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I was met with curtesy and effocoency.
I had the usual efficient and courteous attention. My car was ready on time and had been cleaned both inside and out.
I'm always treated with respect and Lee Washer greats me by name showing his great attitude toward customer service.
Did what I asked
Standard service ended up taking 4 days The update to the key software messed up other aspects and it was only when I ended up getting annoyed did your guys sort it out. sadly 250 characters doesn't let me do justice to the poor experience I enjoyed
Steve Brand always happy to help.
Vehicle check did not show complete deterioration of brake discs and pads which were dangerously thin and marked. I had mentioned a "scraping noise" before the check. Independently resolved and was told this was potentially a very dangerous situation
The quality and friendliness of the service team is excellent as it has been over many years.
From the moment of bringing my car in for service, taking the loan car and returning it I was extremely well looked after. I was kept informed, service was finished on time and everything I asked to be done was completed.
Efficient checking in of car, dealing with issues, keeping me informed
Great service as I booked a time and date in error which was speedily changed ! Work completed on time and with a smile - well done !
Brilliant service and Steve brand is an excellent service manager !! Dealt me my car and resolved the problems with my bmw
The service and parts team are always incredibly helpful, on this occasion I would also like to pass thanks to Alan the technician who resolved a license issue with my upgraded sat nav software.
I was able to leave the car the day before the service and pick it up after closing from the secure area
Recd on time--ready on time
Car was initially returned with rear parcel cover and strengthening bar missing. Also a number of nuts and screws were in the rear passenger footwell.
The staff were very helpful and the service was completed in the timeframe quoted.
The vehicle was recovered because of a puncture and Coopers did not have appropriate tyres in stock. I was told it would be ready for collection on Monday.When I arrived on the Monday, no one appeared to know where the vehicle was.
I felt I was dealing with professional people, and entirely happy with the result.
The vehicle was collected as advised, work all done to time and vehicle returned
Whilst the experience with the service personal met my expectations, the lack of a courtesy car given I booked the service three weeks in advance of the date and yet a BMW main dealer is unable to provide this service and offers a hire car at £25.
Service is normally 5 star. This time the car came back with a false error message - I'd had a new tyre fitted and was warned that is was under-inflated, it wasn't - which eventually disappeared after a few days.
because it's what I feel...
Everything as expected
MY CAR WENT IN TO HAVE A KNOCKING SOUND INVESTIGATED. WHILE BEING TESTED IT WAS INVOLVED IN A COLLISION AND REQUIRED A NEW FRONT BUMPER. I WAS WITHOUT THE CAR FOR NEARLY 4 WEEKS AND WHEN I COLLECTED THE CAR ONE OF THE HEADLIGHTS WAS NOT WORKING
It took for ages to fix the problem, I had to take the car to the shop several times , waisted a lot of time, I had to pay even though the problem was per stent from when the car was under warranty. Finally I got the car back with a punctured tyre
Neil put my mind at ease that he was impartial and that he felt that the water ingress repair would be successful.
Polite, efficient service, to order and to time.
I booked the car in for an MOT. Following the MOT the dealership recommended one new tyre but also wheel balancing. The car has driven almost as new since and I was extremely pleased with the work done.
the cost was a bit more than I had anticipated otherwise everything was good
1. Drop off - booked weeks before but no courtesy car; told to wait 1 hr for next "lift" to train station or walk 30 mins (to get to work)2. Kept vehicle overnight3. No communication for 24 hrs until I called4. Car badly scratched (I wasn't told).
Service person (Steve Brand) was polite and helpful and gave useful service advice. No excessive queuing. I think BMW charges far too much for oil (I can buy the same oil much cheaper retail), but obviously not the fault of Cooper TW.
Everything went to plan, The car was collected from my house at exactly the time agreed and delivered back when the work was complete. I was also kept up to date with progress on a regular basis.
Your charges are huge
As usual, the work was done quickly and efficiently.
The whole experience was very customer focused
Friendly staff, speedy work and a very clean car to drive home in.
The booking was a smooth experience and was dealt with very efficiently by a very pleasant employee(can't remember his name) but an asset to TW Coopers
Picked up/returned on time. Garage called to advise work was complete with no other issues and car would be returned shortly. Car cleaned on return
I booked the car in for an MOT which should take an hour while I waited. I delivered the car at 11.45am for noon appointment but the car wasn't ready until 2.15pm so I sat around for 2,5 hours.
All elements of the experience from booking to collection were smooth: personable, polite, timely.
I am a long standing customer at cooper bmw tunbridge wells . They are always very efficient and friendly
The car was collected and brought back to home in an efficient and courteous way , the service was completed with advice and the car was valeted well
attention and effort put in by steve
They kepy me informed of progress during the 2 weeks they had the car.
It was a good experience. Just very expensive
good service and issues quickly resolved. Not 5* as had to wait 30mins for courtesy car, and upon collection they could not find my car for 20 mins!!
You did the work that was required in the time required.
Excellent efficient service as usual
All as expected and service done within the timeframe given
Mike in the service team was a great help in looking after my car and my self. It is always important to me to get a quick turnaround, keeping my car in top and reliable condition.
Although the procedure of tyre changing was delayed slightly, the service was good and the reception area comfortable.
Polite, kept me informed. Didn't speak to me like an idiot. Understood the problem and resolved it
Good polite fast service
Windscreen washer fault identified and rectified via consultation with supplier of second hand vehicle
Steve, who was looking after my car, was helpful and friendly. He provided information when he promised to and did everything he could to repair my car as swiftly as possible.
Chris was incredibly accommodating and terribly apologetic when we discovered that my car had not been valeted.
The Service Reception staff were very helpful
Had to wait longer than anticipated. Didn't realise that on-line bookings apparently don't differentiate between waiting and not waiting appointments. That said, Steve Brand was excellent, keeping us well informed in a polite, helpful manner.
Michael Lee took ownership of this long-standing issue that has crippled my MPG from purchase (and made driving the car painful with all the mis-fires) and delivered it back personally with the problem resolved and the MPG has increased by 10mpg!
Car was cleaned but roof wasn't touched. Consequently I spent several hours on Saturday polishing out dried watermarks from the roof. Although appreciate car was cleaned foc it would have taken a few moments more to clean it properly.
Excellent service, quick to serve me and found a suitable time to have the car looked at very quickly. Also got the same experience on the day the car was serviced
good friendly service, personal attention, addressed by name,
Professional, helpful and polite.
Purpose of visit to investigate alarm sounding while parked in my drive and rattle from tailgate. No cause for alarm sounding found but maybe due to tailgate not properly closing. Rattle cured by greasing tailgate lock mechanism.
Helpful , attentive , professional service , on time .
I would have given 5 stars, but after studying the invoice and finding that I had been charged in excess of £90 for 5 litres of engine oil that I can buy for less than half of that retail, I feel that fairly satisfied is a good assessment.
Routine safety check in advance of lengthy continental journey revealed potentially dangerous problem, so grateful for discovery and prompt attention.
Very good staff Mike in parts very very very good
Good service friendly knowledgable staff
The visit was for a health check on my new car.
my car was a month old and had broke down on a friday night the recovery company took it to the main dealer i bought it off on saturday morning i went in to see them and they fixed it that day very pleased as i dident expect a new car to break down
clear comms as to what would be done and when. service guys polite and smart.
The car was extensively road tested after the repair - which was good. However, it was then returned to me with a mis-set MOT service indicator and I had to return to Coopers to have it reset. Other comments are given below since you limit space.
Good customer service - staff are polite & knowledgeableShowroom & waiting area clean tidy and well-presented
complete satisfaction with service and all my questions answere.d
Pleasant and professional staff, who rarely disappoint
Efficient and truthful MOT unlike Cooper BMW Croydon who lied to me last year and told me my tyres had failed when they had not. I am surprised no one has followed up on this as I have told everyone who has contacted me from BMW.
Too expensive. Also, location inconvenient compared to previous Sevenoaks location - journey tedious.
Helpful service and helpful staff
You serviced and MOT'd the car, when we collected the car everything appeared to be fine, the following day we noticed the car started to smell of burning. We rang the garage but because it was late on a Saturday you couldnt help.
Warm welcome by staff. Work done quickly and efficiently.
My new car only 3 weeks hold had water in one of the light clusters! This is now fixed.
Mike Lee and the team did an outstanding job
Miss information and work took a lot longer than quoted for what appeared no good reason.
Cooper Tunbridge Wells always give me the service I look for when my car needs attention.
Good service, but bit of a wait for MOT. Due, apparently to only one MOT bay being available.
All went well
Your people there are amazing
V good service but just to change wheels and store winter tyres I think it's become a little expensive at £78 when it used to be £50
Car picked up and delivered back on time. No problems reported.
Every aspect of the transaction went very smoothly and courteously.
Tom Smith made the transition smooth.
Because service and advice was very good.
The only problem was that the carpet under the mat in the driver's footwell had dirty boot marks. This should have been noticed and cleaned when the original mats were fitted. It was cleaned after I complained.
The whole experience was very friendly. The salesman new exactly the right questions to ask and gave good honest advice to help make our choices. The car handover was extremely thorough.
Friendly helpful service. Regular emails keeping us up t odate.
Excellent all round service
After a lengthy test drive/ sales pitch and a persuasive sales person, the actual ordering of our brand new car seemed extremely rushed and we felt that we would have liked much longer to go through the details on the spec if the car we ordered.
car pristine and handed over on time with plenty of opportunity to ask about features, etc. very helpful staff
The dealership at Tonbridge Wells was very helpful and the car is all I expected
Good experience, not pressured into a decision. James very helpful.
From start to finish the BMW team gave a fantastic service in all aspects.
The Sales Executive Michael Williams was very knowledgable and friendly
Overall, a very satisfactory experience.
Superb service with excellent attention to detail. It really couldn't have been any better .
A very good experience from the customer's stand point.
Responsive staff who did what they said they would do, helpful to my specific requirements, comfortable environment.
From initial enquiry to delivery there was all the information required and very good contact while awaiting delivery of vehicle. Very patient when I changed my mind on various details.
Would have been completely satisfied if the sat nav had been working
Excellent staff who provided a first class service
Good sales service. The only negative was a delay of a month in delivery.
Welcoming reception staff, quickly attended to and place for the children to sit down.
Sales Lady very nice accommodating great service
A minor point but prior to placing order I needed to know the exact blue colour of the car and it was only when I spoke again to the showroom several days later I was advised to google the colour and this solved the matter.
Always kept informed. I got the car I wanted (even if it wasn't the original one I put the deposit down on!)
Long wait time. More time needed to explain car details !