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ABOUT US COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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BMW XDRIVE.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Meet the team

Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Almost completely, when my Card didn't work and the bill was for £1600. payment over the phone from my wife as the bill was over £1000 could not be accepted, which I thought was a bit strange as my family have been customers since Coopers opened.

Service

Every thing made easy

Service

My car was serviced in good time whilst I waited,However I noted there that were grubby dirt marks on my seat leathers and facia when it was returned to me :o(

Service

The service and MOT took a much shorter amount of time than expected.

Service

No problems

Service

Booked in a 1.5 hour diagnostic survey to see why rear parking sensors not working (also 2 hours travelling time). Was told not all diagnosis complete and would need a further 1.5 hour appointment (and cost!). Told if found out would need another app

Service

too far from Sevenoaks

Service

Arrangements easy to make and kept to. Kept informed of service progress. Very satisfied

Service

Everything went very smoothly including an automatic car

Service

Staff are efficient and friendly.

Service

I wanted to say completely satisfied but could not. MOT and end of warranty check was done 30th August. A part to be fitted on 30th was not ordered . I had to make another appointment for 5th September for it to be fitted

Service

Car collected and delivered so no fussFilm of inspection helpfulFriendly adviceNo big sell

Service

No complaints except when I tried to open the boot the morning after the service I found that it could not be opened. Lowering the back seat I found the boot light on. After disconnecting this and driving for an hour I was again able to open the boot

Service

Tailgate rattle not rectified so car requires another serviceWhilst not major it is an annoying problem.

Service

My car passed its MOT and the time taken was exactly as I had been told

Service

They serviced my car for less than they quoted. The staff were friendly and polite. The job was done on time and the car was valeted ready for collection.A good quality job!

Service

Efficient service from start to finish.

Service

My experience of tunbridge wells was good however BMW UK have said they will not do anything further to rectify an issue with me car, it is a known issue. Disgraceful - my 9th, and last BMW

Service

Very friendly and helpful

Service

Excellent communication from Steve Brand

Service

Excellent service, made to feel valued

Service

Really good service from Steve.Unhappy that It took 4 days to get a part from Germany. I was told that a courtesy car was not possible.

Service

Excellent service, but car looked like it was hurriedly jet washed off but not cleaned.

Service

The service team and in particular Chris was very responsive and kept me informed of issues and gave advice through the day which made it easy. Also the times advised for pick up etc were spot on.

Service

I asked that, among the matters to be checked, the windscreen washer bottle, which was empty, could be filled for me. I was assured that it would be checked. It came back empty. But for this, I would have rated this section with 5 stars.

Service

Polite, efficient. Staff explained what had been done. Service completed within 90 mins, as promised.

Service

Outstanding service and customer experience

Service

Great staff and customer care.

Service

Excellent friendly customer focussed service.

Service

Great experience form start to finish. Proactively contacted at the outset and handled professionally and with courtesy throughout.

Service

Repairs to our car were carried out perfectly and it now looks like new again. The only glich was the courtesy car company asking for their car back before we were informed our car had been finished and was ready for collection.

Service

Helpful and friendly staff

Service

Having bought my vehicle only some month and a bit ago I have already had problems with the vehicle and although some only being minor, have been a real inconvenience for me. I have had two courtesy cars from you both of which had no fuel/electric

Service

Perfect service + collection & return delivery of our car.

Service

Very well looked after by service agent

Service

I waited whist the service was carried out. Timings were slow and even when 'ready' it took me a further 20 minutes to get my car back - all in an hour later than advised.

Service

Only for an MOT cert, but done whilst I shopped locally, then came back, had a coffee and picked up the car.

Service

Service has always been 1st class, right from the initial contact, updates during the service and completion.

Service

Fantastic service from the team. Quick, responsive, made sure the issues with the car were addressed with minimum impact to me.

Service

All down to one man - paul lacey. my wife and I wont deal with anybody else. he is detailed, polite, efficient and a man of his word.

Service

I was met with curtesy and effocoency.

Service

I had the usual efficient and courteous attention. My car was ready on time and had been cleaned both inside and out.

Service

I'm always treated with respect and Lee Washer greats me by name showing his great attitude toward customer service.

Service

Did what I asked

Service

Steve Brand always happy to help.

Service

Vehicle check did not show complete deterioration of brake discs and pads which were dangerously thin and marked. I had mentioned a "scraping noise" before the check. Independently resolved and was told this was potentially a very dangerous situation

Service

The quality and friendliness of the service team is excellent as it has been over many years.

Service

Great service as I booked a time and date in error which was speedily changed ! Work completed on time and with a smile - well done !

Service

Efficient checking in of car, dealing with issues, keeping me informed

Service

From the moment of bringing my car in for service, taking the loan car and returning it I was extremely well looked after. I was kept informed, service was finished on time and everything I asked to be done was completed.

Service

The service and parts team are always incredibly helpful, on this occasion I would also like to pass thanks to Alan the technician who resolved a license issue with my upgraded sat nav software.

Service

Brilliant service and Steve brand is an excellent service manager !! Dealt me my car and resolved the problems with my bmw

Service

Car was initially returned with rear parcel cover and strengthening bar missing. Also a number of nuts and screws were in the rear passenger footwell.

Service

Recd on time--ready on time

Service

I was able to leave the car the day before the service and pick it up after closing from the secure area

Service

The staff were very helpful and the service was completed in the timeframe quoted.

Service

I felt I was dealing with professional people, and entirely happy with the result.

Service

The vehicle was collected as advised, work all done to time and vehicle returned

Service

The vehicle was recovered because of a puncture and Coopers did not have appropriate tyres in stock. I was told it would be ready for collection on Monday.When I arrived on the Monday, no one appeared to know where the vehicle was.

Service

Service is normally 5 star. This time the car came back with a false error message - I'd had a new tyre fitted and was warned that is was under-inflated, it wasn't - which eventually disappeared after a few days.

Service

Whilst the experience with the service personal met my expectations, the lack of a courtesy car given I booked the service three weeks in advance of the date and yet a BMW main dealer is unable to provide this service and offers a hire car at £25.

Service

MY CAR WENT IN TO HAVE A KNOCKING SOUND INVESTIGATED. WHILE BEING TESTED IT WAS INVOLVED IN A COLLISION AND REQUIRED A NEW FRONT BUMPER. I WAS WITHOUT THE CAR FOR NEARLY 4 WEEKS AND WHEN I COLLECTED THE CAR ONE OF THE HEADLIGHTS WAS NOT WORKING

Service

because it's what I feel...

Service

Everything as expected

Service

Neil put my mind at ease that he was impartial and that he felt that the water ingress repair would be successful.

Service

Polite, efficient service, to order and to time.

Service

Staff helpful and didn't feel pressurised into buying things we didn't want

Sales

They were very helpful and worked hard to find the right car for me. They did not want me to compromise. Best service I ever had.

Sales

The reception and service from Coopers T/W and in particular Tom Smith was first class

Sales

Good sales team - very informative

Sales

The salesman at the dealership made us feel relaxed and guided us through choosing our new car not only options etc but also which finance suited our budget .at all times no pressure was put upon us to make a sale.TOM smith was our salesman.

Sales

There was about a month where I wasn't kept updated on my order which was frustrating but this was rectified once pointed out, the sales staff were always polite and always willing to help.

Sales

The Sales Consultant at Cooper TW, Mr James Mitchell was extremely helpful and guided me through the technical details of the Series 2 Active Tourer and on the day of handover the vehicle was presented in a particular way to make me feel special.

Sales

Every member of the team I dealt with really went out of their way to make it a positive experience.

Sales

Graham Hall patiently and clearly answered all my technical and financial questions with the absolute minimum of fuss. From first test drive to collection it was a pleasure doing business with Cooper Tunbridge Wells BMW.

Sales

Every aspect of the transaction went very smoothly and courteously.

Sales

Tom Smith made the transition smooth.

Sales

Because service and advice was very good.

Sales

The only problem was that the carpet under the mat in the driver's footwell had dirty boot marks. This should have been noticed and cleaned when the original mats were fitted. It was cleaned after I complained.

Sales

The whole experience was very friendly. The salesman new exactly the right questions to ask and gave good honest advice to help make our choices. The car handover was extremely thorough.