The guys who collected the car and brought it back could hardly speak English. When the car came back there were two guys in the car. The speed notification had been turned off and the trip meter reset. I can't see why this would have been necessary.
There was a problem with a tyre valve said to be rusted on this 15 month old car. I had to book a further visit to enable it to be replaced. Cooper then did the job and made no charge.
very good service. The technician also advised me that I didn't need some of the services that had been suggested. Only marked down one star as he advised me that i needed a service which I had already had 3 months ago, but none of the car's systems
Always receive friendly & efficient service when I visit Cooper TW
The Service Department sorted out a minor warranty issue and washed the car which saved me a job.Hulya sorted out a Servicing Package for me.Excellent service from my point of view.
Largely fine. Vacuuming of boot liner would have been appreciated
Accurate diagnosis of the problem, accurate costings, prompt repair at short notice and kept informed as needed.
Excellent in every way, as usual!
I was waiting and given a time 11.30 to 13.00 for an MOT. Just gone 13.00 I went to ask the status and was informed it had failed due to a fault on a tyre. Rather than tell me there was a problem the team cleaned the car. Rubbish service.
In always feel as though I am being ripped off at BMW. The prices do not reflect the work being done. My last 2 cars have been BMW's, my next car won't be.
Quick friendly service from Paul Lacey
The staff are friendly and the car was taken in early to be serviced
simply the fault has not been corrected and is now rebooked in
The service is as I would expect that's why I return
Efficient and work completed before time. Service manager very helpful.
I always feel looked after by Cooper Tunbridge wells
The work was completed promptly to standard service personnel were helpful
4 days after my service I was offered a reduced price service via email. (from BMW). Had coopers appraisef me of this offer I would have delayed my service thus saving £140. Not Happy
The proposed service went as expected, and I was provided with a courtesy vehicle without delay. It appeared my vehicle had been valeted, before returning it to me.
Customer Service Representative came across dismissive, didn't properly listen to me and didn't let me finish speaking before he did.Car was also handed back uncleaned even after being told it was ready and had been cleaned! Poor attention to detail
After location of faults, arranged for three things to be carried out on a particular day and time, as usually arranged with reception. Although 5 days given to obtain parts, only one was available and had to wait whilst that was refixed so that car
I thought the service was brilliant - receiving the video showing you areas of concern a fab idea. The cleaning / valet was quite poor, the car was washed ok, but the inside was not hoovered, if it did it must have been for 5 seconds.
Service staff were very friendly, polite and efficient
The service took a lot longer than expected and I waited. 8am start, quoted 1.5-2 hours, got the car back at 11:45. Nearly 4 hours later with no explanation as to why. This was a major service but it seems like the service book hasn't been updated.
Advised the day before the service that the car had a factory re-call on the iso fix. Advised the dealership we use both isofix in the car. The work was planned to be completed at the same time as the service but sadly was not completed in time.
My car was delivered early and on time MOT carried out; small repair (new bulb) reported and executed as well as the observation that new wiper necessary ( I agree) and 1 litre of oil provided.Car returned promptly at 10 am clean and tidy
prompt, friendly and extremely helpful service-repaired my car quickly
The staff were efficient , courteous and knowledgable, my BMW was ready when agreed. Very easy to deal with.
Felt although treated well by the staff the issue with the washers should have been warranty
Friendly and efficient service at the Cooper Tunbridge Wells, especially their front of office service guy Steve Brand
Very pleased with the service received from booking to the actual day of the service being carried out. All done to suit our time and dates and carried out as promised.
Excellent service as usual by Steve and the team
Work was carried out on my car without consent and then overcharged for the work, the price went down 3 times within a one minute call.
Timeframe quoted for the work was accurate, despite additional fault that was detected upon inspection.
No real issues, was a bit more of a wait than initially estimated.
The picked up the car, examined it and returned it the same day. I wasn't charged because I had requested a service which seemed necessary from the screen information, whivh in fact was not necessary. Not charged, incredible
Great timings available to book on a SatCar taken and delivered in timeGood to be able to say hi to my salesman who recognized me !!!!
Jason looked after us very well
Work completed to high standard. Would have given 'completely satisfied' answer if you'd managed to sort out the problem with the parking warning device on the same day, rather than having to rebook.
Turned around very quick, no fuss, very easy to do business with.
Convenient "while you wait" booking made for oil service. Job completed within the anticipated time to my satisfaction and service reception staff, whom I've dealt with for many years helpful & courteous as always.
No issues, carvreturned clean
Did exactly what you promised to do, on time, at the price quoted. Hard to see how you can improve on that.....
Car was ready on time and the staff, who all know me, were helpful and friendly, as always.
Although the fault I had experienced not been identified or replicated the staff other on the phone and in person were all extremely courteous and thorough.
great service from cooper Tunbridge wells again
Service carried out as described. Car returned on time and in nice clean condition.
Although it took longer than anticipated to replace my tyre, due to difficulties apparently with a previous job, the desk team communicated well and were also informative.
Courtesy and efficient staff who dealt with my car quite quickly.
Prompt service and everything was done within the time originally stated
The staff at coopers Tunbridge wells were very understanding and handled my request very well.
Because I requested a slow puncture be rectified but they said there is nothing wrong with tyre???? Every few weeks I have to inflate this tyre the sensor warnings appear on dash and yes I have to inflate and reset. AlsoYour tyre insurance is a con.
Helpful staff and efficient service
No hassle at all, everything done as promised.
Mostly fine however I wasn't expecting 350 bill for a service 4 weeks into a new car which wasn't really communicated
Simply because of the civil, and courtesy one experience when there!!
Good efficient service
Good atmosphere, spacious place and very professional
This would have been completely satisfied but cannot get away from the fact that it is extremely expensive. In essence I am paying nearly £300 for an oil change, I can get this half price at Halfords but worry about trade in value.
Your service rep made the difference he was great!
I had a problem with my Wife's E46, the Dealer Princepl Gareth Cornell, andSenior Technician Neil Jackson went out of their way to explain the problem and ultimately find a solution. Cannot praise them enough. Five Star Service.
Good customer service as always from the service team
very polite and helpful and kept me informed
Excellent service from everyone we spoke to
I always feel welcome at Coopers & like to have a look at the bikes whilst the car is being serviced
Failure to advise about possible shortfall in tyre replacement warranty. Poor customer service
I still feel that there is something wrong
Helpful service from Cooper Tun Wells
The total cost of the service was £919.96 with a minimum of parts. Although I was warned it would be expensive this was still an enormous shock.
Still waiting service log
Fast and job well done
Very friendly and efficient staff
Everything was fine though it would have been nice if the car was cleaned before it was returned to me as it was covered in greasy fingerprints
Great service & comms
Because the car was booked in for a change to winter tyres ( 3 weeks before ) . At check in I was told that there was also a recall which I had not been informed about at the time of booking but was known about and I would have to bring the car back
Everything was well explained and clear treatment was given to avoid problem recurring. Prompt and thorough help given.
Always very attentive and excellent customer service
After having agreed a price, conditions etc., when we went to the dealers to sign the agreement, the dealers tried to change the price maintaining that the discount offered was on the pre vat price not the full price. Luckily I had the original docs!
Professional friendly service, pleasant transaction!
Friendly, approachable and knowledgeable. Very impressed.
I was kept informed all through the process of buying the car and when it would be available for pick up. As I was buying a car in the UK but living in Belgium at the time, this provided a high level of confidence that everything would go to plan
Fantastic service from start to finish.Well communicated throughout, from test drive to pickup
Michael Williams was excellent start to finish. The building is super smart and enhances the whole BMW experience.
From our initial reception to the meeting with our sales person was all undertaken with due efficiency. Everyone made it a pleasing experience.
Salesman extremely helpful
Clear no nonsense engagement with Graham Hall and James Jordan. Responsive and courteous
James was great, knowledgable and personable and very easy to deal with
The salesman was very prompt in dealing with everything and always got back to me very quickly if he was not available straight away.
Surprised not to find "sensors" at front as standard - having got them at rear - as was my experience in my previous model
Efforts made to find demo models. Reasonable price negotiated in good humour. Alex kept me informed throughout waiting time, and was excellent throughout..