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The update was free of charge and a health check was also carried out.As I have just purchased the car this gave me peace of mind.
Everything happens effortlessly, nothing negative at all. Last time I filled in a survey I thought it was from another garage where wed bought a 2nd new car, we were so disappointed with the service there so I was very negative, Apologies.
Cannot fault anything very well informed at all times
Helpful efficient and friendly staff.
I have been a BMW customer for over 20 years and am very impressed by Coopers Tunbridge Wells attention to detail and providing a first class service.
I would have given full marks but my car was not quite ready as the cleaning had not been completed. Not the fault of the man on the service desk.
Have had 7 BMWs and 5 minis. BMW general arrogance over the years (as above) has got worse. T Wells the worst dealership Ive encountered for this. Customer services skills completely lost.
Very impressive customer orientation from service consultants and service technicians
Everything done as requested with extra touches which were most useful - such as vehicle check with video
Identified issues that needed to be attended to and dealt with these effectively
Car wasn't washed properly.
the same excellent service I always get
Very friendly did every thing right the salesman was very good
All of the people at Coopers have been superb, particularly Alex Ferguson and Julie Murr
Cooper BMW finally solved the problem and fitted the defective part free of charge.
Only issue was new tyres fitted were under inflated.
Easy booking in process; appointment time kept; actual time for service/work was as indicated on booking; comfortable waiting area
I had an end of warranty check and MOT and at all times was kept informed and up to date.David Hunt was exemplary.
Although I did not visit the their premises the service I received from my home visit was excellent
I could wait while service was completed. Good internet and comfortable
Good garage, friendly, helpful staff who deliver
The customer service person was very helpful and I received good advice about my car.
I had a problem with the car after picking it up, Coopers took the car back in for repair and organised with BMW for a courtesy car, they also arranged a service pack as a gesture of goodwill for the inconvenience I suffered
People good but how do you order wrong parts
Although it was not cheap I felt confident with the quality of the service.
The whole experience
All sorted and plenty of help.
Good communication and speedy service.
The staff were fantastic and were able to help us during a very difficult time. I was very grateful that they were able to fix my car so late in the day and to do a great job.
I refer you to my previous answer.
I was assured the car would be valet inside and out. It was not, the windows were smeared and the drivers seat had crumbs on it. I was contacted at 12.30 and informed I could collect the car after 2.30 as it needed to be cleaned.
Quick, polite...know exactly what they are doing....
On time vehicle clean ,clear and concise discussions, friendly service as always
Excellent attention to detail.
The whole service was delivered seamlessly and everybody did exactly what was expected to the desired standard
On leaving the car I raised a couple of issues. One was the ECO mode indicator of additional miles and the other was the poor response of the front parking sensors, particularly when swinging into a space.
Pro customer service
still not helpful. never answer phone, always on defensive, never ready on time
Car serviced and cleaned on time.
Because I was very happy with everything.
They are close to my normal place of work, so convenient. This is my 1st visit to Cooper Tunbridge Wells with this particular car, which has a prepaid service contract and for once came away without anything additional to pay!
See above. I did get a full refund of the cost of the service. However I did spend 7 hour stuck while the car was looked at by BMW mobile and finally recovered. Lost business time ....
Very easy , Very polite and efficient staff.
See above, plus personable and helpful guys to deal with. (Took us out back to see the new X2 model. Nice clean car to collect.
Staff always helpful, especially Paul Lacey
Service ok and car clean and would have got 5 points had the update been done.
As above - I have driven BMW exclusively since 1985 with no regrets and very few problems, none major.
work carried out professionally, car returned clean and tidy, timing reasonable, faults identified explained fully, waiting area well appointed with coffee and newspapers.I expected the rating to come out a little over 4.0 and I now see I can adjust
One complaint I was advised needed a new tyre. My husband sourced exact tyre BMW could supply but £80 cheaper. Garage would not match price so got 2 tyres fitted elsewhere. As long time customer of 7 years thought this very short sighted.
Excellent service, although I wish they had more parts in stock.
Always helpful. But getting annoyed that your survey keeps asking me to upgrade to 5 stars
Easy to access the dealership and detailed information on what work has been done to the vehicle.
My car was dealt with promptly, the work carried out exactly as requested and my car returned early having also been thoroughly cleaned. Clean comfortable waiting area with a good selection of teas and a very friendly and helpful service manager.
Michael was excellent
Works carried out efficiently
Steve looked after me well
Parts could have been ordered in advance of service, but instead I had to make a repeat visit. Was told I'd need to wait at least an hour, but it ended up being 2.5 hours! :-(
Efficiently completed and the coffee was good
Car was picked up checked, Mot'd and returned with very little effort and inconvenience on my part.
Timely, excellent service.
Very good service organization and courtesy
Efficient process and car has been great since
The team are excellent there. There is very low turnover of staff so you get to know the staff there and them you.
They are helpful and efficientManaged to get a very quick appointment for a service
Very helpful staff
service was prompt, with good communication - good old fashion service (which is sadly lacking in the modern day)
The staff at Cooper were really helpful in providing an emergency repair and service at such short notice.They are polite, highly competent and professional.The car wash was an unexpected bonus on a really bad day.
The service was rather expensive.
Makes something that could be a hassle in the day very easy to get done. I appreciate it is a little more money to have this but I personally think it is good value.
Their service was far better this time - could not have been more helpful.
Told car was ready but when turned up had to wait an hour for it to be cleaned
Same as above,friendly people who sorted the problems out quickly and efficiently.
Spent nearly two hours at your workshop for a technician to spray some lube on the load cover and make not difference at all.
Just such a lovely centre at tunbridge wells. Super friendly & helpful staff. Neil in services is a real asset to your company and his customer service skills were on point. I will never forgot how BMW helped me, as this could have broke me.
Quick and trustworthy service
I wanted to wait and their expected time schedule was perfectly adhered to
On time on budget
Experience excellent overall result not quite what I wanted
The staff are excellent, never failing to provide a fast and courteous service. They look after my car as if it was their own.
Very professional, very friendly, a pleasure to do business with
Kept informed from order to picking up the vehicle
Could not be happier! Wonderful customer service, exceptional product knowledge, all staff incredibly professional.
No problems, cooper bmw went out of their way to help me
I was informed and provided with updates, excellent personal service and I felt all the stress was taken away from me and all details were handled on my behalf with efficient professional service.
Excellent customer service from all I had dealings with
Great communication though out
Particularly helpful when weather conditions meant the car could not be picked up when originally agreed.
My answer to this was included in my earlier response above
The whole sales experience was handled very professionally and efficiently. The staff tried very hard to get the right specification for my requirements and nothing was too much trouble. The handover was excellent and the best I have experienced.