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My experience of tunbridge wells was good however BMW UK have said they will not do anything further to rectify an issue with me car, it is a known issue. Disgraceful - my 9th, and last BMW
Very friendly and helpful
Excellent service, made to feel valued
Excellent communication from Steve Brand
Really good service from Steve.Unhappy that It took 4 days to get a part from Germany. I was told that a courtesy car was not possible.
Excellent service, but car looked like it was hurriedly jet washed off but not cleaned.
The service team and in particular Chris was very responsive and kept me informed of issues and gave advice through the day which made it easy. Also the times advised for pick up etc were spot on.
I asked that, among the matters to be checked, the windscreen washer bottle, which was empty, could be filled for me. I was assured that it would be checked. It came back empty. But for this, I would have rated this section with 5 stars.
Polite, efficient. Staff explained what had been done. Service completed within 90 mins, as promised.
Outstanding service and customer experience
Great staff and customer care.
Excellent friendly customer focussed service.
Repairs to our car were carried out perfectly and it now looks like new again. The only glich was the courtesy car company asking for their car back before we were informed our car had been finished and was ready for collection.
Great experience form start to finish. Proactively contacted at the outset and handled professionally and with courtesy throughout.
Helpful and friendly staff
Having bought my vehicle only some month and a bit ago I have already had problems with the vehicle and although some only being minor, have been a real inconvenience for me. I have had two courtesy cars from you both of which had no fuel/electric
Very well looked after by service agent
I waited whist the service was carried out. Timings were slow and even when 'ready' it took me a further 20 minutes to get my car back - all in an hour later than advised.
Perfect service + collection & return delivery of our car.
Only for an MOT cert, but done whilst I shopped locally, then came back, had a coffee and picked up the car.
Fantastic service from the team. Quick, responsive, made sure the issues with the car were addressed with minimum impact to me.
Service has always been 1st class, right from the initial contact, updates during the service and completion.
All down to one man - paul lacey. my wife and I wont deal with anybody else. he is detailed, polite, efficient and a man of his word.
I'm always treated with respect and Lee Washer greats me by name showing his great attitude toward customer service.
I was met with curtesy and effocoency.
I had the usual efficient and courteous attention. My car was ready on time and had been cleaned both inside and out.
Did what I asked
Steve Brand always happy to help.
Vehicle check did not show complete deterioration of brake discs and pads which were dangerously thin and marked. I had mentioned a "scraping noise" before the check. Independently resolved and was told this was potentially a very dangerous situation
The quality and friendliness of the service team is excellent as it has been over many years.
From the moment of bringing my car in for service, taking the loan car and returning it I was extremely well looked after. I was kept informed, service was finished on time and everything I asked to be done was completed.
Efficient checking in of car, dealing with issues, keeping me informed
Great service as I booked a time and date in error which was speedily changed ! Work completed on time and with a smile - well done !
The service and parts team are always incredibly helpful, on this occasion I would also like to pass thanks to Alan the technician who resolved a license issue with my upgraded sat nav software.
Brilliant service and Steve brand is an excellent service manager !! Dealt me my car and resolved the problems with my bmw
Recd on time--ready on time
I was able to leave the car the day before the service and pick it up after closing from the secure area
Car was initially returned with rear parcel cover and strengthening bar missing. Also a number of nuts and screws were in the rear passenger footwell.
The staff were very helpful and the service was completed in the timeframe quoted.
The vehicle was collected as advised, work all done to time and vehicle returned
I felt I was dealing with professional people, and entirely happy with the result.
The vehicle was recovered because of a puncture and Coopers did not have appropriate tyres in stock. I was told it would be ready for collection on Monday.When I arrived on the Monday, no one appeared to know where the vehicle was.
Whilst the experience with the service personal met my expectations, the lack of a courtesy car given I booked the service three weeks in advance of the date and yet a BMW main dealer is unable to provide this service and offers a hire car at £25.
Service is normally 5 star. This time the car came back with a false error message - I'd had a new tyre fitted and was warned that is was under-inflated, it wasn't - which eventually disappeared after a few days.
because it's what I feel...
Neil put my mind at ease that he was impartial and that he felt that the water ingress repair would be successful.
MY CAR WENT IN TO HAVE A KNOCKING SOUND INVESTIGATED. WHILE BEING TESTED IT WAS INVOLVED IN A COLLISION AND REQUIRED A NEW FRONT BUMPER. I WAS WITHOUT THE CAR FOR NEARLY 4 WEEKS AND WHEN I COLLECTED THE CAR ONE OF THE HEADLIGHTS WAS NOT WORKING
Everything as expected
Polite, efficient service, to order and to time.
I booked the car in for an MOT. Following the MOT the dealership recommended one new tyre but also wheel balancing. The car has driven almost as new since and I was extremely pleased with the work done.
the cost was a bit more than I had anticipated otherwise everything was good
1. Drop off - booked weeks before but no courtesy car; told to wait 1 hr for next "lift" to train station or walk 30 mins (to get to work)2. Kept vehicle overnight3. No communication for 24 hrs until I called4. Car badly scratched (I wasn't told).
Service person (Steve Brand) was polite and helpful and gave useful service advice. No excessive queuing. I think BMW charges far too much for oil (I can buy the same oil much cheaper retail), but obviously not the fault of Cooper TW.
Everything went to plan, The car was collected from my house at exactly the time agreed and delivered back when the work was complete. I was also kept up to date with progress on a regular basis.
Your charges are huge
The whole experience was very customer focused
As usual, the work was done quickly and efficiently.
Friendly staff, speedy work and a very clean car to drive home in.
The booking was a smooth experience and was dealt with very efficiently by a very pleasant employee(can't remember his name) but an asset to TW Coopers
Picked up/returned on time. Garage called to advise work was complete with no other issues and car would be returned shortly. Car cleaned on return
I am a long standing customer at cooper bmw tunbridge wells . They are always very efficient and friendly
I booked the car in for an MOT which should take an hour while I waited. I delivered the car at 11.45am for noon appointment but the car wasn't ready until 2.15pm so I sat around for 2,5 hours.
All elements of the experience from booking to collection were smooth: personable, polite, timely.
The car was collected and brought back to home in an efficient and courteous way , the service was completed with advice and the car was valeted well
attention and effort put in by steve
It was a good experience. Just very expensive
They kepy me informed of progress during the 2 weeks they had the car.
good service and issues quickly resolved. Not 5* as had to wait 30mins for courtesy car, and upon collection they could not find my car for 20 mins!!
You did the work that was required in the time required.
Excellent efficient service as usual
All as expected and service done within the timeframe given
Mike in the service team was a great help in looking after my car and my self. It is always important to me to get a quick turnaround, keeping my car in top and reliable condition.
Although the procedure of tyre changing was delayed slightly, the service was good and the reception area comfortable.
Good polite fast service
Polite, kept me informed. Didn't speak to me like an idiot. Understood the problem and resolved it
The Service Reception staff were very helpful
Windscreen washer fault identified and rectified via consultation with supplier of second hand vehicle
Chris was incredibly accommodating and terribly apologetic when we discovered that my car had not been valeted.
Steve, who was looking after my car, was helpful and friendly. He provided information when he promised to and did everything he could to repair my car as swiftly as possible.
Had to wait longer than anticipated. Didn't realise that on-line bookings apparently don't differentiate between waiting and not waiting appointments. That said, Steve Brand was excellent, keeping us well informed in a polite, helpful manner.
Michael Lee took ownership of this long-standing issue that has crippled my MPG from purchase (and made driving the car painful with all the mis-fires) and delivered it back personally with the problem resolved and the MPG has increased by 10mpg!
Car was cleaned but roof wasn't touched. Consequently I spent several hours on Saturday polishing out dried watermarks from the roof. Although appreciate car was cleaned foc it would have taken a few moments more to clean it properly.
The salesman at the dealership made us feel relaxed and guided us through choosing our new car not only options etc but also which finance suited our budget .at all times no pressure was put upon us to make a sale.TOM smith was our salesman.
Good sales team - very informative
There was about a month where I wasn't kept updated on my order which was frustrating but this was rectified once pointed out, the sales staff were always polite and always willing to help.
The Sales Consultant at Cooper TW, Mr James Mitchell was extremely helpful and guided me through the technical details of the Series 2 Active Tourer and on the day of handover the vehicle was presented in a particular way to make me feel special.
Every member of the team I dealt with really went out of their way to make it a positive experience.
Graham Hall patiently and clearly answered all my technical and financial questions with the absolute minimum of fuss. From first test drive to collection it was a pleasure doing business with Cooper Tunbridge Wells BMW.
Every aspect of the transaction went very smoothly and courteously.
Tom Smith made the transition smooth.
Because service and advice was very good.
The only problem was that the carpet under the mat in the driver's footwell had dirty boot marks. This should have been noticed and cleaned when the original mats were fitted. It was cleaned after I complained.
The whole experience was very friendly. The salesman new exactly the right questions to ask and gave good honest advice to help make our choices. The car handover was extremely thorough.
Excellent all round service
Friendly helpful service. Regular emails keeping us up t odate.
After a lengthy test drive/ sales pitch and a persuasive sales person, the actual ordering of our brand new car seemed extremely rushed and we felt that we would have liked much longer to go through the details on the spec if the car we ordered.
car pristine and handed over on time with plenty of opportunity to ask about features, etc. very helpful staff
The dealership at Tonbridge Wells was very helpful and the car is all I expected
Good experience, not pressured into a decision. James very helpful.
From start to finish the BMW team gave a fantastic service in all aspects.
The Sales Executive Michael Williams was very knowledgable and friendly
Overall, a very satisfactory experience.
Superb service with excellent attention to detail. It really couldn't have been any better .
A very good experience from the customer's stand point.