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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

see above but also decent dealership and decent staff who care.

Service

The only problem, seemingly of BMW's design was the inability of staff to change the brake fluid on June 30th because it was not due until 1st July and could not be done until 2nd. Not a great deal of common sense!

Service

Service team member went extra mile to claim part cost from manufacturer, despite being outside any warranty period.

Service

Reason as above all expertly dealt with

Service

Second visit prevented a more positive score

Service

Paul in service is also a straight-forward gent, who assisted where he could. The distinctions drawn between dealerships was painful and not necessary. Coopers should have waived the labour on the replacement roof racks which were under warranty.

Service

Efficient, got me in quickly, good job on the car

Service

Team there very good

Service

Dropped a star because my car was damaged by your technicians, but rectified very quickly and to my satisfaction.

Service

It was very efficient and well priced

Service

I would have been completely satisfied had the fault to my car been fully remedied but the metallic sounding rattle to the tailgate soon returned.

Service

Every thing went very well

Service

Staff are friendly, service is fantastic.

Service

There was a long delay on ordering/ having the warranty part available. The car was meant to be ready late the same evening but was not finished until 3/4pm the following day. This caused quite a bit of inconvenience for me which was not addressed.

Service

helpful team

Service

Great service and kept informed

Service

Could not fault the service in any way.

Service

Perfect service

Service

Very pleased with the BMW Reception Centre personnel who got the problem identified early and arranged a rental car. Disappointed to have to pay the additional insurance premiums for the rental car at Enterprise though.

Service

It took less time than expected

Service

Faultless service

Service

It was fine but expensive

Service

Very good service but owing to sickness my car wasn't available when initially, or a second later time and ended up being available at quite an inconvenient time.

Service

great customer care

Service

Not a gripe but a fact, all is well except I have to return as you did not have the part in stock.

Service

Good attention to detail and awareness of our requirements.

Service

Always an excellent service. Able to wait in a good environment and updated frequently.

Service

Service was fine and completed on time. Unfortunately a minor issue raised when booking the service and on deposisting the car was not looked at and was left to be the subject of another visit.

Service

very helpful, excellent service.

Service

Very professional service good experience

Service

Polite and very helpful staff

Service

Completely resolved my problem. Faultless service

Service

Helpful staff

Service

Quality of work and Lisson with staff planning

Service

Highly satisfied

Service

They always go the extra mile to give me expedite and friendly service.

Service

The service department - especially Paul were very helpful and efficient. They checked the car thoroughly and found a fault with the tyres that another BMW dealership had missed completely only a couple of weeks before.

Service

All completed promptly and efficiently.

Service

all good

Service

This service was combined with essential work by BMW. Timescale I was given was 3/4 days. Small Hyundai i was my courtesy car. My X3 was ready day two and pressure to pick up my car and return the Hyundai was immense. Had to change my schedule. !!!

Service

I came in with a problem,and inspite of being busy,Steve on your service desk took the time to check out the problem...

Service

Extremely efficient, courteous and professional from the moment I walked in to the moment I drove away in my new BMW. A trouble-free and highly satisfying experience.

Service

Took car in for MOT which it failed However tnext available slot they had to fix the car was over a week which means I've been unable to use the car. Also insisted if the MOT wasn't repeated within the 10days I would have to repay for MOT

Service

Because I was

Service

Very helpful team

Service

I always feel in safe hands and always very satisfied with the work. Last year I updated my BMW and Piers ,my salesman did everything he could to help me. I could have bought a cheaper car but I know I am always in safe and capable hands at BMW TWell

Service

Efficient, courteous, collected car on time and very helpful

Service

Staff were excellent and very helpful

Service

Recall work done in less time than initially scheduled

Service

Helpful Found the car I was looking for Quick Didn't over sell.

Service

from break down to finish services has been outstanding except for that mentioned below. Although the time off the road was unacceptable,

Service

.

Service

Fitting replacement tyre under Cooper tyre insurance scheme. No issues raised, completed in 1 hour approx and car returned cleaned and washed. Excellent

Service

Service was carried out but garage said they would check all tyre pressures and two days later the tyre pressure warning came on and all tyres were 30% below what they should have been.

Service

We were very pleased that the windscreen wash was fixed at no cost but a bit disappointed that the upgrade could not be done when we have booked an all day appointment to include this.

Service

The enhancements were completed. Even when this took longer than expected, I was kept informed and the courtesy vehicle was rescheduled and collected my from my home.

Service

The service I received from Steve Brand and Neil Jackson, was exceptional and above my expectations. As it was an emergency booking, I was expecting to be waiting the whole day but the service was professional, speedy and efficient.

Service

Very efficient and helpful staff and could not fault the standard of repair to bodywork carried out

Service

The car care and information were excellent.But..You phoned the night before to say my promised courtesy car would not be ready at 8am, but would be by 11am. I rearranged my day to get there at 11, but then had to wait till 11.20. VERY inconvenient

Service

It couldn't have been better

Service

After a rocky start......Very pleased with BMW assist and the speed the problem was sorted.

Service

Service seems satisfactory. Our disappointment was that the car was returned having been very poorly washed. This is part of the service, and both the inside and the outside of the car with areas completely missed. This is not a service.

Service

The servicing was done satisfactorily as far as I can tell.BUT the cleaning of the vehicle which I understand is part of the service was most disappointing. I doubt whether it had been leathered and it had certainly not been hovered in the back.

Service

Polite, efficient, calm process.

Service

Reception had the paperwork available, addressed me by name, verified details & quickly let me get on my way. The call confirming vehicle readiness was appreciated & the clean and vacuum was a very pleasant surprise. Easy, Effective, Efficient

Service

The car went in for an MOT under my instruction but my wife took the car in. When I saw the bill there were addtitional and in my view unecessary work carried out without my permission which my wife paid for thinking they were approved.

Service

£330 for what is effectively an oil change is extortionate.Plus we didn't even have the car valeted for that

Service

Appointment given for first service for X5. Received on time, service performed on time.

Service

Unable to estimate beforehand time fitting two new rear tyres and terrible service over the phone

Service

Speedy and efficient service in friendly fashion

Service

Finished when they said. Staff very welcoming.

Service

As above

Sales

Please see comment below. In addition I had to chase up why my deposit hadn't been returned one month after taking delivery of the car.

Sales

Hulya is a credit to your showroom and made the experience very pleasurable.

Sales

Generally a very good performance overall marked down only because of some mislaid paperwork which may have been aggravated by the sickness absence of a key manager. The GardX pack was missing and had to be collected later.

Sales

Excellent customer service from Tom

Sales

I would be completely satisfied other than being called, SMSd, mailed to advise that BMW were offering free servicing on new cars even though I explained I had just bought a car - though was happy to be given free servicing!

Sales

Made to feel very welcome

Sales

All staff helpful

Sales

Because I was satified

Sales

Efficiently carried out - easy to deal with - salesman not pushy

Sales

Courteous, patient, professional and very supportive throughout the whole process. The staff make a customer feel valued! Great service!