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Almost completely, when my Card didn't work and the bill was for £1600. payment over the phone from my wife as the bill was over £1000 could not be accepted, which I thought was a bit strange as my family have been customers since Coopers opened.
Every thing made easy
My car was serviced in good time whilst I waited,However I noted there that were grubby dirt marks on my seat leathers and facia when it was returned to me :o(
The service and MOT took a much shorter amount of time than expected.
Booked in a 1.5 hour diagnostic survey to see why rear parking sensors not working (also 2 hours travelling time). Was told not all diagnosis complete and would need a further 1.5 hour appointment (and cost!). Told if found out would need another app
too far from Sevenoaks
Arrangements easy to make and kept to. Kept informed of service progress. Very satisfied
Everything went very smoothly including an automatic car
Staff are efficient and friendly.
I wanted to say completely satisfied but could not. MOT and end of warranty check was done 30th August. A part to be fitted on 30th was not ordered . I had to make another appointment for 5th September for it to be fitted
Car collected and delivered so no fussFilm of inspection helpfulFriendly adviceNo big sell
No complaints except when I tried to open the boot the morning after the service I found that it could not be opened. Lowering the back seat I found the boot light on. After disconnecting this and driving for an hour I was again able to open the boot
Tailgate rattle not rectified so car requires another serviceWhilst not major it is an annoying problem.
My car passed its MOT and the time taken was exactly as I had been told
They serviced my car for less than they quoted. The staff were friendly and polite. The job was done on time and the car was valeted ready for collection.A good quality job!
Efficient service from start to finish.
My experience of tunbridge wells was good however BMW UK have said they will not do anything further to rectify an issue with me car, it is a known issue. Disgraceful - my 9th, and last BMW
Very friendly and helpful
Excellent communication from Steve Brand
Excellent service, made to feel valued
Really good service from Steve.Unhappy that It took 4 days to get a part from Germany. I was told that a courtesy car was not possible.
Excellent service, but car looked like it was hurriedly jet washed off but not cleaned.
The service team and in particular Chris was very responsive and kept me informed of issues and gave advice through the day which made it easy. Also the times advised for pick up etc were spot on.
I asked that, among the matters to be checked, the windscreen washer bottle, which was empty, could be filled for me. I was assured that it would be checked. It came back empty. But for this, I would have rated this section with 5 stars.
Polite, efficient. Staff explained what had been done. Service completed within 90 mins, as promised.
Outstanding service and customer experience
Great staff and customer care.
Excellent friendly customer focussed service.
Great experience form start to finish. Proactively contacted at the outset and handled professionally and with courtesy throughout.
Repairs to our car were carried out perfectly and it now looks like new again. The only glich was the courtesy car company asking for their car back before we were informed our car had been finished and was ready for collection.
Helpful and friendly staff
Having bought my vehicle only some month and a bit ago I have already had problems with the vehicle and although some only being minor, have been a real inconvenience for me. I have had two courtesy cars from you both of which had no fuel/electric
Perfect service + collection & return delivery of our car.
Very well looked after by service agent
I waited whist the service was carried out. Timings were slow and even when 'ready' it took me a further 20 minutes to get my car back - all in an hour later than advised.
Only for an MOT cert, but done whilst I shopped locally, then came back, had a coffee and picked up the car.
Service has always been 1st class, right from the initial contact, updates during the service and completion.
Fantastic service from the team. Quick, responsive, made sure the issues with the car were addressed with minimum impact to me.
All down to one man - paul lacey. my wife and I wont deal with anybody else. he is detailed, polite, efficient and a man of his word.
I was met with curtesy and effocoency.
I had the usual efficient and courteous attention. My car was ready on time and had been cleaned both inside and out.
I'm always treated with respect and Lee Washer greats me by name showing his great attitude toward customer service.
Did what I asked
Steve Brand always happy to help.
Vehicle check did not show complete deterioration of brake discs and pads which were dangerously thin and marked. I had mentioned a "scraping noise" before the check. Independently resolved and was told this was potentially a very dangerous situation
The quality and friendliness of the service team is excellent as it has been over many years.
Great service as I booked a time and date in error which was speedily changed ! Work completed on time and with a smile - well done !
Efficient checking in of car, dealing with issues, keeping me informed
From the moment of bringing my car in for service, taking the loan car and returning it I was extremely well looked after. I was kept informed, service was finished on time and everything I asked to be done was completed.
The service and parts team are always incredibly helpful, on this occasion I would also like to pass thanks to Alan the technician who resolved a license issue with my upgraded sat nav software.
Brilliant service and Steve brand is an excellent service manager !! Dealt me my car and resolved the problems with my bmw
Car was initially returned with rear parcel cover and strengthening bar missing. Also a number of nuts and screws were in the rear passenger footwell.
Recd on time--ready on time
I was able to leave the car the day before the service and pick it up after closing from the secure area
The staff were very helpful and the service was completed in the timeframe quoted.
I felt I was dealing with professional people, and entirely happy with the result.
The vehicle was collected as advised, work all done to time and vehicle returned
The vehicle was recovered because of a puncture and Coopers did not have appropriate tyres in stock. I was told it would be ready for collection on Monday.When I arrived on the Monday, no one appeared to know where the vehicle was.
Service is normally 5 star. This time the car came back with a false error message - I'd had a new tyre fitted and was warned that is was under-inflated, it wasn't - which eventually disappeared after a few days.
Whilst the experience with the service personal met my expectations, the lack of a courtesy car given I booked the service three weeks in advance of the date and yet a BMW main dealer is unable to provide this service and offers a hire car at £25.
MY CAR WENT IN TO HAVE A KNOCKING SOUND INVESTIGATED. WHILE BEING TESTED IT WAS INVOLVED IN A COLLISION AND REQUIRED A NEW FRONT BUMPER. I WAS WITHOUT THE CAR FOR NEARLY 4 WEEKS AND WHEN I COLLECTED THE CAR ONE OF THE HEADLIGHTS WAS NOT WORKING
because it's what I feel...
Everything as expected
Neil put my mind at ease that he was impartial and that he felt that the water ingress repair would be successful.
Polite, efficient service, to order and to time.
Staff helpful and didn't feel pressurised into buying things we didn't want
They were very helpful and worked hard to find the right car for me. They did not want me to compromise. Best service I ever had.
The reception and service from Coopers T/W and in particular Tom Smith was first class
Good sales team - very informative
The salesman at the dealership made us feel relaxed and guided us through choosing our new car not only options etc but also which finance suited our budget .at all times no pressure was put upon us to make a sale.TOM smith was our salesman.
There was about a month where I wasn't kept updated on my order which was frustrating but this was rectified once pointed out, the sales staff were always polite and always willing to help.
The Sales Consultant at Cooper TW, Mr James Mitchell was extremely helpful and guided me through the technical details of the Series 2 Active Tourer and on the day of handover the vehicle was presented in a particular way to make me feel special.
Every member of the team I dealt with really went out of their way to make it a positive experience.
Graham Hall patiently and clearly answered all my technical and financial questions with the absolute minimum of fuss. From first test drive to collection it was a pleasure doing business with Cooper Tunbridge Wells BMW.
Every aspect of the transaction went very smoothly and courteously.
Tom Smith made the transition smooth.
Because service and advice was very good.
The only problem was that the carpet under the mat in the driver's footwell had dirty boot marks. This should have been noticed and cleaned when the original mats were fitted. It was cleaned after I complained.
The whole experience was very friendly. The salesman new exactly the right questions to ask and gave good honest advice to help make our choices. The car handover was extremely thorough.