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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Antony Southern

Accountant
  • Years in the company

Gary Wise

Parts Manager
  • Years in the company

Phillip Lyon

New Car Manager
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All very helpful and straightforward.

Service

They couldn’t have done better!

Service

THey collected the car did the work and brought it back on the same day with the minimum fuss for me.

Service

All done as scheduledNo surprisesYou were much to extensive to replace a the though!That wasn't the service fault though, just your pricing policy

Service

One outstanding item of work remains to be performed on the car

Service

Professional and friendly service

Service

I arrived 30 minutes before my booked time and the gentlemen at the desk at the time was very helpful.

Service

Kept me informed re time scale for completion and did a good job

Service

When I returned to pick up car I thought cost for a MOT and small service was expensive. The staff were professional but not engaging.

Service

The gentleman who dealt with me was superb!

Service

The courtesy car did not have enough fuel.After I paid for the service , I was waiting for my car and no one was available to get my car. Because I had to go and collect my kids I asked them to give my keys and I would collect it myself.

Service

Great service this time, however, was treated poorly a couple of weeks before

Service

Call me back when it was finished.

Service

I booked my car in for a winter wheel swap, the wheels and tyres being stored by Coopers or BMW. I received confirmation.Nobody checked the wheels had been received so I was and still am very annoyed that when I arrived the wheels weren’t there

Service

My car was ready for me at the agreed time, all cleaned and ready

Service

Servis is efficient and reasonably priced. The environment for sitting and waiting for your car is pleasant and relaxing.

Service

paul in service was great

Service

Good job

Service

Servicing was as usual professional and timely but I had to call to check that and when the car was ready due to a busy service demand at that time.

Service

Quick and easy, no inconvenience to me at all!

Service

Everything was good except trying to call and speak to the service department. Each time i called i was left hanging on and never got through

Service

Aftersales at Coopers TW is excellent and very friendly staff with a smile

Service

As above

Service

Receptionist and technician very helpful and informative. Work done on time to required standard

Service

The problem with the car was resolved

Service

Confidence that everything will be smooth, even if there's a delay in components we were informed immediately

Service

See comments above under question 2

Service

The problem wasn’t resolved and I have to been my car back

Service

Sadly the visit to Cooper was because of a very poor service experience on my previous visit. That said this visit was much better and the car was looked after to a faultless standard.

Service

My instructions were not followed and as a result I was given incomplete information that added hundreds of pounds to the cost of returning the vehicle to OEM standard as I had requested.

Service

First class job as always

Service

Customer service non existent.

Service

The paintshop job was carried out speedily and very well

Service

Customer service was exceptional

Service

The matter was looked into , pinpointed and resolved .. at least at that time .. the fault is sadly back, but vehicle booked back in ..

Service

Nothing could have been done to improve my experience apart from cleaning the car which was not possible because of essential maintenance work.

Service

From the ease of booking a service visit right the way through to dropping off and collecting my vehicle the service was faultless.

Service

Steve looked after me very well

Service

usually higher but on this ocassion I was given the wrong information about opening times so had to wait 30 mintes for office to open. It was a simple mistake, I think the person I spoke to on the telephone had forgotten it would be a Saturday

Service

Work carried out on time - car returned valeted.Complimentary coffee in waiting area.

Service

Finish time was supposed to coincide with me leaving for school run and it was late being completed.

Service

Completely satisfied excellent experience

Service

The job was spot on but, at £250 plus VAT, cost £25 more than the estimate.

Service

I had a new rear wiper arm and blade fitted. On the first use the new blade seemed to not wipe clear on its centre section. I lifted the arm away from the window and the wiper blade fell off. I clipped it back into position and it then cleaned OK

Service

Friendly and helpful staff went out of their way to help me to keep a hospital appointment, which was much appreciated.

Service

Staff kept you informed on progress.

Service

Good service overall, marked down to a degree by the difficulty of actually getting to speak to service, being kept holding on for long periods, not being rung back when I have been told that they will. Also pricing, £16 to change a very simple bulb

Service

Did exactly what I needed

Service

As usual, my visit went like clockwork. just as it should

Service

I'm treated fairly, the work is always done without follow up issues, the car is kept in excellent working order.

Service

Fast efficient service

Service

As always the Service managers are highly efficient and great to deal with

Service

Service carried out on time and within budget.

Service

They did not assess the problem I reported. They then could not offer any advise or solution other than there is no problem on the car. The problem persists.

Service

fast turnaround ,video report of car.

Service

nice video and all done according to expectations. you could have quoted for alloys which are scuffed and a small dent over rear wheel arch even though i didn't specifically ask.

Service

Customer service is excellent and facilities are brilliant.

Service

Job done car washed and ready

Service

Very approachable and helpful. Problems sorted quickly and efficiently.

Service

Fix for creaking doors was to apply tape - ran out before finishing job requiring a third visit without be8ng able to provide a car on any of the three visits

Service

Everything worked from dropping car off to picking it up. Would be 5 stars but I have a service warning light showing the service, which means I must take the car back

Service

because it was good

Service

Staff able to keep me informed regularly.Hire car eased the pain significantly.

Service

The service indicator is still showing on my car and I need to travel 33 miles from home and then 33miles back again to remove a warning light left on by Coopers BMW.

Service

One fault was fixed very efficiently and one albeit quite tricky one relating to profiles being deleted on my Satnav was unresolved,

Service

I think the answer in question one goes some way to provide you with my thoughts.

Service

Service was good. No complaints.

Service

Always given personal attention. Normally would have given 4 stars, but had a bit if a wait this time for the hire car which meant I was late for work.

Service

Service at desk excellent - yet again, they did not look at one of the problems I gave them with a faulty key and has to be sorted next time. It was clear on the form but when I collected, not done.

Service

The work was a recall on one of my older BMWs (which was a surprise). It was annoying that the original booking could not be honoured by Coopers as there was no part available. This happened on the last airbag recall too and could easily be avoided.

Service

Problem sorted

Service

Prompt and efficient service

Service

Although there was some confusion about the loan of a car, it was available on the day.The service was satisfactory.

Service

No hassle, good knowledge, good communication, customer satisfaction a priority

Service

Very satisfied

Service

I dealt with Paul Lacey, I just could not fault his service. Paul lives in the same town as me and he always offers to pick the cars up for me, I normally decline because I like to see if there are any new models I could change to.

Service

Feel the tyres should have been checked before being presented for MOT

Service

Staff called to tell me they needed to rearrange appointment, and then proactively called when parts were available to rearrange, and then again to confirm date. All-in-all very efficient.

Service

As above, all efficiently handled

Service

well because the service was that good from the centre

Service

When I received the car back my I connection was no more, the windscreen wipers came on when they were not switched on. My boot flew open and messages were coming up that were not relevant. Phoned up and all these problems will be sorted when I have

Service

Plus- I am treated with respect and efficiency. Minus- The air conditioning is too cold, making the waiting area uncomfortable, and there is no decaff coffee amongst the dozen or so choices of hot drink.

Service

Good management at planning for future likely jobs

Service

Everything was good, just expensive.

Service

I was contacted by telephone and told that my car was ready for collection. I travelled to the garage to pick it up. The vehicle was not ready. I waited for over an hour before it was available.

Service

Who authorised the paint work on the shark fin to be of a satisfactory standard to released back to me - see above

Service

all as expected

Service

Russell Marriner is a great asset to your business, highly able and professional, I would and have certainly recommend his services.

Sales

As above with Tom. He made it feel very personal when we collected our car. Also spent the time to go through everything on the car

Sales

I've done it a few times now, and the process is excellent.

Sales

Excellent during the purchase phase. Rather slow on the delivery day, especially having to wait to talk to a member of the finance team, who was not immediately available. Not clear to me why this separate conversation was needed.

Sales

A very obliging sales excetutive who explained the car to me in great detail-possibly too detailed to absorb all the info..

Sales

It was made very easy

Sales

Haphazard service at counter. Car delivered to us without navigation system installed.

Sales

Simply we have no fault to find.

Sales

We felt rushed to take delivery & only slot available was 4pm & for some reason there was a lot of waiting around to get duty of care signed off. We got keys to car & not shown any controls as we had already got X3 & my car had already been a BMW.

Sales

there was a willingness at all levels where your employees demonstrated the highest level of professionalism.

Sales

Very comprehensive explanation given both regarding the car & it's equipment & the financial side of the sale.

Sales

Both the purchasing and financing were made very simple and easy to deal withAgain both Graham and Julie were Fantastic