Friendly and efficient service at the Cooper Tunbridge Wells, especially their front of office service guy Steve Brand
Excellent service as usual by Steve and the team
Very pleased with the service received from booking to the actual day of the service being carried out. All done to suit our time and dates and carried out as promised.
Work was carried out on my car without consent and then overcharged for the work, the price went down 3 times within a one minute call.
Timeframe quoted for the work was accurate, despite additional fault that was detected upon inspection.
The picked up the car, examined it and returned it the same day. I wasn't charged because I had requested a service which seemed necessary from the screen information, whivh in fact was not necessary. Not charged, incredible
No real issues, was a bit more of a wait than initially estimated.
Jason looked after us very well
Great timings available to book on a SatCar taken and delivered in timeGood to be able to say hi to my salesman who recognized me !!!!
Work completed to high standard. Would have given 'completely satisfied' answer if you'd managed to sort out the problem with the parking warning device on the same day, rather than having to rebook.
Convenient "while you wait" booking made for oil service. Job completed within the anticipated time to my satisfaction and service reception staff, whom I've dealt with for many years helpful & courteous as always.
Turned around very quick, no fuss, very easy to do business with.
No issues, carvreturned clean
Car was ready on time and the staff, who all know me, were helpful and friendly, as always.
Did exactly what you promised to do, on time, at the price quoted. Hard to see how you can improve on that.....
great service from cooper Tunbridge wells again
Although the fault I had experienced not been identified or replicated the staff other on the phone and in person were all extremely courteous and thorough.
Service carried out as described. Car returned on time and in nice clean condition.
Prompt service and everything was done within the time originally stated
Courtesy and efficient staff who dealt with my car quite quickly.
Although it took longer than anticipated to replace my tyre, due to difficulties apparently with a previous job, the desk team communicated well and were also informative.
The staff at coopers Tunbridge wells were very understanding and handled my request very well.
Helpful staff and efficient service
Because I requested a slow puncture be rectified but they said there is nothing wrong with tyre???? Every few weeks I have to inflate this tyre the sensor warnings appear on dash and yes I have to inflate and reset. AlsoYour tyre insurance is a con.
No hassle at all, everything done as promised.
Mostly fine however I wasn't expecting 350 bill for a service 4 weeks into a new car which wasn't really communicated
Simply because of the civil, and courtesy one experience when there!!
Good efficient service
Good atmosphere, spacious place and very professional
This would have been completely satisfied but cannot get away from the fact that it is extremely expensive. In essence I am paying nearly £300 for an oil change, I can get this half price at Halfords but worry about trade in value.
Your service rep made the difference he was great!
I had a problem with my Wife's E46, the Dealer Princepl Gareth Cornell, andSenior Technician Neil Jackson went out of their way to explain the problem and ultimately find a solution. Cannot praise them enough. Five Star Service.
Good customer service as always from the service team
very polite and helpful and kept me informed
I always feel welcome at Coopers & like to have a look at the bikes whilst the car is being serviced
Excellent service from everyone we spoke to
Helpful service from Cooper Tun Wells
I still feel that there is something wrong
Failure to advise about possible shortfall in tyre replacement warranty. Poor customer service
The total cost of the service was £919.96 with a minimum of parts. Although I was warned it would be expensive this was still an enormous shock.
Still waiting service log
Fast and job well done
Very friendly and efficient staff
Everything was well explained and clear treatment was given to avoid problem recurring. Prompt and thorough help given.
Because the car was booked in for a change to winter tyres ( 3 weeks before ) . At check in I was told that there was also a recall which I had not been informed about at the time of booking but was known about and I would have to bring the car back
Great service & comms
Everything was fine though it would have been nice if the car was cleaned before it was returned to me as it was covered in greasy fingerprints
Always very attentive and excellent customer service
Courtesy throughout, prompt and efficient service and carried out everything requested
The dealer did not address my concerns at all!
It was great to do it by appointment, but ....It took almost one hour longer than planned.I still have no paperwork,despite the promise to post it onto me.The boot area was not cleaned at all.
Work completed efficiently and car was spotless when we picked it up
The service and checking my car was as expected
Car was not cleaned.No feedback given about the inspection I booked in.Nothing is checked according to my dashcam images
The work was perfect, the staff were nice and helpful, but they failed to call me as soon as the car was ready for collection, so 4/5
Car was recalled for child seat fixing modification. I don't need but was told should be done for resale value.Car took 2 full days and they lent me an I car. Car not cleaned on collection and box of tissues missing from back seat.
I receive a consistently high quality service at BMW Tunbridge Wells. They are always happy to help, it's one if the reasons I have stayed with BMW!
Work was done to a very high standard as usual.Unfortunately, there was not time to complete the two enhancements this time, so I will have to arrange to take the car in another time.
Attentive, knowledgeable and helpful staff
Some basic checks not done. Washer fluid not topped up. Have to go back for some steering software upgrade that they knew was needed when I booked the car in
Looked like car had been cleaned in the dark.
The service was very good. Only 4.6 is that a car was not know to be a available. Did not have to wait long, but the car provided was a large MPV 2 series grand active... I'm not a dad... I'm happily single,... and also the car was front wheel drive
Very good service in all aspects which included your staff and communication. Thank you.
All staff are very professional and very helpful.
no service report; impossible to talk to the service department; reception ineffective; telephone system ****
There is still one issue outstanding & I am waiting on a call.
Incorrect information given and a great deal of time need to put it right. the costs of parts seemed to have been randomly plucked out of the air so see how much profit they could generate form the work.
My car was not cleaned properly on the out outside ,streaks of water on the doors windscreen dirty the wipers had been used prior to me collecting car leaving dirt attached the edge of windscreen
The experience was excellent from start to finish.
Great staff you have over there
Great service and value for money on this occasion
I find it difficult to believe that the tyres on a new car need inflating every 6/8Weeks. This is particularly so when our annual mileage is circa 3000 yesThree thousand.
Loan car - filthy with only 5 miles of fuel on gauge was running on empty to get to nearest petrol station ! Very StressfullWhen collecting my car which was a day early than expected - was told had been cleaned - was not ! Totally unacceptable
Excellent staff at service reception
This is the third time I've been over to the show room to resolve the same problem. It takes me 1hr 30mins and sometimes more to get to Tunbridge Wells from my house, which as you can appreciate, eats into to my working day.
BMW Tonbridge Wells swapped Summer wheels/tyres for Winter ones stored with BMW. Tyre Pressue Monitor was reset by garage but not tested. As it turns out the Tyre Pressure Monitor that was functioning perfectly before wheel swap now isn't working.
Car had engine management light on as we drive away Airflow meter was unplugged and induction hose clip was undone
The job was carried out efficiently and in good time.
Service centre had wrong tyre delivered and did not check prior to my appointment. I spent a morning waiting only to be told that they did not have run flat tyre. A new appointment was made 2 days later for fitting correct tyre. Another wasted day!
have been a customer for 25years plus and your service dept has always and still does give outstanding service
From the initial enquiry to job completion staff were very professional
From our initial reception to the meeting with our sales person was all undertaken with due efficiency. Everyone made it a pleasing experience.
James was great, knowledgable and personable and very easy to deal with
Salesman extremely helpful
I've never purchased a new car before so not much to judge against
Clear no nonsense engagement with Graham Hall and James Jordan. Responsive and courteous
The salesman was very prompt in dealing with everything and always got back to me very quickly if he was not available straight away.
Surprised not to find "sensors" at front as standard - having got them at rear - as was my experience in my previous model
Efforts made to find demo models. Reasonable price negotiated in good humour. Alex kept me informed throughout waiting time, and was excellent throughout..
It was handled efficiently and comprehensively. The "Product Genius" was most helpful in clarifying various aspects of the car. I was kept fully informed of the progress of my car from factory to dealership.
Tom was great to work with and very attentive. Always answered questions when we had them and called us back right away. It is also of note that he genuinely cared about each and every detail and treated us like good friends or family.
A very professional, friendly service from the lovely Tom at Coopers, Tunbridge Wells.
I would like to personally thank a Philippe Young (from Park Lane Motorrad) and James Mitchell for their engagement as if it had not been for these two salesman who care passionately about the BMW brand I would have bought from another marque.
Very polite and a great service.
Graham Hall your super salesman was extremely helpful with the purchase of the car, he was very patient explaining the technicalities of how it works, and was very sympathetic to our needs, we had great confidence in him .
Friendly and quietly efficient.
Patrick Shine and James Jordan were both most helpful and considerate during the time we were considering whether to purchase a BMW. The delivery of the vehicle went smoothly and since then Alex has explained in detail the computer system.
I have previously purchased an M3 from BMW Maidstone. Not a good experience whatsoever from start to finish, however, Coopers were simply fantastic in every respect. They have customer service just right. Painless exercise. Will keep my business.