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Very helpful team
I always feel in safe hands and always very satisfied with the work. Last year I updated my BMW and Piers ,my salesman did everything he could to help me. I could have bought a cheaper car but I know I am always in safe and capable hands at BMW TWell
Efficient, courteous, collected car on time and very helpful
Staff were excellent and very helpful
Recall work done in less time than initially scheduled
from break down to finish services has been outstanding except for that mentioned below. Although the time off the road was unacceptable,
Helpful Found the car I was looking for Quick Didn't over sell.
Fitting replacement tyre under Cooper tyre insurance scheme. No issues raised, completed in 1 hour approx and car returned cleaned and washed. Excellent
Service was carried out but garage said they would check all tyre pressures and two days later the tyre pressure warning came on and all tyres were 30% below what they should have been.
We were very pleased that the windscreen wash was fixed at no cost but a bit disappointed that the upgrade could not be done when we have booked an all day appointment to include this.
The service I received from Steve Brand and Neil Jackson, was exceptional and above my expectations. As it was an emergency booking, I was expecting to be waiting the whole day but the service was professional, speedy and efficient.
The enhancements were completed. Even when this took longer than expected, I was kept informed and the courtesy vehicle was rescheduled and collected my from my home.
Very efficient and helpful staff and could not fault the standard of repair to bodywork carried out
The car care and information were excellent.But..You phoned the night before to say my promised courtesy car would not be ready at 8am, but would be by 11am. I rearranged my day to get there at 11, but then had to wait till 11.20. VERY inconvenient
Polite, efficient, calm process.
It couldn't have been better
The servicing was done satisfactorily as far as I can tell.BUT the cleaning of the vehicle which I understand is part of the service was most disappointing. I doubt whether it had been leathered and it had certainly not been hovered in the back.
Service seems satisfactory. Our disappointment was that the car was returned having been very poorly washed. This is part of the service, and both the inside and the outside of the car with areas completely missed. This is not a service.
After a rocky start......Very pleased with BMW assist and the speed the problem was sorted.
Reception had the paperwork available, addressed me by name, verified details & quickly let me get on my way. The call confirming vehicle readiness was appreciated & the clean and vacuum was a very pleasant surprise. Easy, Effective, Efficient
The car went in for an MOT under my instruction but my wife took the car in. When I saw the bill there were addtitional and in my view unecessary work carried out without my permission which my wife paid for thinking they were approved.
£330 for what is effectively an oil change is extortionate.Plus we didn't even have the car valeted for that
Finished when they said. Staff very welcoming.
Unable to estimate beforehand time fitting two new rear tyres and terrible service over the phone
Speedy and efficient service in friendly fashion
Appointment given for first service for X5. Received on time, service performed on time.
Compared to the local Audi dealer (I have an Audi as well) the customer service at Cooper Tunbridge Wells is dreadful. It's hard to get through on the phone...everyone seems clueless and they haven't been particularly polite or interested.
This dealer uses a call centre to make bookings for repairs and service. It is very unhelpful and unfriendly and the operative to whom I spoke failed to understand and record correctly the fault that required repair.
Staff polite and problem addressed immediately.
Fast efficient service team and also Enterprise were very effective at supplying replacement BMW car within 2 hrs after breakdown.
Would be complete but Coopers failed to offer to repair small windscreen chip despite the paperwork stating that I had declined this. I phoned them subsequently to talk about this but they have not returned my call.
Problem on vehicle not rectified.
Prompt, efficient and friendly service. Gave the car back clean!
Great customer service from Lee
I took my car in to fix a clunking sound. Parts were replaced but noise still there. I was quoted £580 for further work but when I went to book it it was quoted at £620! I had my other BMW serviced as well which was ok, but I am disappointed that my
Courteous reception, kept appraised of progress with work and attentive hand-over.
My car was collected and delivered back to me as promised and was cleaned both in and out very well.
Quick service kept me informed and was true to time
You came, picked up the car serviced it, MOT'd it and returned it after cleaning inside and out all at the times arranged.
Despite having renewed my ConnectedDrive subscription I had to call the dealer myself to make an appointed for the service. The dealer changed my winter wheel set for the summer ones and send me away with a leaking tire that had two bulges in it.
My service manager was efficient and informative and the at was ready at time stated.
Car in for recall repairs. Contacted by dealer who was very helpful in arranging time and courtesy car. New courtesy car great fun and a chance to experience another BMW, without the high pressure salesman!
Only reason I didn't say completely satisfied is because I was charged for the service when this is actually free under my service plan, I had to remind the team of that! Apart from that everything was brilliant.
Steve is extremely helpful Inn the service department, kept informed and transport arranged to & from town.
The service advisor, Steve Brand, handled everything well.
Because I'm treated with total respect by Lee Washer
Service required was dealt with quickly.
Service dept always produce excellent work
Professional, friendly, job performed to plan
The fixed the problem quickly and did everything required in a pleasant manner
All ready done this on the 9th April
Car had issues i had to fight to get resolved
Second to none customer service
Car picked up after rear suspension repair with noisy rear end rattle. Car had to be returned for correction.
Everything dealt with in a timely and friendly manner.
Simply because every element of your customer service was good-humoured and flawless.
I have had no working satnav since purchasing this car new having paid for the pro nav.This dealer has been unable to fix it with 2 attempts. Told me at 5pm on the day of collection I needed 2 tyres, and would have to return. Kwikfit can see no prob?
All went well according to plan. Satisfied with the time to complete the service as I waited in the premises.
Friendly and knowledgeable aftersales staff. Efficient and value for money.
The service is how is should be. Courtesy, polite and professional
The results achieved in re_setting gear ratiosto meet my driving style
Had to wait for a part to come in and so car was in garage over weekend break, saying that at least they tried to repair on the Friday with very little notice from me
My car has been back in 4 times for the same fault since being 6 weeks old. Most recently I have not had the car for 5 weeks and despite complaining to BMWFS and the dealership I have had no response.
great staff that are very helpful
My first service and as usual it was done in the time and all the staff were very helpful.
Always top quality care, professional and thorough
Easy to check-in the vehicle and friendly customer service.
Everything done exactly as asked for and in time. Plus quick check over the vehicle done. Nice waiting area too
Steve the service guy is just so thorough
Service was done as requested and staff were polite and friendly
Excellent service/repair and on-time.
I've been using L&C/Coopers for almost 20 years. I like the personal service the 2 Steve's have given me over that period of time. Sadly Steve Booth has left but Steve Brand is excellent.
Your T Wells service dept run by Paul Lacey is first class and has been in the 25 years I have been a BMW customer
The experience was very good. I was informed of the work needed and I was called promptly as soon as my car was ready for collection.
Very good service at customer service desk. They collected my car from my home and later that day returned it to me.
Although the overall experience ran smoothly, I felt that the pick up and drop off service was not very professional. The drivers had not identification and wore nothing to suggest they were from BMW more were they able to converse.
Would have liked to have a service package , smear marks on screens, controller etc
The guys who collected the car and brought it back could hardly speak English. When the car came back there were two guys in the car. The speed notification had been turned off and the trip meter reset. I can't see why this would have been necessary.
There was a problem with a tyre valve said to be rusted on this 15 month old car. I had to book a further visit to enable it to be replaced. Cooper then did the job and made no charge.
Always receive friendly & efficient service when I visit Cooper TW
The Service Department sorted out a minor warranty issue and washed the car which saved me a job.Hulya sorted out a Servicing Package for me.Excellent service from my point of view.
very good service. The technician also advised me that I didn't need some of the services that had been suggested. Only marked down one star as he advised me that i needed a service which I had already had 3 months ago, but none of the car's systems
Largely fine. Vacuuming of boot liner would have been appreciated
Accurate diagnosis of the problem, accurate costings, prompt repair at short notice and kept informed as needed.
Excellent in every way, as usual!
I was waiting and given a time 11.30 to 13.00 for an MOT. Just gone 13.00 I went to ask the status and was informed it had failed due to a fault on a tyre. Rather than tell me there was a problem the team cleaned the car. Rubbish service.
In always feel as though I am being ripped off at BMW. The prices do not reflect the work being done. My last 2 cars have been BMW's, my next car won't be.
simply the fault has not been corrected and is now rebooked in
The service is as I would expect that's why I return
The staff are friendly and the car was taken in early to be serviced
Quick friendly service from Paul Lacey
Efficient and work completed before time. Service manager very helpful.
I always feel looked after by Cooper Tunbridge wells
The work was completed promptly to standard service personnel were helpful
Customer Service Representative came across dismissive, didn't properly listen to me and didn't let me finish speaking before he did.Car was also handed back uncleaned even after being told it was ready and had been cleaned! Poor attention to detail
The proposed service went as expected, and I was provided with a courtesy vehicle without delay. It appeared my vehicle had been valeted, before returning it to me.
After location of faults, arranged for three things to be carried out on a particular day and time, as usually arranged with reception. Although 5 days given to obtain parts, only one was available and had to wait whilst that was refixed so that car
I thought the service was brilliant - receiving the video showing you areas of concern a fab idea. The cleaning / valet was quite poor, the car was washed ok, but the inside was not hoovered, if it did it must have been for 5 seconds.
Efficiently carried out - easy to deal with - salesman not pushy
Courteous, patient, professional and very supportive throughout the whole process. The staff make a customer feel valued! Great service!
Michael Williams was very helpful, patient, courteous and professional throughout.
Ian Dott, the salesman was very helpful and patient during the whole process which lasted several months
Have been a customer for 20 plus years and your sales and service department give a first class service
My wife and I visited Coopers in the hope of looking at a 2nd hand car - it had been sold but Piers Lowe was able to make an amazing offer on a new car of similar specification. We have had no regrets and have already enjoyed a holiday in France.
Incredibly efficient service. Helpful, knowledgeable and a pleasure to deal with from start to finish. Thankyou in particular to the Sales Manager, Phillip Lyon and his colleague, Piers for their help.
Done what was asked in the time frame expected
Steve Dunlop was extremely helpful
Excellent sales support from Graham Hall
Had a great experience with the majority of the staff, though we did feel the receptionist could have been more welcoming.
Everything went very smoothly, although the formal litres did seem to take a long time.
The team of Steve and James were adaptable as our plans for which model to buy kept changing and they identified the right car at the right purchase plan for us. Made us feel valued throughout the experience of buying the car and subsequently.
received the car which fits my requirements. Just waiting to be able to talk to Paul to fix a date for Gardex Treatment.
We had issues over a discount, This was resolved in the end.The car had a scratch on the paintwork, only visible at a certain angle.
Excellent sales assistant made the transition seamless.
Great individual service and patience shown, esp through the sales negotiation
Awesome care from start to finish
Everything needed was explained to me in a polite and competent manner
Michael Williams very helpful in locating car and from there followed everything up diligently and efficiently
Good people and very easy to deal with.
On entering the bmw show room the staff were plesent and warming .Refreshments were offered which was very welcome. The staff were oozing with enfusiasum for their product not just the sale.
Paul Cue was not only extremely knowledgeable but unpushy and understanding. He also did very well to help the purchasing arrangements. The delivery gentleman was very helpful despite my inability to absorb his fund of information.
Always kept informed on progress in a very pleasant and helpful way. and very impressed with the speed in which a suitable car was found.
Due to possibly unforeseen circumstances the car was delivered several hours late.
Professional friendly service, pleasant transaction!
Friendly, approachable and knowledgeable. Very impressed.
I was kept informed all through the process of buying the car and when it would be available for pick up. As I was buying a car in the UK but living in Belgium at the time, this provided a high level of confidence that everything would go to plan
Fantastic service from start to finish.Well communicated throughout, from test drive to pickup