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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Antony Southern

Accountant
  • Years in the company

Gary Wise

Parts Manager
  • Years in the company

Phillip Lyon

New Car Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I'd have liked another day of hire car because I work 20 miles away and it was inconvenient to swop cars before work instead of on my day off, the next day.

Service

Everything was as it should have been.

Service

Same as above

Service

See comments above.

Service

Work completed on time, was fully informed with the progress of the work. Car was cleaned, very professional.

Service

The service could not have been more efficient

Service

Car was returned clean and tidy in the timeframe requested

Service

Admijistravely good and very satisfactory warranty check and MOT

Service

I asked 3 times to be quoted for new, plastic front seat backs. Still waiting.

Service

The booking process was easy, there was an email reminder and in store service was excellent

Service

Advising unnecessary work to brakes

Service

The service was fine no problems but except when coming to pay the bill they did not check that the car had a service pack and initially tried to charge for the service - they should check first.

Service

Would have been higher score but for indifferent attitude on some previous calls to the centre (initial reception). And calls not always returned when stated (sales)

Service

The repairs were completed quickly and the car returned looking like new!

Service

Quick and effiecient

Service

Job was done well and quickly

Service

Silly question!!

Service

Very good service.

Service

Everything done as requested. Staff always friendly and polite. A courtesy lift was given to me up to Tunbridge Wells where I caught a bus home. A very smartly dressed gentleman brought my car back to my home address as arranged.

Service

An excellent service overall.

Service

Polite. Clear and concise explanations.

Service

Very helpful staff

Service

Work done on time. Given an excellent courtesy car for the day.

Service

excellent service by the reception staff as usual

Service

The work was done quickly for the anticipated cost and the car was cleaned inside and out.

Service

Ive always had my cars serviced here, never had anything but great service.

Service

The agent, Paul Lacey, was extremely helpful. It was unfortunate that the technicians in Germany were slow in respinding to technical questions about our particular model's recall work, where the part supplied did not fit the car ( twice).

Service

When I booked the service I asked if I could have a loan car unlike other dealers there was no problem. When I arrived I was offered a convertible Z4 - what a treat on such a hot day!

Service

See above

Service

The services from the staff, before and after, the appointment was first class and when we had a problem the day after, it was dealt with efficiently and quickly

Service

Easy to book in, taken and collected from station, clean car to drive away in

Service

Polite staff. Seen promptly on arrival.Car service in time as specified.

Service

No issues

Service

All necessary work was completed on time.

Service

Same answer as above

Service

Basic routine service, all delivered on time and the car was ready on time for me to collect. Very convenient chauffeur service to/from the railway.

Service

All excellent as usual

Service

I find the team extremely helpful and thorough.

Service

Only complaint I have is with the valet service. I drove the car away and my clutch pedal was fouling the floor mat as it hadn't been put back properly, I had to pull over and put it right. Also it wasn't as clean as previous valets I've had.

Service

Same as above. The shuttle service is a great touch and solved our dilemma of being out of town with many hours to kill. It ended up being a pleasurable day, except for the cost of the service of course!

Service

Friendly staff

Service

Car was returned, cleaned, serviced and on time. Attention to detail noting tread depth to be monitored

Service

Very helpfull staff

Service

Not quite perfect.

Service

I've covered this in item 1.

Service

As above and an excellent response to a difficult situation

Service

See above - polite efficiency from all the team.

Service

Lack of speedy response on telephone

Service

See above issues experienced. But if it had gone to plan it would have been good.

Service

I had to return to the garage after the service as the computer had not been reset. Irritating but not too worrying.

Service

Efficient polite and made the event quick and easy

Service

Fast, efficient service

Service

Job well executed. Loan car made available.

Service

Consistent high quality service

Service

Good

Service

I have been using Cooper BMW and its predecessor for many years (almost 20)and I enjoy dealing with the same familiar faces. Steve Brand is particularly good and helpful.

Service

Very satisfied. I would have given 5 stars if they had the part my car requires in stock.

Service

Excellent service from lee at Cooper, Tunbridge Wells (see earlier comments).

Service

After a bit of a dodgy start it all went very well. Staff were very pleasant and helpful and kept me informed of everything.

Service

I think the charge for the engine oil is excessive Almost £100 for 5 litres is over priced

Service

Service from the staff at the service department was very friendly and professional.

Service

Outstanding response to a customer concern

Service

Excellent treatment

Service

The service staff were really good. There was a delay in resetting the mileage reading to the next service which was dealt with although since the service it has reverted to show only 400miles to the next service.

Service

As above

Service

see above but also decent dealership and decent staff who care.

Service

Service team member went extra mile to claim part cost from manufacturer, despite being outside any warranty period.

Service

The only problem, seemingly of BMW's design was the inability of staff to change the brake fluid on June 30th because it was not due until 1st July and could not be done until 2nd. Not a great deal of common sense!

Service

Reason as above all expertly dealt with

Service

Second visit prevented a more positive score

Service

Paul in service is also a straight-forward gent, who assisted where he could. The distinctions drawn between dealerships was painful and not necessary. Coopers should have waived the labour on the replacement roof racks which were under warranty.

Service

Efficient, got me in quickly, good job on the car

Service

Team there very good

Service

Dropped a star because my car was damaged by your technicians, but rectified very quickly and to my satisfaction.

Service

It was very efficient and well priced

Service

Every thing went very well

Service

I would have been completely satisfied had the fault to my car been fully remedied but the metallic sounding rattle to the tailgate soon returned.

Service

Overall very satisfied with service and product.

Sales

We did have to wait rather longer than anticipated for our delivery but it was well worth the wait. Miss Gulboy kept in touch with us all the way through which we found reassuring

Sales

Tom Smith again!

Sales

For similar reasons as above. Graham Hall in particular kept me updated with everything, both during the order process and then with delivery and the subsequent process of acquainting me with all the features on the car.

Sales

A slicker organisation selling a very high quality product. Not wanting to disappoint the purchaser, while attending their expectation with great care. My salesperson was superb throughout.

Sales

a rather strange first visit to enquire about changing my car when the staff were rather bizarrely dressed as superheroes! This didn't seem to fit with the upmarket image of your product. The handover of the car was thorough & efficient.

Sales

Very helpful when I changed my spec twice post ordering Missed heated seats somehow from orderThere should be a master tick box type list on ordering so extras not missed

Sales

As above

Sales

No time wasted on achieving deal and purchase

Sales

Coopers quoted a competitive price to us and a good delivery lead time for the car with exactly the options we wanted.

Sales

Generally a different experience being a repeat customer compared to being a new customer.Car not prepared perfectly, white polish marks on door rubbers, greasy finger marks on sunroof and windscreen smeared on inside.

Sales

As above