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ABOUT US COOPER TUNBRIDGE WELLS.

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BMW xDrive

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BMW APPROVED USED CARS.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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THE BMW BECOME ELECTRIC EVENT.

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Meet the team

Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was extensively road tested after the repair - which was good. However, it was then returned to me with a mis-set MOT service indicator and I had to return to Coopers to have it reset. Other comments are given below since you limit space.

Service

Good customer service - staff are polite & knowledgeableShowroom & waiting area clean tidy and well-presented

Service

clear comms as to what would be done and when. service guys polite and smart.

Service

complete satisfaction with service and all my questions answere.d

Service

Pleasant and professional staff, who rarely disappoint

Service

the car has not been fixed after several visits

Service

Efficient and truthful MOT unlike Cooper BMW Croydon who lied to me last year and told me my tyres had failed when they had not. I am surprised no one has followed up on this as I have told everyone who has contacted me from BMW.

Service

Too expensive. Also, location inconvenient compared to previous Sevenoaks location - journey tedious.

Service

Helpful service and helpful staff

Service

You serviced and MOT'd the car, when we collected the car everything appeared to be fine, the following day we noticed the car started to smell of burning. We rang the garage but because it was late on a Saturday you couldnt help.

Service

Mike Lee and the team did an outstanding job

Service

My new car only 3 weeks hold had water in one of the light clusters! This is now fixed.

Service

Warm welcome by staff. Work done quickly and efficiently.

Service

Miss information and work took a lot longer than quoted for what appeared no good reason.

Service

Good service, but bit of a wait for MOT. Due, apparently to only one MOT bay being available.

Service

All went well

Service

Cooper Tunbridge Wells always give me the service I look for when my car needs attention.

Service

V good service but just to change wheels and store winter tyres I think it's become a little expensive at £78 when it used to be £50

Service

Your people there are amazing

Service

Car picked up and delivered back on time. No problems reported.

Service

Great customer experience from making the appt through to service levels on the day. Very friendly ambience due to staff's efforts.

Service

Next service advice was not correctly set. I had the same problem last year

Service

Did not re set tyre pressure monitors and car cleaning standard poor

Service

From start to finish the service I received was first class from booking through to picking up a sparklingly clean car

Service

The staff were friendly, informative and efficient.

Service

excellent servive

Service

An inspection at the time of leaving the car could have solved the problem

Service

Booking, reception and personal treatment while at Cooper Tunbridge Wells and particularly Steve Brand was excellent

Service

vehicle problem sorted immediately

Service

The Service was carried out promptly, efficiently and within the quoted timescale. Staff were helpful and courteous.

Service

Kept up to date and advice was good

Service

The service time was as advised, Received an explanation of what was carried out and then what will be needed to be done in the next service.

Service

We alway receive good service and your engineers are very courteous

Service

Team very welcoming and kept me regularly updated

Service

Helpful staff always

Service

It was very efficient

Service

All I needed was and MOT and this was carried out well at time arranged

Service

A friendly experience, courtesy car made available for the day and all items resolved.

Service

Prompt, easy to use, helpful staff - able to book me in soon after my request, nice area to sit and wait in, staff informative.

Service

The service team is excellent and make me feel they have my best interest at heart.

Service

I still have a small problem with my service indicator

Service

I was completely satisfied when I booked the car in, dropped off, had a courtesy car, was updated throughout the day. I filled in the questionnaire and gave 5 stars. I nearly took them ALL back with how long I had to wait for the keys!

Service

Job done on time, and service staff were helpful & friendly.Alan Goreham

Service

Had to pay for a rental car as courtesy car must be booked way in advance. Problem with my car was not fixed (service team did not hear squeaky brakes, but they are still squeaking intermittently ).

Service

Great service from staff

Service

Friendly service, I was kept informed, the coffee was good and I had a chance to enquire about upgrading to a new car.

Service

This was a very professional and satisfying experience.

Service

the services was carried out and completed in the time slot agreed

Service

The booked in work was completed earlier than ,Work completed was explained. My fault, I did not check if service programme had been programmed for my next service. I didn't, it has not ,therefore another visit to Tunbridge Wells is needed.!!

Service

Booking was easy, the service was trouble-free, and the staff was smiling and friendly.

Service

Booking the car in was easy over the telephone and upon arrival Steve provided excellent service throughout. The car was quickly fixed and I was kept up to date on progress etc.

Service

Time delays - it took almost 2 hours to effectively change 2 tyres

Service

Warranty repairs fixed but necessitated three visits to do this.

Service

It was easy to book, but the mot took longer than indicated and when I did get the car back it had not been cleaned - 3rd row of seats and boot had not been vacuumed

Service

They did everything a little better than I was expecting

Service

great service from the team

Service

Excellent

Service

sales person excellent as with other members of Staff. Telephone at Receptionneeds to improve..

Service

The service is consistently good.

Service

Prompt courteous and accurate service

Service

Customer service is excellent.

Service

Because the whole experience from booking, delivery and pick up is a smooth experience.

Service

Ongoing issues not resolved.

Service

After hitting a pothole causing damage to the wheel, Cooper BMW very kindly road tested the car FOC to ensure that no other damage had been sustained.

Service

Great sales service and we were very well treated by Tom Smith.

Service

I was told it would take 1 and 1/2 hours, so I booked in to wait. It in fact took 3 hours to complete.

Service

Everything ran smoothly and Steve (the service advisor) was very helpful

Service

The Customer Service was faultless

Service

Completed on time and car returned clean

Service

Everything was to my complete satisfaction

Service

friedly service, professional, well organised. Service completed on time.

Service

Always very happy

Service

I had a health check on my car and one of the tyres required replacing. I was told this woukd cost £300. I found that I could have my tyre replaced 200 yards down the road from the Tunbridge Wells BMW centre for £198 for the exact same tyre.

Service

While you wait service & MOT pleasant surrounding first class staff.

Service

Tunbridge Wells always give good service

Service

Car was collected and delivered promptly The service / MOT was fine but I had been told the car would be externally cleaned and I am not sure whether this was done

Service

Hire car arrived almost an hour late forcing me to cancel my first two patients of the day.

Service

Though I received my car washed and vac'ed I noticed that my leather seats (beige leather) had dirt marks on them. Indicating that someone was seated in them with dirty items.

Service

Always reliable and efficient service.

Service

Professionally dealt; communication was good and was done on time while waiting.

Service

From initial enquiry to delivery there was all the information required and very good contact while awaiting delivery of vehicle. Very patient when I changed my mind on various details.

Sales

Would have been completely satisfied if the sat nav had been working

Sales

Excellent staff who provided a first class service

Sales

Good sales service. The only negative was a delay of a month in delivery.

Sales

Welcoming reception staff, quickly attended to and place for the children to sit down.

Sales

Sales Lady very nice accommodating great service

Sales

Always kept informed. I got the car I wanted (even if it wasn't the original one I put the deposit down on!)

Sales

A minor point but prior to placing order I needed to know the exact blue colour of the car and it was only when I spoke again to the showroom several days later I was advised to google the colour and this solved the matter.

Sales

Long wait time. More time needed to explain car details !

Sales

Everything tight and professional, even reasonably priced insurance from Allianz.

Sales

Salesman Kurt Edir was extremely knowledgable and helpful, thus making it easier to find the right cars to meet our needsLarge range of cars to look at and try

Sales

Michael Williams was supportive and genuinely helpful throughout the process

Sales

The sales experience was fine and very simple however what was very disappointing was our brand new car was given to us and teh entire engine bay was completely caked in thick mud/sedament. And after going back it was cleaned but not entirely removed

Sales

I was very satisfied with all aspects of the purchase. The Sales representative Thomas Smith of Coopers, Tunbridge Wells was very professional and handled the introduction and sale particularly well.

Sales

Great service

Sales

Very good in all Departments.

Sales

The care and attention to detail and the support we received throughout the buying process

Sales

Great service Michael was very helpful and was always able to answer any questions or queries. He also kept me informed with my cars progress and ensured I could collect it on the day I wanted too.

Sales

Kurt the sales guy was very good at communicating and he looked after me every step of the journey

Sales

Having been to VW and Audio in Tunbridge Wells and be pretty much ignored, we popped into BMW. The sales person, James Mitchell was a tonic. Professional, respectful and knowledgeable. In addition, BMW bent over backwards to help us.

Sales

Extremely satisfied with my experience from enquiry to handover. The Sales person I dealt with Patrick Shine, was able to offer me a physical car that almost exactly matched my ideal. At all times he made me feel as if my business was his priority.

Sales

On the whole really good service. Why it isn't 5 stars is down to a couple of issues. The main one being one set of transportation blocks on the suspension was left on and wasn't picked up by anyone. So had to return the car to be removed.

Sales

Graham Hall the salesman that helped us from our initial visit to the showroom was courteous, kind, knowledgable. His customer service skills were excellent. He was attentive yet not too over bearing. Couldn't praise him high enough.

Sales

From the start of visiting the showroom to picking the new car up was a delight.

Sales

great knowledgable professional sevice from start to finish

Sales

Good service from James Mitchell. He listens to the customer then delivers on his word.

Sales

Everything went very smoothly. Tom Smith listened, responded and worked with us to spec our car. I cant give 5* because that implies no room for improvement.

Sales

Good experience with knowledgeable salesperson

Sales

I have been looked after by Michael Williams in buying a new X5. He has been highly professional, patient and helpful before, during and after my purchase. This has a seriousluy positive impact in me now thinking both my cars should be BMWs