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ABOUT US COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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Meet the team

Gareth Cornell

Head Of Business

Marc Chadwick

Senior Sales Consultant

Sam Guppy

Product Genius

Tom Farthing

Product Genius

Paul Cue

Local Business Development Manager

Martin Hollamby

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 59 ratings
    • 18 comments
  • Service

    4.2
    • 186 ratings
    • 46 comments

The service was very good.

Service

Very good service.

Service

The centre was really helpful.

Sales

Brake pads looked at once again as they continually squeal - have since become worse. This has been ongoing since taking ownership of the car 18 months. This is the worst car (a brand new M5) I have ever driven in terms of brake reliability.

Service

The MINI was not delivered with the extras i had paid for and i have to now wait for a new MINI to be delivered.

Sales

I emailed Lee Washer and he got the problem diagnosed. The part could not be had until the following day so he gave me a courtesy car to get me home to St Leonard's-on-Sea. I returned the following day to collect the car.

Service

It took longer than expected.Unfortunately the garage is a long way from my home. Not much can be done about that!! Although when it moves it will be even further away. Perhaps i can find another mini garage nearer.

Service

I had the MOT and service which was fine, a week later I got a call and was informed that the spark plugs needed changing.

Service

Absolutely brillant.

Service

Very curtis

Service

They are very helpful; they always collect the car.

Service

Great staff, great service. Always went the extra mile.

Sales

The mechanic didn't leave the wheel locking key in my car. Other than that all was fine.

Service

Proactive but not overly mushy and they speak human which is not always the language of sales people

Sales

The service was excellent.

Service

Very helpful.

Sales

Cooper TW were very good at sorting the above issue however I fell that they could have been more proactive in demanding compensation, particulary as this is the 4th BMW vehicle my family have bought from this dealership.

Service

They were very helpful and good communication.

Sales

The diagnostics were completed but the parts were not available and had to be ordered

Service

We have bought BMWs and Minis from Coopers Tunbridge Wells since 2000 and in all this time Steve and Paul have always gone way above the call of duty to help and keep our cars running well.

Service

It was excellent, provided with courtesy car and the car was cleaned on collection.

Service

Mike Green went out of his way to help with a couple of queries that I had and also kindly arranged for a car seat to be delivered with the car.

Sales

I could not be happier. Both Julie & Paul were excellent throughout. Seemless, enjoyable & exciting. I loved it!

Sales

Good and friendly service.

Service

Toby was brilliant! Nothing too much trouble!

Sales

The service was very good.

Service

The colour sprayed the bumper does not match exactly the colour of the car.

Service

I found the people most pleasing and helpful and the car was handed back to me in a lovely clean condition.

Service

Service was ok but I was a bit upset to find someone had left a banana skin on my aerial upon collection.

Service

They explain everything at every stage, no hidden costs or nasty surprises at the end.

Service

The 1st service after 2 ownership was carried out as planned, however the warranty defect items that should have been remedied were not. No feedback was given on the defects so I assumed they had been corrected.

Service

We have a long standing relationship with Coopers and have purchased 7 cars (including a mini) in the past 7-8 years. our experience this time was not as good as before. Patrick Shine was however fantastic but overall the experience was not as good

Sales

Very efficient level of service.

Service

I was sent a letter advising me to book my MOT as soon as possible, it did not come from Tubridge Wells, I do not know where it came from. I booked it in but in fact I had booked it in 7 weeks too early. I would like to speak to someone with regar

Service

The service was very good.

Sales

Initial booking was for a brake service and diagnosis but work was not carried out and I had to re book which was not great seeing I had fully explained on booking what was required

Service

Very good; exceptionally good.

Service

Always found them to be helo ft up and professional. Traveled some distance to hazvce service cf completed.

Service

Very satisfied.

Sales

It's the worst BMW dealer I've ever seen. I will definitely avoid it in future and will never recommend to anyone else.Poor customer service in both service department and sales.It's sad people will judge BMW by this dealer. :(

Service

Only the price.

Service

As I have an extremely full diary Coopers were aware and dealt with matters promptlykeeping me regularly updated

Service

they were brilliant.

Service

exception personal service provided by Mike Lee of service reception, a major reason for choosing this dealer for servicing.

Service

Very good and helpful

Sales

They need new valeters

Sales

Happy with the centre.

Sales

The work related to replacing all 4 tyres on the vehicle with run-flats. However, after driving it for a few miles, I realised that the tyres had not been adjusted to the pressures specified on the vehicle (driver's side) door column.

Service

Alex Taylor and Paul WoodyattButwell offered the best service excellent all round and very professional BMW were the best dealership in our areaSee you again for the next new car!

Sales

It was a very simple oil service and I'd arranged for a specific time. I was told it would take 90 minutes and made plans around that timing. In practice the car was ready in less than an hour. I would have preferred to have a more accurate timing.

Service

Issue when first contacted. BMW contacted directly to explain my dissatisfaction . Dealership contacted me and then excellent experience. Excellent service by Marc Chadwick who was was prepared to sort out load car despite arriving well after closing

Service

i was very very happy with them

Service

One of the jobs was to repair the PDC sensors - the car was returned with 2 of the sensors not working.The car had not been cleaned although I was advised it was ready for pick up.

Service

Very good.

Sales

great service from the moment i arrived to the time i collected the car

Service

The service was excellent.

Service

I did not think I needed a fan, I did'nt think the advice was good.

Service

they did not wash or vac the vehicle. .

Service

The staff were extremely helpful and supportive.

Service

The building and staff were great. Just the repair that was stated was done, wasn't.

Service

The service was very good.

Service

I am very satisfied with the service and mechanical care of my BMWs. Personnel and outcome excellent.Less satisfied with my car sales person but another matter.

Service

they were excellent friendly and helpful

Sales

Everyone I dealt with was courteous and professional, the service I received was speedy and a genuine desire to get to the problem - all seemingly designed to make my experience hassle-free. Oh and my car was beautifully clean when it was returned!