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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gareth Cornell

Head of Business

Jasper Phillips

Sales Manager

Antony Southern

Accountant

Gary Wise

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Well looked after, car came back nice and clean.

Service

I want to say that Steve on Svce Reception has been great all the way through....When collected there were black boot scuff marks on the trim etcI need more than 250 characters to explainSee below for some comments.....still insufficient space!

Service

great service by cooper Tunbridge wells

Service

I phoned afterwards to ask why only one was done and no one bothered to phone me back

Service

responsive, amicable staff. Showroom environs.

Service

Car valeting was not 100%

Service

As above, plus treated me as if I knew what I was talking about.

Service

still good

Service

I was kept waiting for approximately half an hour when I came to collect my car despite having confirmed with th e service desk that the car would be ready . The paperwork was mixed up and the car had not been washed when I arrived.

Service

Answer given earlier but please feel that you can get back to me.

Service

Very good service

Service

Did everything required

Service

Car not serviced as it was under miles! However no one called me to say no work was going to be carried out leaving me without a car all day which was needless

Service

Good customer service and sound advice provided by staff

Service

The "Spring Service" was absolutely fine. Overall experience blemished by my answer above. Still really cross about it.

Service

Parts needed identified, obtained next day and fitted while i waited. Excellent as always

Service

Didn’t feel on this occasion I was treated as a valued customer. Service was slack and didn’t enspire me with confidence

Service

Did what you said you would do when you said you would do it

Service

Did everything right

Service

The car was not washed and yet it was scheduled to have a wash included

Service

Although my agent was very professional, I was called to pick up my vehicle, i arrived 2 hrs later to collect the car and it wasn’t ready - car still dirty dispite being washed and not hoovered

Service

Had slow puncture problem shortly after purchase-nothing to do with BMW.Diagnosis and prompt action(two new rear tyres)and speed of service exemplary.

Service

I was totally satisfied with the speed of help that I recieved following a burst tyre.

Service

The job details were not relayed to me in mid-operation and no indication of cost was given until after the work was done. I question the decision to change all 4 discs on the car for a judder under braking. In all I was very unhappy.

Service

great service as always at Cooper Tunbridge Wells

Service

Visit was as advertised and at no cost

Service

Exceptional service from Victor and colleagues. Thank you.

Service

The only downside was that I had to call to check the work was completed prior to collection. This could be down to the fact that I advised we would collect the car the day after it was booked in for the service.

Service

Excellent service from the service team, as usual ; especially Steve.

Service

Summer health check completed while I waited - and ready in less than one hour.

Service

as previous answer

Service

Would have been a 5 star but the spring check took far longer than advisedso meant hanging around.

Service

The Spring Check was carried out in a professional way with helpful feedback on the vehicle. It was not clear when the Check would be completed so I had a long wait. The promised wash & valet was not given. A steering issue was not answered.

Service

Generally well satisfied but it was a pity the sat nav update wasn't available.

Service

Unable to speak with the Service Department at all despite telephoning at regular intervals over two days. ( 10 or 11 calls )

Service

Completely satisfied to date with my service experience. Staff always helpful

Service

Good service from friendly and helpful staff.

Service

Everything that was due to be undertaken under free Spring Health check and computer update seems to have been done OK, although I am not sure what exactly was done for the computer update.

Service

The wheels were changed ok and the car was washed.Bit it seems rather "rich" that Coopers wanted me to arrive earlier and when I did, I experienced such slow service - see above!

Service

My only disappointment was that the service took a lot longer than I was advised. It was in for a health check and sat-nav update, which I was told would take one hour fifteen minutes but it took nearly two hours.

Service

Everything went according to plan.

Service

I was very happy but unfortunately the sound system has not been completely fixed which is not the problem of the Meet and Greet Service Staff.

Service

the service was easy

Service

Nothing was left to chance and all staff extremely helpful and polite

Service

The engineer did exactly what was needed.

Service

Why not offer to do the MOT at the same time - avoiding the need to return the car to you in two months time.

Service

I know nothing about cars but I feel so secur that my car is in professional hands at Tunbridge Wells

Service

Paul and Steve at Cooper Tunbridge Wells made the whole process as easy and smooth as it could possibly be, I couldn’t be happier with the service I received.

Service

My car was damaged by staff at Cooper T. Wells, but they did not have the decency to tell me they had damaged it (though they obviously knew). Cooper is to repair the damage, but I have not received any apology, or compensation for the inconvenience

Service

I thought my car got a valet clean but it was pretty dirty inside when it came back. I’m still waiting for my sat nav update which I was told would be ready weeks ago.

Service

After those hiccups, remainder of work went smoothly

Service

Quick and easy service

Service

No problems experienced at all.

Service

flawless service

Service

The update was free of charge and a health check was also carried out.As I have just purchased the car this gave me peace of mind.

Service

Everything happens effortlessly, nothing negative at all. Last time I filled in a survey I thought it was from another garage where we’d bought a 2nd new car, we were so disappointed with the service there so I was very negative, Apologies.

Service

Cannot fault anything very well informed at all times

Service

Smooth efficiency

Service

Helpful efficient and friendly staff.

Service

I have been a BMW customer for over 20 years and am very impressed by Coopers Tunbridge Wells attention to detail and providing a first class service.

Service

I would have given full marks but my car was not quite ready as the cleaning had not been completed. Not the fault of the man on the service desk.

Service

Very impressive customer orientation from service consultants and service technicians

Service

Everything done as requested with extra touches which were most useful - such as vehicle check with video

Service

Identified issues that needed to be attended to and dealt with these effectively

Service

Car wasn't washed properly.

Service

the same excellent service I always get

Service

Very friendly did every thing right the salesman was very good

Service

All of the people at Coopers have been superb, particularly Alex Ferguson and Julie Murr

Service

Only issue was new tyres fitted were under inflated.

Service

Easy booking in process; appointment time kept; actual time for service/work was as indicated on booking; comfortable waiting area

Service

Cooper BMW finally solved the problem and fitted the defective part free of charge.

Service

I had an end of warranty check and MOT and at all times was kept informed and up to date.David Hunt was exemplary.

Service

Although I did not visit the their premises the service I received from my home visit was excellent

Service

I could wait while service was completed. Good internet and comfortable

Service

Good garage, friendly, helpful staff who deliver

Service

The customer service person was very helpful and I received good advice about my car.

Service

I had a problem with the car after picking it up, Coopers took the car back in for repair and organised with BMW for a courtesy car, they also arranged a service pack as a gesture of goodwill for the inconvenience I suffered

Service

People good but how do you order wrong parts

Service

Although it was not cheap I felt confident with the quality of the service.

Service

All sorted and plenty of help.

Service

The whole experience

Service

Good communication.

Service

Staff new what they were doing and were always very helpful

Sales

Your salesman Graham was so professional, kind and very efficient.

Sales

On collecting the car it was noticed that there was some minor damage to the paintwork on the roof of the car. This had not been noticed before my arrival by anyone so there was then a rush around to try and polish out the scratches without success.

Sales

Nothing was to much trouble , Graham was very helpful

Sales

It is always a good experience and I want to give a 5 star rating but the way the salesman has to go and talk to the sales manager on every point and is gone for 10 minutes at a time is rather tedious. Empower them to make some decisions!

Sales

Fair price negotiated - handled efficiently and politely

Sales

Top quality service from Piers Lowe, who dealt with us very well from the time he took over (the service prior to that left something to be desired, but it proved to be a case of all's well that ends well once Piers stepped in).

Sales

I initially dealt with an individual (when I ordered the car) who was excellent. He then left prior to delivery and I was not informed. On delivery I dealt with another individual - who also then left, leaving an open issue with the car.

Sales

Kept informed of build progress. Loved the 'theatre' of the handover !

Sales

Very professional, very friendly, a pleasure to do business with

Sales

Kept informed from order to picking up the vehicle

Sales

Buying a BMW car was painless!

Sales

See above

Sales

Could not be happier! Wonderful customer service, exceptional product knowledge, all staff incredibly professional.

Sales

No problems, cooper bmw went out of their way to help me

Sales

I was informed and provided with updates, excellent personal service and I felt all the stress was taken away from me and all details were handled on my behalf with efficient professional service.