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I'd have liked another day of hire car because I work 20 miles away and it was inconvenient to swop cars before work instead of on my day off, the next day.
Everything was as it should have been.
Same as above
See comments above.
Work completed on time, was fully informed with the progress of the work. Car was cleaned, very professional.
The service could not have been more efficient
Car was returned clean and tidy in the timeframe requested
Admijistravely good and very satisfactory warranty check and MOT
I asked 3 times to be quoted for new, plastic front seat backs. Still waiting.
The booking process was easy, there was an email reminder and in store service was excellent
Advising unnecessary work to brakes
The service was fine no problems but except when coming to pay the bill they did not check that the car had a service pack and initially tried to charge for the service - they should check first.
Would have been higher score but for indifferent attitude on some previous calls to the centre (initial reception). And calls not always returned when stated (sales)
The repairs were completed quickly and the car returned looking like new!
Quick and effiecient
Job was done well and quickly
Very good service.
Everything done as requested. Staff always friendly and polite. A courtesy lift was given to me up to Tunbridge Wells where I caught a bus home. A very smartly dressed gentleman brought my car back to my home address as arranged.
An excellent service overall.
Polite. Clear and concise explanations.
Very helpful staff
Work done on time. Given an excellent courtesy car for the day.
excellent service by the reception staff as usual
The work was done quickly for the anticipated cost and the car was cleaned inside and out.
Ive always had my cars serviced here, never had anything but great service.
The agent, Paul Lacey, was extremely helpful. It was unfortunate that the technicians in Germany were slow in respinding to technical questions about our particular model's recall work, where the part supplied did not fit the car ( twice).
When I booked the service I asked if I could have a loan car unlike other dealers there was no problem. When I arrived I was offered a convertible Z4 - what a treat on such a hot day!
The services from the staff, before and after, the appointment was first class and when we had a problem the day after, it was dealt with efficiently and quickly
Easy to book in, taken and collected from station, clean car to drive away in
Polite staff. Seen promptly on arrival.Car service in time as specified.
All necessary work was completed on time.
Same answer as above
Basic routine service, all delivered on time and the car was ready on time for me to collect. Very convenient chauffeur service to/from the railway.
All excellent as usual
I find the team extremely helpful and thorough.
Only complaint I have is with the valet service. I drove the car away and my clutch pedal was fouling the floor mat as it hadn't been put back properly, I had to pull over and put it right. Also it wasn't as clean as previous valets I've had.
Same as above. The shuttle service is a great touch and solved our dilemma of being out of town with many hours to kill. It ended up being a pleasurable day, except for the cost of the service of course!
Car was returned, cleaned, serviced and on time. Attention to detail noting tread depth to be monitored
Very helpfull staff
Not quite perfect.
I've covered this in item 1.
As above and an excellent response to a difficult situation
See above - polite efficiency from all the team.
Lack of speedy response on telephone
See above issues experienced. But if it had gone to plan it would have been good.
I had to return to the garage after the service as the computer had not been reset. Irritating but not too worrying.
Efficient polite and made the event quick and easy
Fast, efficient service
Job well executed. Loan car made available.
Consistent high quality service
I have been using Cooper BMW and its predecessor for many years (almost 20)and I enjoy dealing with the same familiar faces. Steve Brand is particularly good and helpful.
Very satisfied. I would have given 5 stars if they had the part my car requires in stock.
Excellent service from lee at Cooper, Tunbridge Wells (see earlier comments).
After a bit of a dodgy start it all went very well. Staff were very pleasant and helpful and kept me informed of everything.
I think the charge for the engine oil is excessive Almost £100 for 5 litres is over priced
Service from the staff at the service department was very friendly and professional.
Outstanding response to a customer concern
The service staff were really good. There was a delay in resetting the mileage reading to the next service which was dealt with although since the service it has reverted to show only 400miles to the next service.
see above but also decent dealership and decent staff who care.
Service team member went extra mile to claim part cost from manufacturer, despite being outside any warranty period.
The only problem, seemingly of BMW's design was the inability of staff to change the brake fluid on June 30th because it was not due until 1st July and could not be done until 2nd. Not a great deal of common sense!
Reason as above all expertly dealt with
Second visit prevented a more positive score
Paul in service is also a straight-forward gent, who assisted where he could. The distinctions drawn between dealerships was painful and not necessary. Coopers should have waived the labour on the replacement roof racks which were under warranty.
Efficient, got me in quickly, good job on the car
Team there very good
Dropped a star because my car was damaged by your technicians, but rectified very quickly and to my satisfaction.
It was very efficient and well priced
Every thing went very well
I would have been completely satisfied had the fault to my car been fully remedied but the metallic sounding rattle to the tailgate soon returned.
Overall very satisfied with service and product.
We did have to wait rather longer than anticipated for our delivery but it was well worth the wait. Miss Gulboy kept in touch with us all the way through which we found reassuring
Tom Smith again!
For similar reasons as above. Graham Hall in particular kept me updated with everything, both during the order process and then with delivery and the subsequent process of acquainting me with all the features on the car.
A slicker organisation selling a very high quality product. Not wanting to disappoint the purchaser, while attending their expectation with great care. My salesperson was superb throughout.
a rather strange first visit to enquire about changing my car when the staff were rather bizarrely dressed as superheroes! This didn't seem to fit with the upmarket image of your product. The handover of the car was thorough & efficient.
Very helpful when I changed my spec twice post ordering Missed heated seats somehow from orderThere should be a master tick box type list on ordering so extras not missed
No time wasted on achieving deal and purchase
Coopers quoted a competitive price to us and a good delivery lead time for the car with exactly the options we wanted.
Generally a different experience being a repeat customer compared to being a new customer.Car not prepared perfectly, white polish marks on door rubbers, greasy finger marks on sunroof and windscreen smeared on inside.