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Well looked after, car came back nice and clean.
I want to say that Steve on Svce Reception has been great all the way through....When collected there were black boot scuff marks on the trim etcI need more than 250 characters to explainSee below for some comments.....still insufficient space!
great service by cooper Tunbridge wells
I phoned afterwards to ask why only one was done and no one bothered to phone me back
responsive, amicable staff. Showroom environs.
Car valeting was not 100%
As above, plus treated me as if I knew what I was talking about.
I was kept waiting for approximately half an hour when I came to collect my car despite having confirmed with th e service desk that the car would be ready . The paperwork was mixed up and the car had not been washed when I arrived.
Answer given earlier but please feel that you can get back to me.
Very good service
Did everything required
Car not serviced as it was under miles! However no one called me to say no work was going to be carried out leaving me without a car all day which was needless
Good customer service and sound advice provided by staff
The "Spring Service" was absolutely fine. Overall experience blemished by my answer above. Still really cross about it.
Parts needed identified, obtained next day and fitted while i waited. Excellent as always
Didnt feel on this occasion I was treated as a valued customer. Service was slack and didnt enspire me with confidence
Did what you said you would do when you said you would do it
Did everything right
The car was not washed and yet it was scheduled to have a wash included
Although my agent was very professional, I was called to pick up my vehicle, i arrived 2 hrs later to collect the car and it wasnt ready - car still dirty dispite being washed and not hoovered
Had slow puncture problem shortly after purchase-nothing to do with BMW.Diagnosis and prompt action(two new rear tyres)and speed of service exemplary.
I was totally satisfied with the speed of help that I recieved following a burst tyre.
The job details were not relayed to me in mid-operation and no indication of cost was given until after the work was done. I question the decision to change all 4 discs on the car for a judder under braking. In all I was very unhappy.
great service as always at Cooper Tunbridge Wells
Visit was as advertised and at no cost
Exceptional service from Victor and colleagues. Thank you.
The only downside was that I had to call to check the work was completed prior to collection. This could be down to the fact that I advised we would collect the car the day after it was booked in for the service.
Excellent service from the service team, as usual ; especially Steve.
Summer health check completed while I waited - and ready in less than one hour.
as previous answer
Would have been a 5 star but the spring check took far longer than advisedso meant hanging around.
The Spring Check was carried out in a professional way with helpful feedback on the vehicle. It was not clear when the Check would be completed so I had a long wait. The promised wash & valet was not given. A steering issue was not answered.
Generally well satisfied but it was a pity the sat nav update wasn't available.
Unable to speak with the Service Department at all despite telephoning at regular intervals over two days. ( 10 or 11 calls )
Completely satisfied to date with my service experience. Staff always helpful
Good service from friendly and helpful staff.
Everything that was due to be undertaken under free Spring Health check and computer update seems to have been done OK, although I am not sure what exactly was done for the computer update.
The wheels were changed ok and the car was washed.Bit it seems rather "rich" that Coopers wanted me to arrive earlier and when I did, I experienced such slow service - see above!
My only disappointment was that the service took a lot longer than I was advised. It was in for a health check and sat-nav update, which I was told would take one hour fifteen minutes but it took nearly two hours.
Everything went according to plan.
I was very happy but unfortunately the sound system has not been completely fixed which is not the problem of the Meet and Greet Service Staff.
the service was easy
Nothing was left to chance and all staff extremely helpful and polite
The engineer did exactly what was needed.
Why not offer to do the MOT at the same time - avoiding the need to return the car to you in two months time.
I know nothing about cars but I feel so secur that my car is in professional hands at Tunbridge Wells
Paul and Steve at Cooper Tunbridge Wells made the whole process as easy and smooth as it could possibly be, I couldnt be happier with the service I received.
My car was damaged by staff at Cooper T. Wells, but they did not have the decency to tell me they had damaged it (though they obviously knew). Cooper is to repair the damage, but I have not received any apology, or compensation for the inconvenience
I thought my car got a valet clean but it was pretty dirty inside when it came back. Im still waiting for my sat nav update which I was told would be ready weeks ago.
After those hiccups, remainder of work went smoothly
Quick and easy service
No problems experienced at all.
The update was free of charge and a health check was also carried out.As I have just purchased the car this gave me peace of mind.
Everything happens effortlessly, nothing negative at all. Last time I filled in a survey I thought it was from another garage where wed bought a 2nd new car, we were so disappointed with the service there so I was very negative, Apologies.
Cannot fault anything very well informed at all times
Helpful efficient and friendly staff.
I have been a BMW customer for over 20 years and am very impressed by Coopers Tunbridge Wells attention to detail and providing a first class service.
I would have given full marks but my car was not quite ready as the cleaning had not been completed. Not the fault of the man on the service desk.
Very impressive customer orientation from service consultants and service technicians
Everything done as requested with extra touches which were most useful - such as vehicle check with video
Identified issues that needed to be attended to and dealt with these effectively
Car wasn't washed properly.
the same excellent service I always get
Very friendly did every thing right the salesman was very good
All of the people at Coopers have been superb, particularly Alex Ferguson and Julie Murr
Only issue was new tyres fitted were under inflated.
Easy booking in process; appointment time kept; actual time for service/work was as indicated on booking; comfortable waiting area
Cooper BMW finally solved the problem and fitted the defective part free of charge.
I had an end of warranty check and MOT and at all times was kept informed and up to date.David Hunt was exemplary.
Although I did not visit the their premises the service I received from my home visit was excellent
I could wait while service was completed. Good internet and comfortable
Good garage, friendly, helpful staff who deliver
The customer service person was very helpful and I received good advice about my car.
I had a problem with the car after picking it up, Coopers took the car back in for repair and organised with BMW for a courtesy car, they also arranged a service pack as a gesture of goodwill for the inconvenience I suffered
People good but how do you order wrong parts
Although it was not cheap I felt confident with the quality of the service.
All sorted and plenty of help.
The whole experience
Staff new what they were doing and were always very helpful
Your salesman Graham was so professional, kind and very efficient.
On collecting the car it was noticed that there was some minor damage to the paintwork on the roof of the car. This had not been noticed before my arrival by anyone so there was then a rush around to try and polish out the scratches without success.
Nothing was to much trouble , Graham was very helpful
It is always a good experience and I want to give a 5 star rating but the way the salesman has to go and talk to the sales manager on every point and is gone for 10 minutes at a time is rather tedious. Empower them to make some decisions!
Fair price negotiated - handled efficiently and politely
Top quality service from Piers Lowe, who dealt with us very well from the time he took over (the service prior to that left something to be desired, but it proved to be a case of all's well that ends well once Piers stepped in).
I initially dealt with an individual (when I ordered the car) who was excellent. He then left prior to delivery and I was not informed. On delivery I dealt with another individual - who also then left, leaving an open issue with the car.
Kept informed of build progress. Loved the 'theatre' of the handover !
Very professional, very friendly, a pleasure to do business with
Kept informed from order to picking up the vehicle
Buying a BMW car was painless!
Could not be happier! Wonderful customer service, exceptional product knowledge, all staff incredibly professional.
No problems, cooper bmw went out of their way to help me
I was informed and provided with updates, excellent personal service and I felt all the stress was taken away from me and all details were handled on my behalf with efficient professional service.