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Quick, efficient. Good customer service
The team were friendly and explained everything clearly / quickly.
Everything went according to plan.
Problem - squeaky sun roof - is not resolved following the visit.The staff were excellent however.
Always excellant at coopers where I purchased the car
The service experience was faultless in all respects. The Coopers staff at Tunbridge Wells are to be congratulated on their friendliness and manifest determination to please.
After a phone call telling me it was fixed, the car was handed back to me with the engine fault light still glowing on the dashboard. Why would someone drive the car round to the front of the building in that state and hand it over to me?!
The car I was loaned had a few issues so I took it back,they were rectified and noted. When my car was returned the seats in the back have grease marks on them and I had to reset the clock
I have had an on-going fault with the operation of my soft top for many months.On each occasion when I have booked my car in to the service department the fault could not be found, however, as soon as I take the car home the problem reoccurs.
A fault with the hydraulic braking system which needed a parts to come via Germany, meant a wait of nearly 2 weeks. There was no quibble about a replacement car which was a load off my mind.
I did not have a invoice for the work done, could not find a service book, when I telephoned the engineer told me I would have to buy one £15.I waited for the service manager to return from hols he said it was all in the cars computer.
Fast and efficient
Quick and efficient service.
Great service and advise
always great service
QUICK RESPONSE TO THE CARS PROBLEM
Very easy to book in, lifts to work all arranged without any problems. all very easy to deal with.
All done well in time indicated
All problems resolved efficiently and courteously
Service as good as always. However cleaning of the car, and wheels is still below standards that I expect.
Car was not cleaned particularly well, horn was not in stock for repair, address was wrong for pick up and lost my iPod connector.
Sorted issues and explained work undertaken.
My service was a while you wait and it would have been nice to have area dedicated for people who needed to work, away from the service receptionmy biggest issue was the cost of the service, was only an oil change, but came to more than £300
Very friendly helpful staff at the dealership
Easy to book in and deal with the day.
Polite, friendly and efficient.
Waiting appt but service not commenced at least 45 mins after time booked
Almost completely, when my Card didn't work and the bill was for £1600. payment over the phone from my wife as the bill was over £1000 could not be accepted, which I thought was a bit strange as my family have been customers since Coopers opened.
My car was serviced in good time whilst I waited,However I noted there that were grubby dirt marks on my seat leathers and facia when it was returned to me :o(
The service and MOT took a much shorter amount of time than expected.
Every thing made easy
too far from Sevenoaks
Arrangements easy to make and kept to. Kept informed of service progress. Very satisfied
Everything went very smoothly including an automatic car
I wanted to say completely satisfied but could not. MOT and end of warranty check was done 30th August. A part to be fitted on 30th was not ordered . I had to make another appointment for 5th September for it to be fitted
Car collected and delivered so no fussFilm of inspection helpfulFriendly adviceNo big sell
Staff are efficient and friendly.
No complaints except when I tried to open the boot the morning after the service I found that it could not be opened. Lowering the back seat I found the boot light on. After disconnecting this and driving for an hour I was again able to open the boot
Tailgate rattle not rectified so car requires another serviceWhilst not major it is an annoying problem.
They serviced my car for less than they quoted. The staff were friendly and polite. The job was done on time and the car was valeted ready for collection.A good quality job!
My car passed its MOT and the time taken was exactly as I had been told
Efficient service from start to finish.
My experience of tunbridge wells was good however BMW UK have said they will not do anything further to rectify an issue with me car, it is a known issue. Disgraceful - my 9th, and last BMW
Very friendly and helpful
Excellent service, made to feel valued
Excellent communication from Steve Brand
Really good service from Steve.Unhappy that It took 4 days to get a part from Germany. I was told that a courtesy car was not possible.
Excellent service, but car looked like it was hurriedly jet washed off but not cleaned.
The service team and in particular Chris was very responsive and kept me informed of issues and gave advice through the day which made it easy. Also the times advised for pick up etc were spot on.
I asked that, among the matters to be checked, the windscreen washer bottle, which was empty, could be filled for me. I was assured that it would be checked. It came back empty. But for this, I would have rated this section with 5 stars.
Polite, efficient. Staff explained what had been done. Service completed within 90 mins, as promised.
Outstanding service and customer experience
Great staff and customer care.
Excellent friendly customer focussed service.
Great experience form start to finish. Proactively contacted at the outset and handled professionally and with courtesy throughout.
Repairs to our car were carried out perfectly and it now looks like new again. The only glich was the courtesy car company asking for their car back before we were informed our car had been finished and was ready for collection.
Helpful and friendly staff
Having bought my vehicle only some month and a bit ago I have already had problems with the vehicle and although some only being minor, have been a real inconvenience for me. I have had two courtesy cars from you both of which had no fuel/electric
Perfect service + collection & return delivery of our car.
Very well looked after by service agent
I waited whist the service was carried out. Timings were slow and even when 'ready' it took me a further 20 minutes to get my car back - all in an hour later than advised.
Only for an MOT cert, but done whilst I shopped locally, then came back, had a coffee and picked up the car.
Service has always been 1st class, right from the initial contact, updates during the service and completion.
Fantastic service from the team. Quick, responsive, made sure the issues with the car were addressed with minimum impact to me.
Very efficient and helpful as one has come to expect.
Firstly the environment is modern, friendly and welcoming.Secondly, Ian Dott who dealt with my transaction was highly efficient andsatisfied me that he had my interests at heart.Thirdly, the service provided by Julie Murr and then Alex Ferguson VG
VERY HELPFULL SALES STAFF AND EASY TO DEAL WITH.
The proccess was painless and efficiently dealt with.
Very good service around delivery of the new car
We discussed our plans for an upgrade with Graham Hall at your showroom in Tunbridge wells, he was very inviting and answered all our questions. He made the whole process smooth and followed up after the purchase to ensure we was happy.
we handled all through
I was met by Graham the salesman who had organised all the paperwork and then by James the finance person and the whole process was smooth. Only delay was because DVLA computer was not operational so the vehicle could not be taxed.
I was able to talk about my requirements in a friendly, unrushed and professional way. I was able to try different models within the show room and outside.The salesman was very knowledgeable and nothing was too much trouble
To prove the point: I live in Chelmsford but saw the vehicle in Coopers Tunbridge Wells. The experience and particularly the sales person (James Mitchell) was outstanding and therefore I returned to Coopers in Tunbridge Wells to buy the car.
I received excellent advice and service
Staff helpful and didn't feel pressurised into buying things we didn't want
The reception and service from Coopers T/W and in particular Tom Smith was first class
They were very helpful and worked hard to find the right car for me. They did not want me to compromise. Best service I ever had.
The salesman at the dealership made us feel relaxed and guided us through choosing our new car not only options etc but also which finance suited our budget .at all times no pressure was put upon us to make a sale.TOM smith was our salesman.
Good sales team - very informative
There was about a month where I wasn't kept updated on my order which was frustrating but this was rectified once pointed out, the sales staff were always polite and always willing to help.
The Sales Consultant at Cooper TW, Mr James Mitchell was extremely helpful and guided me through the technical details of the Series 2 Active Tourer and on the day of handover the vehicle was presented in a particular way to make me feel special.
Every member of the team I dealt with really went out of their way to make it a positive experience.
Graham Hall patiently and clearly answered all my technical and financial questions with the absolute minimum of fuss. From first test drive to collection it was a pleasure doing business with Cooper Tunbridge Wells BMW.