Loading...

ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

Read

CORPORATE RETAILER OF THE YEAR

Read

BMW i3 Service Inclusive

Read

BMW Approved Used Cars

Read

BMW Innovation.

Read

BMW partners with the Andretti Formula E team

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful team

Service

I always feel in safe hands and always very satisfied with the work. Last year I updated my BMW and Piers ,my salesman did everything he could to help me. I could have bought a cheaper car but I know I am always in safe and capable hands at BMW TWell

Service

Efficient, courteous, collected car on time and very helpful

Service

Staff were excellent and very helpful

Service

Recall work done in less time than initially scheduled

Service

from break down to finish services has been outstanding except for that mentioned below. Although the time off the road was unacceptable,

Service

Helpful Found the car I was looking for Quick Didn't over sell.

Service

.

Service

Fitting replacement tyre under Cooper tyre insurance scheme. No issues raised, completed in 1 hour approx and car returned cleaned and washed. Excellent

Service

Service was carried out but garage said they would check all tyre pressures and two days later the tyre pressure warning came on and all tyres were 30% below what they should have been.

Service

We were very pleased that the windscreen wash was fixed at no cost but a bit disappointed that the upgrade could not be done when we have booked an all day appointment to include this.

Service

The service I received from Steve Brand and Neil Jackson, was exceptional and above my expectations. As it was an emergency booking, I was expecting to be waiting the whole day but the service was professional, speedy and efficient.

Service

The enhancements were completed. Even when this took longer than expected, I was kept informed and the courtesy vehicle was rescheduled and collected my from my home.

Service

Very efficient and helpful staff and could not fault the standard of repair to bodywork carried out

Service

The car care and information were excellent.But..You phoned the night before to say my promised courtesy car would not be ready at 8am, but would be by 11am. I rearranged my day to get there at 11, but then had to wait till 11.20. VERY inconvenient

Service

Polite, efficient, calm process.

Service

It couldn't have been better

Service

The servicing was done satisfactorily as far as I can tell.BUT the cleaning of the vehicle which I understand is part of the service was most disappointing. I doubt whether it had been leathered and it had certainly not been hovered in the back.

Service

Service seems satisfactory. Our disappointment was that the car was returned having been very poorly washed. This is part of the service, and both the inside and the outside of the car with areas completely missed. This is not a service.

Service

After a rocky start......Very pleased with BMW assist and the speed the problem was sorted.

Service

Reception had the paperwork available, addressed me by name, verified details & quickly let me get on my way. The call confirming vehicle readiness was appreciated & the clean and vacuum was a very pleasant surprise. Easy, Effective, Efficient

Service

The car went in for an MOT under my instruction but my wife took the car in. When I saw the bill there were addtitional and in my view unecessary work carried out without my permission which my wife paid for thinking they were approved.

Service

£330 for what is effectively an oil change is extortionate.Plus we didn't even have the car valeted for that

Service

Finished when they said. Staff very welcoming.

Service

Unable to estimate beforehand time fitting two new rear tyres and terrible service over the phone

Service

Speedy and efficient service in friendly fashion

Service

Appointment given for first service for X5. Received on time, service performed on time.

Service

Compared to the local Audi dealer (I have an Audi as well) the customer service at Cooper Tunbridge Wells is dreadful. It's hard to get through on the phone...everyone seems clueless and they haven't been particularly polite or interested.

Service

This dealer uses a call centre to make bookings for repairs and service. It is very unhelpful and unfriendly and the operative to whom I spoke failed to understand and record correctly the fault that required repair.

Service

Staff polite and problem addressed immediately.

Service

Fast efficient service team and also Enterprise were very effective at supplying replacement BMW car within 2 hrs after breakdown.

Service

Would be complete but Coopers failed to offer to repair small windscreen chip despite the paperwork stating that I had declined this. I phoned them subsequently to talk about this but they have not returned my call.

Service

Problem on vehicle not rectified.

Service

Prompt, efficient and friendly service. Gave the car back clean!

Service

Great customer service from Lee

Service

I took my car in to fix a clunking sound. Parts were replaced but noise still there. I was quoted £580 for further work but when I went to book it it was quoted at £620! I had my other BMW serviced as well which was ok, but I am disappointed that my

Service

Courteous reception, kept appraised of progress with work and attentive hand-over.

Service

My car was collected and delivered back to me as promised and was cleaned both in and out very well.

Service

Quick service kept me informed and was true to time

Service

You came, picked up the car serviced it, MOT'd it and returned it after cleaning inside and out all at the times arranged.

Service

Despite having renewed my ConnectedDrive subscription I had to call the dealer myself to make an appointed for the service. The dealer changed my winter wheel set for the summer ones and send me away with a leaking tire that had two bulges in it.

Service

My service manager was efficient and informative and the at was ready at time stated.

Service

Car in for recall repairs. Contacted by dealer who was very helpful in arranging time and courtesy car. New courtesy car great fun and a chance to experience another BMW, without the high pressure salesman!

Service

Only reason I didn't say completely satisfied is because I was charged for the service when this is actually free under my service plan, I had to remind the team of that! Apart from that everything was brilliant.

Service

Steve is extremely helpful Inn the service department, kept informed and transport arranged to & from town.

Service

The service advisor, Steve Brand, handled everything well.

Service

Because I'm treated with total respect by Lee Washer

Service

Service required was dealt with quickly.

Service

Service dept always produce excellent work

Service

Professional, friendly, job performed to plan

Service

The fixed the problem quickly and did everything required in a pleasant manner

Service

All ready done this on the 9th April

Service

Car had issues i had to fight to get resolved

Service

Second to none customer service

Service

Car picked up after rear suspension repair with noisy rear end rattle. Car had to be returned for correction.

Service

Everything dealt with in a timely and friendly manner.

Service

Simply because every element of your customer service was good-humoured and flawless.

Service

I have had no working satnav since purchasing this car new having paid for the pro nav.This dealer has been unable to fix it with 2 attempts. Told me at 5pm on the day of collection I needed 2 tyres, and would have to return. Kwikfit can see no prob?

Service

All went well according to plan. Satisfied with the time to complete the service as I waited in the premises.

Service

Friendly and knowledgeable aftersales staff. Efficient and value for money.

Service

The service is how is should be. Courtesy, polite and professional

Service

The results achieved in re_setting gear ratiosto meet my driving style

Service

Had to wait for a part to come in and so car was in garage over weekend break, saying that at least they tried to repair on the Friday with very little notice from me

Service

My car has been back in 4 times for the same fault since being 6 weeks old. Most recently I have not had the car for 5 weeks and despite complaining to BMWFS and the dealership I have had no response.

Service

great staff that are very helpful

Service

My first service and as usual it was done in the time and all the staff were very helpful.

Service

Always top quality care, professional and thorough

Service

Easy to check-in the vehicle and friendly customer service.

Service

Everything done exactly as asked for and in time. Plus quick check over the vehicle done. Nice waiting area too

Service

Steve the service guy is just so thorough

Service

Service was done as requested and staff were polite and friendly

Service

Excellent service/repair and on-time.

Service

I've been using L&C/Coopers for almost 20 years. I like the personal service the 2 Steve's have given me over that period of time. Sadly Steve Booth has left but Steve Brand is excellent.

Service

Your T Wells service dept run by Paul Lacey is first class and has been in the 25 years I have been a BMW customer

Service

The experience was very good. I was informed of the work needed and I was called promptly as soon as my car was ready for collection.

Service

Excellent service.

Service

Very good service at customer service desk. They collected my car from my home and later that day returned it to me.

Service

Although the overall experience ran smoothly, I felt that the pick up and drop off service was not very professional. The drivers had not identification and wore nothing to suggest they were from BMW more were they able to converse.

Service

Would have liked to have a service package , smear marks on screens, controller etc

Service

The guys who collected the car and brought it back could hardly speak English. When the car came back there were two guys in the car. The speed notification had been turned off and the trip meter reset. I can't see why this would have been necessary.

Service

There was a problem with a tyre valve said to be rusted on this 15 month old car. I had to book a further visit to enable it to be replaced. Cooper then did the job and made no charge.

Service

Always receive friendly & efficient service when I visit Cooper TW

Service

The Service Department sorted out a minor warranty issue and washed the car which saved me a job.Hulya sorted out a Servicing Package for me.Excellent service from my point of view.

Service

..

Service

very good service. The technician also advised me that I didn't need some of the services that had been suggested. Only marked down one star as he advised me that i needed a service which I had already had 3 months ago, but none of the car's systems

Service

Largely fine. Vacuuming of boot liner would have been appreciated

Service

Accurate diagnosis of the problem, accurate costings, prompt repair at short notice and kept informed as needed.

Service

Excellent in every way, as usual!

Service

I was waiting and given a time 11.30 to 13.00 for an MOT. Just gone 13.00 I went to ask the status and was informed it had failed due to a fault on a tyre. Rather than tell me there was a problem the team cleaned the car. Rubbish service.

Service

Problem resolved.

Service

In always feel as though I am being ripped off at BMW. The prices do not reflect the work being done. My last 2 cars have been BMW's, my next car won't be.

Service

simply the fault has not been corrected and is now rebooked in

Service

The service is as I would expect that's why I return

Service

The staff are friendly and the car was taken in early to be serviced

Service

Quick friendly service from Paul Lacey

Service

Efficient and work completed before time. Service manager very helpful.

Service

I always feel looked after by Cooper Tunbridge wells

Service

The work was completed promptly to standard service personnel were helpful

Service

Customer Service Representative came across dismissive, didn't properly listen to me and didn't let me finish speaking before he did.Car was also handed back uncleaned even after being told it was ready and had been cleaned! Poor attention to detail

Service

The proposed service went as expected, and I was provided with a courtesy vehicle without delay. It appeared my vehicle had been valeted, before returning it to me.

Service

After location of faults, arranged for three things to be carried out on a particular day and time, as usually arranged with reception. Although 5 days given to obtain parts, only one was available and had to wait whilst that was refixed so that car

Service

I thought the service was brilliant - receiving the video showing you areas of concern a fab idea. The cleaning / valet was quite poor, the car was washed ok, but the inside was not hoovered, if it did it must have been for 5 seconds.

Service

Efficiently carried out - easy to deal with - salesman not pushy

Sales

Courteous, patient, professional and very supportive throughout the whole process. The staff make a customer feel valued! Great service!

Sales

Michael Williams was very helpful, patient, courteous and professional throughout.

Sales

Ian Dott, the salesman was very helpful and patient during the whole process which lasted several months

Sales

Have been a customer for 20 plus years and your sales and service department give a first class service

Sales

My wife and I visited Coopers in the hope of looking at a 2nd hand car - it had been sold but Piers Lowe was able to make an amazing offer on a new car of similar specification. We have had no regrets and have already enjoyed a holiday in France.

Sales

Incredibly efficient service. Helpful, knowledgeable and a pleasure to deal with from start to finish. Thankyou in particular to the Sales Manager, Phillip Lyon and his colleague, Piers for their help.

Sales

Done what was asked in the time frame expected

Sales

Steve Dunlop was extremely helpful

Sales

Excellent sales support from Graham Hall

Sales

Had a great experience with the majority of the staff, though we did feel the receptionist could have been more welcoming.

Sales

Everything went very smoothly, although the formal litres did seem to take a long time.

Sales

The team of Steve and James were adaptable as our plans for which model to buy kept changing and they identified the right car at the right purchase plan for us. Made us feel valued throughout the experience of buying the car and subsequently.

Sales

received the car which fits my requirements. Just waiting to be able to talk to Paul to fix a date for Gardex Treatment.

Sales

We had issues over a discount, This was resolved in the end.The car had a scratch on the paintwork, only visible at a certain angle.

Sales

Excellent sales assistant made the transition seamless.

Sales

Great individual service and patience shown, esp through the sales negotiation

Sales

Awesome care from start to finish

Sales

Everything needed was explained to me in a polite and competent manner

Sales

Michael Williams very helpful in locating car and from there followed everything up diligently and efficiently

Sales

Good people and very easy to deal with.

Sales

On entering the bmw show room the staff were plesent and warming .Refreshments were offered which was very welcome. The staff were oozing with enfusiasum for their product not just the sale.

Sales

Paul Cue was not only extremely knowledgeable but unpushy and understanding. He also did very well to help the purchasing arrangements. The delivery gentleman was very helpful despite my inability to absorb his fund of information.

Sales

Always kept informed on progress in a very pleasant and helpful way. and very impressed with the speed in which a suitable car was found.

Sales

Due to possibly unforeseen circumstances the car was delivered several hours late.

Sales

Professional friendly service, pleasant transaction!

Sales

Friendly, approachable and knowledgeable. Very impressed.

Sales

I was kept informed all through the process of buying the car and when it would be available for pick up. As I was buying a car in the UK but living in Belgium at the time, this provided a high level of confidence that everything would go to plan

Sales

Fantastic service from start to finish.Well communicated throughout, from test drive to pickup