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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The guys who collected the car and brought it back could hardly speak English. When the car came back there were two guys in the car. The speed notification had been turned off and the trip meter reset. I can't see why this would have been necessary.

Service

There was a problem with a tyre valve said to be rusted on this 15 month old car. I had to book a further visit to enable it to be replaced. Cooper then did the job and made no charge.

Service

very good service. The technician also advised me that I didn't need some of the services that had been suggested. Only marked down one star as he advised me that i needed a service which I had already had 3 months ago, but none of the car's systems

Service

..

Service

Always receive friendly & efficient service when I visit Cooper TW

Service

The Service Department sorted out a minor warranty issue and washed the car which saved me a job.Hulya sorted out a Servicing Package for me.Excellent service from my point of view.

Service

Largely fine. Vacuuming of boot liner would have been appreciated

Service

Accurate diagnosis of the problem, accurate costings, prompt repair at short notice and kept informed as needed.

Service

Excellent in every way, as usual!

Service

Problem resolved.

Service

I was waiting and given a time 11.30 to 13.00 for an MOT. Just gone 13.00 I went to ask the status and was informed it had failed due to a fault on a tyre. Rather than tell me there was a problem the team cleaned the car. Rubbish service.

Service

In always feel as though I am being ripped off at BMW. The prices do not reflect the work being done. My last 2 cars have been BMW's, my next car won't be.

Service

Quick friendly service from Paul Lacey

Service

The staff are friendly and the car was taken in early to be serviced

Service

simply the fault has not been corrected and is now rebooked in

Service

The service is as I would expect that's why I return

Service

Efficient and work completed before time. Service manager very helpful.

Service

I always feel looked after by Cooper Tunbridge wells

Service

The work was completed promptly to standard service personnel were helpful

Service

4 days after my service I was offered a reduced price service via email. (from BMW). Had coopers appraisef me of this offer I would have delayed my service thus saving £140. Not Happy

Service

The proposed service went as expected, and I was provided with a courtesy vehicle without delay. It appeared my vehicle had been valeted, before returning it to me.

Service

Customer Service Representative came across dismissive, didn't properly listen to me and didn't let me finish speaking before he did.Car was also handed back uncleaned even after being told it was ready and had been cleaned! Poor attention to detail

Service

After location of faults, arranged for three things to be carried out on a particular day and time, as usually arranged with reception. Although 5 days given to obtain parts, only one was available and had to wait whilst that was refixed so that car

Service

I thought the service was brilliant - receiving the video showing you areas of concern a fab idea. The cleaning / valet was quite poor, the car was washed ok, but the inside was not hoovered, if it did it must have been for 5 seconds.

Service

Service staff were very friendly, polite and efficient

Service

The service took a lot longer than expected and I waited. 8am start, quoted 1.5-2 hours, got the car back at 11:45. Nearly 4 hours later with no explanation as to why. This was a major service but it seems like the service book hasn't been updated.

Service

Advised the day before the service that the car had a factory re-call on the iso fix. Advised the dealership we use both isofix in the car. The work was planned to be completed at the same time as the service but sadly was not completed in time.

Service

My car was delivered early and on time MOT carried out; small repair (new bulb) reported and executed as well as the observation that new wiper necessary ( I agree) and 1 litre of oil provided.Car returned promptly at 10 am clean and tidy

Service

Faultless service

Service

prompt, friendly and extremely helpful service-repaired my car quickly

Service

The staff were efficient , courteous and knowledgable, my BMW was ready when agreed. Very easy to deal with.

Service

Felt although treated well by the staff the issue with the washers should have been warranty

Service

Friendly and efficient service at the Cooper Tunbridge Wells, especially their front of office service guy Steve Brand

Service

Very pleased with the service received from booking to the actual day of the service being carried out. All done to suit our time and dates and carried out as promised.

Service

Excellent service as usual by Steve and the team

Service

Work was carried out on my car without consent and then overcharged for the work, the price went down 3 times within a one minute call.

Service

Timeframe quoted for the work was accurate, despite additional fault that was detected upon inspection.

Service

no problems

Service

No real issues, was a bit more of a wait than initially estimated.

Service

The picked up the car, examined it and returned it the same day. I wasn't charged because I had requested a service which seemed necessary from the screen information, whivh in fact was not necessary. Not charged, incredible

Service

Great timings available to book on a SatCar taken and delivered in timeGood to be able to say hi to my salesman who recognized me !!!!

Service

Jason looked after us very well

Service

Work completed to high standard. Would have given 'completely satisfied' answer if you'd managed to sort out the problem with the parking warning device on the same day, rather than having to rebook.

Service

Turned around very quick, no fuss, very easy to do business with.

Service

Convenient "while you wait" booking made for oil service. Job completed within the anticipated time to my satisfaction and service reception staff, whom I've dealt with for many years helpful & courteous as always.

Service

No issues, carvreturned clean

Service

Did exactly what you promised to do, on time, at the price quoted. Hard to see how you can improve on that.....

Service

Car was ready on time and the staff, who all know me, were helpful and friendly, as always.

Service

Although the fault I had experienced not been identified or replicated the staff other on the phone and in person were all extremely courteous and thorough.

Service

great service from cooper Tunbridge wells again

Service

Service carried out as described. Car returned on time and in nice clean condition.

Service

Although it took longer than anticipated to replace my tyre, due to difficulties apparently with a previous job, the desk team communicated well and were also informative.

Service

Courtesy and efficient staff who dealt with my car quite quickly.

Service

Prompt service and everything was done within the time originally stated

Service

The staff at coopers Tunbridge wells were very understanding and handled my request very well.

Service

Because I requested a slow puncture be rectified but they said there is nothing wrong with tyre???? Every few weeks I have to inflate this tyre the sensor warnings appear on dash and yes I have to inflate and reset. AlsoYour tyre insurance is a con.

Service

Helpful staff and efficient service

Service

No hassle at all, everything done as promised.

Service

Mostly fine however I wasn't expecting 350 bill for a service 4 weeks into a new car which wasn't really communicated

Service

Simply because of the civil, and courtesy one experience when there!!

Service

Good efficient service

Service

Good atmosphere, spacious place and very professional

Service

This would have been completely satisfied but cannot get away from the fact that it is extremely expensive. In essence I am paying nearly £300 for an oil change, I can get this half price at Halfords but worry about trade in value.

Service

Your service rep made the difference he was great!

Service

I had a problem with my Wife's E46, the Dealer Princepl Gareth Cornell, andSenior Technician Neil Jackson went out of their way to explain the problem and ultimately find a solution. Cannot praise them enough. Five Star Service.

Service

Good customer service as always from the service team

Service

very polite and helpful and kept me informed

Service

Excellent service from everyone we spoke to

Service

I always feel welcome at Coopers & like to have a look at the bikes whilst the car is being serviced

Service

Failure to advise about possible shortfall in tyre replacement warranty. Poor customer service

Service

I still feel that there is something wrong

Service

Helpful service from Cooper Tun Wells

Service

The total cost of the service was £919.96 with a minimum of parts. Although I was warned it would be expensive this was still an enormous shock.

Service

Still waiting service log

Service

Fast and job well done

Service

Very friendly and efficient staff

Service

Everything was fine though it would have been nice if the car was cleaned before it was returned to me as it was covered in greasy fingerprints

Service

Great service & comms

Service

Because the car was booked in for a change to winter tyres ( 3 weeks before ) . At check in I was told that there was also a recall which I had not been informed about at the time of booking but was known about and I would have to bring the car back

Service

Everything was well explained and clear treatment was given to avoid problem recurring. Prompt and thorough help given.

Service

Always very attentive and excellent customer service

Service

After having agreed a price, conditions etc., when we went to the dealers to sign the agreement, the dealers tried to change the price maintaining that the discount offered was on the pre vat price not the full price. Luckily I had the original docs!

Sales

Professional friendly service, pleasant transaction!

Sales

Friendly, approachable and knowledgeable. Very impressed.

Sales

I was kept informed all through the process of buying the car and when it would be available for pick up. As I was buying a car in the UK but living in Belgium at the time, this provided a high level of confidence that everything would go to plan

Sales

Fantastic service from start to finish.Well communicated throughout, from test drive to pickup

Sales

Michael Williams was excellent start to finish. The building is super smart and enhances the whole BMW experience.

Sales

From our initial reception to the meeting with our sales person was all undertaken with due efficiency. Everyone made it a pleasing experience.

Sales

Salesman extremely helpful

Sales

Clear no nonsense engagement with Graham Hall and James Jordan. Responsive and courteous

Sales

James was great, knowledgable and personable and very easy to deal with

Sales

The salesman was very prompt in dealing with everything and always got back to me very quickly if he was not available straight away.

Sales

Surprised not to find "sensors" at front as standard - having got them at rear - as was my experience in my previous model

Sales

Efforts made to find demo models. Reasonable price negotiated in good humour. Alex kept me informed throughout waiting time, and was excellent throughout..