very polite and helpful and kept me informed
I always feel welcome at Coopers & like to have a look at the bikes whilst the car is being serviced
Excellent service from everyone we spoke to
In the 2 years I have had my BMW , Iyou have had it 15 times and I have almost never had a satisfactory experience - my last service was no exception.
Helpful service from Cooper Tun Wells
Failure to advise about possible shortfall in tyre replacement warranty. Poor customer service
I still feel that there is something wrong
The total cost of the service was £919.96 with a minimum of parts. Although I was warned it would be expensive this was still an enormous shock.
Still waiting service log
Fast and job well done
Very friendly and efficient staff
Everything was fine though it would have been nice if the car was cleaned before it was returned to me as it was covered in greasy fingerprints
Great service & comms
Because the car was booked in for a change to winter tyres ( 3 weeks before ) . At check in I was told that there was also a recall which I had not been informed about at the time of booking but was known about and I would have to bring the car back
Everything was well explained and clear treatment was given to avoid problem recurring. Prompt and thorough help given.
Always very attentive and excellent customer service
The dealer did not address my concerns at all!
Courtesy throughout, prompt and efficient service and carried out everything requested
It was great to do it by appointment, but ....It took almost one hour longer than planned.I still have no paperwork,despite the promise to post it onto me.The boot area was not cleaned at all.
Work completed efficiently and car was spotless when we picked it up
Car was not cleaned.No feedback given about the inspection I booked in.Nothing is checked according to my dashcam images
The service and checking my car was as expected
The work was perfect, the staff were nice and helpful, but they failed to call me as soon as the car was ready for collection, so 4/5
Car was recalled for child seat fixing modification. I don't need but was told should be done for resale value.Car took 2 full days and they lent me an I car. Car not cleaned on collection and box of tissues missing from back seat.
I receive a consistently high quality service at BMW Tunbridge Wells. They are always happy to help, it's one if the reasons I have stayed with BMW!
Work was done to a very high standard as usual.Unfortunately, there was not time to complete the two enhancements this time, so I will have to arrange to take the car in another time.
Attentive, knowledgeable and helpful staff
Looked like car had been cleaned in the dark.
Some basic checks not done. Washer fluid not topped up. Have to go back for some steering software upgrade that they knew was needed when I booked the car in
The service was very good. Only 4.6 is that a car was not know to be a available. Did not have to wait long, but the car provided was a large MPV 2 series grand active... I'm not a dad... I'm happily single,... and also the car was front wheel drive
Very good service in all aspects which included your staff and communication. Thank you.
All staff are very professional and very helpful.
no service report; impossible to talk to the service department; reception ineffective; telephone system ****
There is still one issue outstanding & I am waiting on a call.
My car was not cleaned properly on the out outside ,streaks of water on the doors windscreen dirty the wipers had been used prior to me collecting car leaving dirt attached the edge of windscreen
The experience was excellent from start to finish.
Incorrect information given and a great deal of time need to put it right. the costs of parts seemed to have been randomly plucked out of the air so see how much profit they could generate form the work.
Great staff you have over there
Great service and value for money on this occasion
I find it difficult to believe that the tyres on a new car need inflating every 6/8Weeks. This is particularly so when our annual mileage is circa 3000 yesThree thousand.
Loan car - filthy with only 5 miles of fuel on gauge was running on empty to get to nearest petrol station ! Very StressfullWhen collecting my car which was a day early than expected - was told had been cleaned - was not ! Totally unacceptable
This is the third time I've been over to the show room to resolve the same problem. It takes me 1hr 30mins and sometimes more to get to Tunbridge Wells from my house, which as you can appreciate, eats into to my working day.
Excellent staff at service reception
Car had engine management light on as we drive away Airflow meter was unplugged and induction hose clip was undone
Service centre had wrong tyre delivered and did not check prior to my appointment. I spent a morning waiting only to be told that they did not have run flat tyre. A new appointment was made 2 days later for fitting correct tyre. Another wasted day!
BMW Tonbridge Wells swapped Summer wheels/tyres for Winter ones stored with BMW. Tyre Pressue Monitor was reset by garage but not tested. As it turns out the Tyre Pressure Monitor that was functioning perfectly before wheel swap now isn't working.
have been a customer for 25years plus and your service dept has always and still does give outstanding service
The job was carried out efficiently and in good time.
From the initial enquiry to job completion staff were very professional
The staff were polite and professional. However, despite booking in my car for a winter wheel change and service three weeks earlier, no one informed me of the vehicle recall for attention to the child seat fixings. The work took three days!!
The fault was found with the handbrake quickly and fixed, they dropped me into town while I was waiting for the work to be down, only problem is they couldn't find the rattle coming from the engine bay and yet I can still hear it a lot
Always dealt with in a professional, friendly and respectful manner. Steve has been looking after us for over 5 years and remembers even the smallest details about us... he makes the service personal and always goes the extra mile. Brilliant!
On this occasion the service took over 3 hours instead of the 90 minutes that was originally promised.
Efficient and courteous service
The car was collected and returned with excessive mileage I've around 20 miles for a 4 mile journey. The service rang to say a tire was damaged that wasn't damaged when it left me. The tire was replaced by dealer. no washer fluid was added.
Everything well done except a small point that the clock had not been reset giving me a warning triangle on the dashboard which I saw whilst driving and distracted me somewhat until I noticed that the clock had four dashes instead of the time.
No problems encountered at all
Excellent service, friendly staff. Very accommodating
Overall the service was very good and what I have learnt to expect from Coopers Tunbridge Wells. Unfortunately once again the car wash my vehicle received was disappointing and not satisfactory, this seams to be a common theme!
For what was a very minor service it took rather a long time. Had it taken a bit less time I would have preferred to wait rather than take a courtesy car. There was also a 15 minute wait for the courtesy car to be ready. One asks why?
Would have been completely satisfied if the headlight setting had been returned to as it was set prior to service. Did not find out until driving at night a few days later, wondering why lights were not as bright as usual!
All the work was carried out quickly and I was kept informed at every stage.
They immediately brought my service forward due to worn brakes
Work completed on time, excellent staff
There was confusion about the pickup / rental car options I could be offered prior to the service.
Everything was fine. Professional courteous service as expected but very disappointed with the valet.
The car came back having had the planned work carried out. It was mostly washed but patches of dirt showing and needed to be cleaned again. Most annoyingly the 'service due' sign had not been reset so will require another trip to Tonbridge.
You changed the car over to winter tyres. Yet again the wheels were returned unwashed/unhosed off. I asked for a body work quote whihc i do not have.
personal service, work completed in allocated time to my full satisfacion
Cars completed on time and it even cost less than original estimate
Efficient, clean, tidy, inspires confidence.Only downside is that, since the service, turning on the heated rear window turns off the radio (but only if tuned to radio 4) !!!
Done in a timely fashion including the replacement of tail gate part under warranty.
No hassles, even when they needed to keep the car, a similar replacement was provided.
No fuss. Efficient and effective service.
I was offered a service appointment at very short notice by a very helpful service desk adviser. The service was carried out in less than the allocated time. All works were completed including a quick bath.
Surprised not to find "sensors" at front as standard - having got them at rear - as was my experience in my previous model
Efforts made to find demo models. Reasonable price negotiated in good humour. Alex kept me informed throughout waiting time, and was excellent throughout..
It was handled efficiently and comprehensively. The "Product Genius" was most helpful in clarifying various aspects of the car. I was kept fully informed of the progress of my car from factory to dealership.
Tom was great to work with and very attentive. Always answered questions when we had them and called us back right away. It is also of note that he genuinely cared about each and every detail and treated us like good friends or family.
Very polite and a great service.
I would like to personally thank a Philippe Young (from Park Lane Motorrad) and James Mitchell for their engagement as if it had not been for these two salesman who care passionately about the BMW brand I would have bought from another marque.
A very professional, friendly service from the lovely Tom at Coopers, Tunbridge Wells.
Graham Hall your super salesman was extremely helpful with the purchase of the car, he was very patient explaining the technicalities of how it works, and was very sympathetic to our needs, we had great confidence in him .
Friendly and quietly efficient.
Patrick Shine and James Jordan were both most helpful and considerate during the time we were considering whether to purchase a BMW. The delivery of the vehicle went smoothly and since then Alex has explained in detail the computer system.
I have previously purchased an M3 from BMW Maidstone. Not a good experience whatsoever from start to finish, however, Coopers were simply fantastic in every respect. They have customer service just right. Painless exercise. Will keep my business.
Unable to fault. Proffesional service.
Pleasure doing business with the team, I was always a kept informed.
From day 1 there was no pressured selling from Patrick and there was genuine interest in me as a customer. When my car was delayed a courtesy vehicle was arranged within short timescales