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ABOUT COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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PIECE TOGETHER THE PERFECT CHRISTMAS

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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Meet the team

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Gareth Cornell

Head Of Business

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and efficient service at the Cooper Tunbridge Wells, especially their front of office service guy Steve Brand

Service

Excellent service as usual by Steve and the team

Service

Very pleased with the service received from booking to the actual day of the service being carried out. All done to suit our time and dates and carried out as promised.

Service

Work was carried out on my car without consent and then overcharged for the work, the price went down 3 times within a one minute call.

Service

Timeframe quoted for the work was accurate, despite additional fault that was detected upon inspection.

Service

no problems

Service

The picked up the car, examined it and returned it the same day. I wasn't charged because I had requested a service which seemed necessary from the screen information, whivh in fact was not necessary. Not charged, incredible

Service

No real issues, was a bit more of a wait than initially estimated.

Service

Jason looked after us very well

Service

Great timings available to book on a SatCar taken and delivered in timeGood to be able to say hi to my salesman who recognized me !!!!

Service

Work completed to high standard. Would have given 'completely satisfied' answer if you'd managed to sort out the problem with the parking warning device on the same day, rather than having to rebook.

Service

Convenient "while you wait" booking made for oil service. Job completed within the anticipated time to my satisfaction and service reception staff, whom I've dealt with for many years helpful & courteous as always.

Service

Turned around very quick, no fuss, very easy to do business with.

Service

No issues, carvreturned clean

Service

Car was ready on time and the staff, who all know me, were helpful and friendly, as always.

Service

Did exactly what you promised to do, on time, at the price quoted. Hard to see how you can improve on that.....

Service

great service from cooper Tunbridge wells again

Service

Although the fault I had experienced not been identified or replicated the staff other on the phone and in person were all extremely courteous and thorough.

Service

Service carried out as described. Car returned on time and in nice clean condition.

Service

Prompt service and everything was done within the time originally stated

Service

Courtesy and efficient staff who dealt with my car quite quickly.

Service

Although it took longer than anticipated to replace my tyre, due to difficulties apparently with a previous job, the desk team communicated well and were also informative.

Service

The staff at coopers Tunbridge wells were very understanding and handled my request very well.

Service

Helpful staff and efficient service

Service

Because I requested a slow puncture be rectified but they said there is nothing wrong with tyre???? Every few weeks I have to inflate this tyre the sensor warnings appear on dash and yes I have to inflate and reset. AlsoYour tyre insurance is a con.

Service

No hassle at all, everything done as promised.

Service

Mostly fine however I wasn't expecting 350 bill for a service 4 weeks into a new car which wasn't really communicated

Service

Simply because of the civil, and courtesy one experience when there!!

Service

Good efficient service

Service

Good atmosphere, spacious place and very professional

Service

This would have been completely satisfied but cannot get away from the fact that it is extremely expensive. In essence I am paying nearly £300 for an oil change, I can get this half price at Halfords but worry about trade in value.

Service

Your service rep made the difference he was great!

Service

I had a problem with my Wife's E46, the Dealer Princepl Gareth Cornell, andSenior Technician Neil Jackson went out of their way to explain the problem and ultimately find a solution. Cannot praise them enough. Five Star Service.

Service

Good customer service as always from the service team

Service

very polite and helpful and kept me informed

Service

I always feel welcome at Coopers & like to have a look at the bikes whilst the car is being serviced

Service

Excellent service from everyone we spoke to

Service

Helpful service from Cooper Tun Wells

Service

I still feel that there is something wrong

Service

Failure to advise about possible shortfall in tyre replacement warranty. Poor customer service

Service

The total cost of the service was £919.96 with a minimum of parts. Although I was warned it would be expensive this was still an enormous shock.

Service

Still waiting service log

Service

Fast and job well done

Service

Very friendly and efficient staff

Service

Everything was well explained and clear treatment was given to avoid problem recurring. Prompt and thorough help given.

Service

Because the car was booked in for a change to winter tyres ( 3 weeks before ) . At check in I was told that there was also a recall which I had not been informed about at the time of booking but was known about and I would have to bring the car back

Service

Great service & comms

Service

Everything was fine though it would have been nice if the car was cleaned before it was returned to me as it was covered in greasy fingerprints

Service

Always very attentive and excellent customer service

Service

Courtesy throughout, prompt and efficient service and carried out everything requested

Service

The dealer did not address my concerns at all!

Service

It was great to do it by appointment, but ....It took almost one hour longer than planned.I still have no paperwork,despite the promise to post it onto me.The boot area was not cleaned at all.

Service

Work completed efficiently and car was spotless when we picked it up

Service

The service and checking my car was as expected

Service

Excellent service

Service

Car was not cleaned.No feedback given about the inspection I booked in.Nothing is checked according to my dashcam images

Service

The work was perfect, the staff were nice and helpful, but they failed to call me as soon as the car was ready for collection, so 4/5

Service

Car was recalled for child seat fixing modification. I don't need but was told should be done for resale value.Car took 2 full days and they lent me an I car. Car not cleaned on collection and box of tissues missing from back seat.

Service

I receive a consistently high quality service at BMW Tunbridge Wells. They are always happy to help, it's one if the reasons I have stayed with BMW!

Service

Work was done to a very high standard as usual.Unfortunately, there was not time to complete the two enhancements this time, so I will have to arrange to take the car in another time.

Service

Attentive, knowledgeable and helpful staff

Service

Some basic checks not done. Washer fluid not topped up. Have to go back for some steering software upgrade that they knew was needed when I booked the car in

Service

Looked like car had been cleaned in the dark.

Service

The service was very good. Only 4.6 is that a car was not know to be a available. Did not have to wait long, but the car provided was a large MPV 2 series grand active... I'm not a dad... I'm happily single,... and also the car was front wheel drive

Service

Very good service in all aspects which included your staff and communication. Thank you.

Service

All staff are very professional and very helpful.

Service

no service report; impossible to talk to the service department; reception ineffective; telephone system ****

Service

There is still one issue outstanding & I am waiting on a call.

Service

Incorrect information given and a great deal of time need to put it right. the costs of parts seemed to have been randomly plucked out of the air so see how much profit they could generate form the work.

Service

My car was not cleaned properly on the out outside ,streaks of water on the doors windscreen dirty the wipers had been used prior to me collecting car leaving dirt attached the edge of windscreen

Service

The experience was excellent from start to finish.

Service

Great staff you have over there

Service

Great service and value for money on this occasion

Service

I find it difficult to believe that the tyres on a new car need inflating every 6/8Weeks. This is particularly so when our annual mileage is circa 3000 yesThree thousand.

Service

Loan car - filthy with only 5 miles of fuel on gauge was running on empty to get to nearest petrol station ! Very StressfullWhen collecting my car which was a day early than expected - was told had been cleaned - was not ! Totally unacceptable

Service

Excellent staff at service reception

Service

This is the third time I've been over to the show room to resolve the same problem. It takes me 1hr 30mins and sometimes more to get to Tunbridge Wells from my house, which as you can appreciate, eats into to my working day.

Service

BMW Tonbridge Wells swapped Summer wheels/tyres for Winter ones stored with BMW. Tyre Pressue Monitor was reset by garage but not tested. As it turns out the Tyre Pressure Monitor that was functioning perfectly before wheel swap now isn't working.

Service

Car had engine management light on as we drive away Airflow meter was unplugged and induction hose clip was undone

Service

The job was carried out efficiently and in good time.

Service

Service centre had wrong tyre delivered and did not check prior to my appointment. I spent a morning waiting only to be told that they did not have run flat tyre. A new appointment was made 2 days later for fitting correct tyre. Another wasted day!

Service

have been a customer for 25years plus and your service dept has always and still does give outstanding service

Service

From the initial enquiry to job completion staff were very professional

Service

From our initial reception to the meeting with our sales person was all undertaken with due efficiency. Everyone made it a pleasing experience.

Sales

James was great, knowledgable and personable and very easy to deal with

Sales

Salesman extremely helpful

Sales

I've never purchased a new car before so not much to judge against

Sales

Clear no nonsense engagement with Graham Hall and James Jordan. Responsive and courteous

Sales

The salesman was very prompt in dealing with everything and always got back to me very quickly if he was not available straight away.

Sales

Surprised not to find "sensors" at front as standard - having got them at rear - as was my experience in my previous model

Sales

Efforts made to find demo models. Reasonable price negotiated in good humour. Alex kept me informed throughout waiting time, and was excellent throughout..

Sales

It was handled efficiently and comprehensively. The "Product Genius" was most helpful in clarifying various aspects of the car. I was kept fully informed of the progress of my car from factory to dealership.

Sales

Tom was great to work with and very attentive. Always answered questions when we had them and called us back right away. It is also of note that he genuinely cared about each and every detail and treated us like good friends or family.

Sales

A very professional, friendly service from the lovely Tom at Coopers, Tunbridge Wells.

Sales

I would like to personally thank a Philippe Young (from Park Lane Motorrad) and James Mitchell for their engagement as if it had not been for these two salesman who care passionately about the BMW brand I would have bought from another marque.

Sales

Very polite and a great service.

Sales

Graham Hall your super salesman was extremely helpful with the purchase of the car, he was very patient explaining the technicalities of how it works, and was very sympathetic to our needs, we had great confidence in him .

Sales

Friendly and quietly efficient.

Sales

Patrick Shine and James Jordan were both most helpful and considerate during the time we were considering whether to purchase a BMW. The delivery of the vehicle went smoothly and since then Alex has explained in detail the computer system.

Sales

I have previously purchased an M3 from BMW Maidstone. Not a good experience whatsoever from start to finish, however, Coopers were simply fantastic in every respect. They have customer service just right. Painless exercise. Will keep my business.