge wells were very understanding and handled my request very well.
Because I requested a slow puncture be rectified but they said there is nothing wrong with tyre???? Every few weeks I have to inflate this tyre the sensor warnings appear on dash and yes I have to inflate and reset. AlsoYour tyre insurance is a con.
Helpful staff and efficient service
No hassle at all, everything done as promised.
Mostly fine however I wasn't expecting 350 bill for a service 4 weeks into a new car which wasn't really communicated
Excellent sales support from Graham Hall
Steve Dunlop was extremely helpful
Everything went very smoothly, although the formal litres did seem to take a long time.
Had a great experience with the majority of the staff, though we did feel the receptionist could have been more welcoming.
The team of Steve and James were adaptable as our plans for which model to buy kept changing and they identified the right car at the right purchase plan for us. Made us feel valued throughout the experience of buying the car and subsequently.
received the car which fits my requirements. Just waiting to be able to talk to Paul to fix a date for Gardex Treatment.
We had issues over a discount, This was resolved in the end.The car had a scratch on the paintwork, only visible at a certain angle.
Great individual service and patience shown, esp through the sales negotiation
Excellent sales assistant made the transition seamless.
Awesome care from start to finish
Everything needed was explained to me in a polite and competent manner
Michael Williams very helpful in locating car and from there followed everything up diligently and efficiently
On entering the bmw show room the staff were plesent and warming .Refreshments were offered which was very welcome. The staff were oozing with enfusiasum for their product not just the sale.
Good people and very easy to deal with.
Paul Cue was not only extremely knowledgeable but unpushy and understanding. He also did very well to help the purchasing arrangements. The delivery gentleman was very helpful despite my inability to absorb his fund of information.
Always kept informed on progress in a very pleasant and helpful way. and very impressed with the speed in which a suitable car was found.
Due to possibly unforeseen circumstances the car was delivered several hours late.
Friendly, approachable and knowledgeable. Very impressed.
Professional friendly service, pleasant transaction!
Fantastic service from start to finish.Well communicated throughout, from test drive to pickup
I was kept informed all through the process of buying the car and when it would be available for pick up. As I was buying a car in the UK but living in Belgium at the time, this provided a high level of confidence that everything would go to plan
Michael Williams was excellent start to finish. The building is super smart and enhances the whole BMW experience.
From our initial reception to the meeting with our sales person was all undertaken with due efficiency. Everyone made it a pleasing experience.
James was great, knowledgable and personable and very easy to deal with
Clear no nonsense engagement with Graham Hall and James Jordan. Responsive and courteous
Salesman extremely helpful