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The fault was found with the handbrake quickly and fixed, they dropped me into town while I was waiting for the work to be down, only problem is they couldn't find the rattle coming from the engine bay and yet I can still hear it a lot
Always dealt with in a professional, friendly and respectful manner. Steve has been looking after us for over 5 years and remembers even the smallest details about us... he makes the service personal and always goes the extra mile. Brilliant!
On this occasion the service took over 3 hours instead of the 90 minutes that was originally promised.
Efficient and courteous service
The car was collected and returned with excessive mileage I've around 20 miles for a 4 mile journey. The service rang to say a tire was damaged that wasn't damaged when it left me. The tire was replaced by dealer. no washer fluid was added.
Everything well done except a small point that the clock had not been reset giving me a warning triangle on the dashboard which I saw whilst driving and distracted me somewhat until I noticed that the clock had four dashes instead of the time.
No problems encountered at all
Excellent service, friendly staff. Very accommodating
Took along time to diagnose fault problem. Had to chase service on many occasions to obtain progress / update. When problem wasn't fixed had a real struggle to get the car book in straight away.
Overall the service was very good and what I have learnt to expect from Coopers Tunbridge Wells. Unfortunately once again the car wash my vehicle received was disappointing and not satisfactory, this seams to be a common theme!
For what was a very minor service it took rather a long time. Had it taken a bit less time I would have preferred to wait rather than take a courtesy car. There was also a 15 minute wait for the courtesy car to be ready. One asks why?
Would have been completely satisfied if the headlight setting had been returned to as it was set prior to service. Did not find out until driving at night a few days later, wondering why lights were not as bright as usual!
All the work was carried out quickly and I was kept informed at every stage.
They immediately brought my service forward due to worn brakes
Work completed on time, excellent staff
The welcome on arrival was rather off hand and I was not told what we going on or how long I would be waiting. I felt a bit of a nuisance.
There was confusion about the pickup / rental car options I could be offered prior to the service.
Everything was fine. Professional courteous service as expected but very disappointed with the valet.
The car came back having had the planned work carried out. It was mostly washed but patches of dirt showing and needed to be cleaned again. Most annoyingly the 'service due' sign had not been reset so will require another trip to Tonbridge.
You changed the car over to winter tyres. Yet again the wheels were returned unwashed/unhosed off. I asked for a body work quote whihc i do not have.
personal service, work completed in allocated time to my full satisfacion
Cars completed on time and it even cost less than original estimate
Efficient, clean, tidy, inspires confidence.Only downside is that, since the service, turning on the heated rear window turns off the radio (but only if tuned to radio 4) !!!
No hassles, even when they needed to keep the car, a similar replacement was provided.
Done in a timely fashion including the replacement of tail gate part under warranty.
No fuss. Efficient and effective service.
I was offered a service appointment at very short notice by a very helpful service desk adviser. The service was carried out in less than the allocated time. All works were completed including a quick bath.
Steve Brand has as ever been very accommodating in sorting out my car in a timely fashion - great personal customer service
Excellent service, staff on desk worked as fast as possible at book in and at collection. Was given a brand new 2 series convertible courtesy car which won brownie points with my wife, and my son loved too
I had an excellent technical discussion with an engineer about the adaptive cruise function of my 335d.
Arranged pick up of my vehicle. Kept me informed of progress
Quick, efficient. Good customer service
The team were friendly and explained everything clearly / quickly.
Problem - squeaky sun roof - is not resolved following the visit.The staff were excellent however.
Everything went according to plan.
Always excellant at coopers where I purchased the car
The service experience was faultless in all respects. The Coopers staff at Tunbridge Wells are to be congratulated on their friendliness and manifest determination to please.
After a phone call telling me it was fixed, the car was handed back to me with the engine fault light still glowing on the dashboard. Why would someone drive the car round to the front of the building in that state and hand it over to me?!
A fault with the hydraulic braking system which needed a parts to come via Germany, meant a wait of nearly 2 weeks. There was no quibble about a replacement car which was a load off my mind.
I did not have a invoice for the work done, could not find a service book, when I telephoned the engineer told me I would have to buy one £15.I waited for the service manager to return from hols he said it was all in the cars computer.
Very efficient - quick & helpful
It was brilliant that BMW came to pick up and drop off my car for its service as it made it so much easier organising a service around my job. Also really great that it was cleaned and had an MOT at the same time. Thanks so much!
On one of the days I had to pick my car up, they was not sure where they had parked it.
Fast and efficient
Quick and efficient service.
always great service
QUICK RESPONSE TO THE CARS PROBLEM
Great service and advise
Very easy to book in, lifts to work all arranged without any problems. all very easy to deal with.
All done well in time indicated
All problems resolved efficiently and courteously
Sorted issues and explained work undertaken.
Service as good as always. However cleaning of the car, and wheels is still below standards that I expect.
Car was not cleaned particularly well, horn was not in stock for repair, address was wrong for pick up and lost my iPod connector.
My service was a while you wait and it would have been nice to have area dedicated for people who needed to work, away from the service receptionmy biggest issue was the cost of the service, was only an oil change, but came to more than £300
Very friendly helpful staff at the dealership
Polite, friendly and efficient.
Easy to book in and deal with the day.
Waiting appt but service not commenced at least 45 mins after time booked
Almost completely, when my Card didn't work and the bill was for £1600. payment over the phone from my wife as the bill was over £1000 could not be accepted, which I thought was a bit strange as my family have been customers since Coopers opened.
The service and MOT took a much shorter amount of time than expected.
My car was serviced in good time whilst I waited,However I noted there that were grubby dirt marks on my seat leathers and facia when it was returned to me :o(
Every thing made easy
too far from Sevenoaks
Arrangements easy to make and kept to. Kept informed of service progress. Very satisfied
From day 1 there was no pressured selling from Patrick and there was genuine interest in me as a customer. When my car was delayed a courtesy vehicle was arranged within short timescales
Pleasure doing business with the team, I was always a kept informed.
Salesman, Ian was excellent. Delivery turnaround for a Factory order was amazingly quick - well done. We would prefer to have a Relationship Manager approach to the overall transaction. Not enough space to give full answer.
Delivery was delayed particularly once vehicle reached UK port.
My requirements changed quite quickly and the team were very responsive to finding the new car solution to my predicament.
Knowledge of salesman and finance contact,, and brilliant product!
Very efficient and helpful as one has come to expect.
Firstly the environment is modern, friendly and welcoming.Secondly, Ian Dott who dealt with my transaction was highly efficient andsatisfied me that he had my interests at heart.Thirdly, the service provided by Julie Murr and then Alex Ferguson VG
The proccess was painless and efficiently dealt with.
VERY HELPFULL SALES STAFF AND EASY TO DEAL WITH.
Very good service around delivery of the new car
We discussed our plans for an upgrade with Graham Hall at your showroom in Tunbridge wells, he was very inviting and answered all our questions. He made the whole process smooth and followed up after the purchase to ensure we was happy.
we handled all through
I was met by Graham the salesman who had organised all the paperwork and then by James the finance person and the whole process was smooth. Only delay was because DVLA computer was not operational so the vehicle could not be taxed.
I received excellent advice and service
I was able to talk about my requirements in a friendly, unrushed and professional way. I was able to try different models within the show room and outside.The salesman was very knowledgeable and nothing was too much trouble
To prove the point: I live in Chelmsford but saw the vehicle in Coopers Tunbridge Wells. The experience and particularly the sales person (James Mitchell) was outstanding and therefore I returned to Coopers in Tunbridge Wells to buy the car.
Staff helpful and didn't feel pressurised into buying things we didn't want
The reception and service from Coopers T/W and in particular Tom Smith was first class
They were very helpful and worked hard to find the right car for me. They did not want me to compromise. Best service I ever had.