Loading...

ABOUT US COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Meet the team

Gareth Cornell

Head Of Business

William McLean

Approved Used Car Manager

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 39 ratings
    • 7 comments
  • Service

    4.2
    • 180 ratings
    • 43 comments

Excellent

Service

I indicated a problem with my communications systemwhich did work .but was advised this was because of my type of phone. however as I mentioned to the staff I purchaes the phone when I first had the car with the advise of BMW and it always compatab

Service

Excellent service, Micheal on the service was very helpful.

Service

The centre collected my vehicle and returned it when the work was completed. The staff were all polite and friendly.

Service

Everybody we encountered at Cooper has been friendly, courteous, professional and efficient.

Service

The while you wait time was too long. Nearly 3 hours.

Service

Excellent customer care as always with Coopers.

Service

Very good service, but very expensive.

Service

Everything was good.

Service

I have asked the Centre to look at the paintwork several times, also the car was not washed on this occasion.

Service

Generally well looked after by the service department, although the repair to the front suspension arm & spring entailed the car being called in on 3 separate occasions.

Service

Very good service.

Service

the experience could not have been better - warm reception, good atmosphere making it a fun experience to decide to buy a BMW

Sales

I have got to back to the centre, I noticed that the BMW roundells have got pitting around the edges. I was surprised that they weren't replaced at the same time time as the alloy wheels.

Service

The centre did not pay me very quickly for the part exchange.

Sales

The service was very poor and nothing is followed up.

Service

No courtesy car available on first visitExcellent courtesy car provided on second visit

Service

Piers Lowe deserves a special mention.

Sales

Very good service.

Service

They were excellent, excellent service.

Service

Service personnel, especially Lee, were very helpful. However I do think that the garage has to improve its phone procedures as you are often hanging on for a long time, without follow ups from the Receptionist, waiting for a reply.

Service

There was no delivery or collection, the hire car was caotic the charge for the tyres was a complete rip off. I would never use Cooper Tunbridge wells again, I have been a customer for 20 years and the is disgraceful, there was no courtesy cars avail

Service

I did not think the car was cleaned properly there was marks on the seats and the car did not look as clean as on previous visits.

Service

There was a misunderstanding between the service department and the reception so that a particular item I asked to be investigated was not looked into on the first visit.

Service

The pick up service was very efficient.

Service

A nice comfortable to wait.

Service

Outstanding service and advice given by Alex Perry & Phil Lyon

Sales

The service was very good.

Service

Everything was fine.

Service

They are always very good, they look after me well.

Service

I was an hour late and they accommodated that, they were fantastic.

Service

Completed ahead of estimated time, service reception are very well laid out, and service personnel extremely helpful

Service

Kept informed how long the vehicle was in the workshop

Service

The work was carried out competently and professionally. It was done more quickly than I expected. I was pleased to receive follow-up information. As ever, the staff were efficient and friendly.

Service

The appointment was not booked in properly

Service

Great service from Paul Lacey at T.Wells service desk, if I had to be picky and appreciate complementary wash and valet looked rushed especially wheels which I redid when I got home

Service

The centre is lovely; the people in there were fantastic.

Service

Nice friendly staff and was done really quick.

Service

They said they gonna clean inside & outside next don't tell the customer about this if they're not to do it because customer is expecting it....

Service

Chris and John have been really helpful, they come and collect my car.

Service

Looked after me but it took a long time

Service

The centre did not fix the problem I wanted fixed.

Service

My car came in for fitting of a failed AirCon Condenser and fitting of personal plates. Air Con fault was rectified but rear personal plate was defective and I had to return the car for a replacement plate to be fitted.

Service

I found it difficult getting through on the phone.

Service

Very quick service

Service

Very courteous, friendly and efficient throughout the whole purchasing/sales procedure. I have always used the Tunbridge Wells centre and will continue to do so in the future.

Sales

I have been using the services of Cooper Tunbridge Wells (and as L&C Tunbridge Wells) for over 20 years.All personnel were polite and couteous and you feel valued and respected.

Sales

Sometimes slow to get messages through.

Sales

The dealer has kept me informed about the progress on my car. However I think that they could improve their switchboard operations as getting through to a service desk individual is very hit or miss. Lee has done a good job on keeping me upto date.

Service

Despite discussing with call center operative beforehand that my car had not reached the correct number of miles for a service , I was reassured that it would be serviced but when the car was taken in to coopers they refused to do it early.