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All very helpful and straightforward.
They couldnt have done better!
THey collected the car did the work and brought it back on the same day with the minimum fuss for me.
All done as scheduledNo surprisesYou were much to extensive to replace a the though!That wasn't the service fault though, just your pricing policy
One outstanding item of work remains to be performed on the car
Professional and friendly service
I arrived 30 minutes before my booked time and the gentlemen at the desk at the time was very helpful.
Kept me informed re time scale for completion and did a good job
When I returned to pick up car I thought cost for a MOT and small service was expensive. The staff were professional but not engaging.
The gentleman who dealt with me was superb!
The courtesy car did not have enough fuel.After I paid for the service , I was waiting for my car and no one was available to get my car. Because I had to go and collect my kids I asked them to give my keys and I would collect it myself.
Great service this time, however, was treated poorly a couple of weeks before
Call me back when it was finished.
I booked my car in for a winter wheel swap, the wheels and tyres being stored by Coopers or BMW. I received confirmation.Nobody checked the wheels had been received so I was and still am very annoyed that when I arrived the wheels werent there
My car was ready for me at the agreed time, all cleaned and ready
Servis is efficient and reasonably priced. The environment for sitting and waiting for your car is pleasant and relaxing.
paul in service was great
Servicing was as usual professional and timely but I had to call to check that and when the car was ready due to a busy service demand at that time.
Quick and easy, no inconvenience to me at all!
Everything was good except trying to call and speak to the service department. Each time i called i was left hanging on and never got through
Aftersales at Coopers TW is excellent and very friendly staff with a smile
Receptionist and technician very helpful and informative. Work done on time to required standard
The problem with the car was resolved
Confidence that everything will be smooth, even if there's a delay in components we were informed immediately
See comments above under question 2
The problem wasnt resolved and I have to been my car back
Sadly the visit to Cooper was because of a very poor service experience on my previous visit. That said this visit was much better and the car was looked after to a faultless standard.
My instructions were not followed and as a result I was given incomplete information that added hundreds of pounds to the cost of returning the vehicle to OEM standard as I had requested.
First class job as always
Customer service non existent.
The paintshop job was carried out speedily and very well
Customer service was exceptional
The matter was looked into , pinpointed and resolved .. at least at that time .. the fault is sadly back, but vehicle booked back in ..
Nothing could have been done to improve my experience apart from cleaning the car which was not possible because of essential maintenance work.
From the ease of booking a service visit right the way through to dropping off and collecting my vehicle the service was faultless.
Steve looked after me very well
usually higher but on this ocassion I was given the wrong information about opening times so had to wait 30 mintes for office to open. It was a simple mistake, I think the person I spoke to on the telephone had forgotten it would be a Saturday
Work carried out on time - car returned valeted.Complimentary coffee in waiting area.
Finish time was supposed to coincide with me leaving for school run and it was late being completed.
Completely satisfied excellent experience
The job was spot on but, at £250 plus VAT, cost £25 more than the estimate.
I had a new rear wiper arm and blade fitted. On the first use the new blade seemed to not wipe clear on its centre section. I lifted the arm away from the window and the wiper blade fell off. I clipped it back into position and it then cleaned OK
Friendly and helpful staff went out of their way to help me to keep a hospital appointment, which was much appreciated.
Staff kept you informed on progress.
Good service overall, marked down to a degree by the difficulty of actually getting to speak to service, being kept holding on for long periods, not being rung back when I have been told that they will. Also pricing, £16 to change a very simple bulb
Did exactly what I needed
As usual, my visit went like clockwork. just as it should
I'm treated fairly, the work is always done without follow up issues, the car is kept in excellent working order.
Fast efficient service
As always the Service managers are highly efficient and great to deal with
Service carried out on time and within budget.
They did not assess the problem I reported. They then could not offer any advise or solution other than there is no problem on the car. The problem persists.
fast turnaround ,video report of car.
nice video and all done according to expectations. you could have quoted for alloys which are scuffed and a small dent over rear wheel arch even though i didn't specifically ask.
Customer service is excellent and facilities are brilliant.
Job done car washed and ready
Very approachable and helpful. Problems sorted quickly and efficiently.
Fix for creaking doors was to apply tape - ran out before finishing job requiring a third visit without be8ng able to provide a car on any of the three visits
Everything worked from dropping car off to picking it up. Would be 5 stars but I have a service warning light showing the service, which means I must take the car back
because it was good
Staff able to keep me informed regularly.Hire car eased the pain significantly.
The service indicator is still showing on my car and I need to travel 33 miles from home and then 33miles back again to remove a warning light left on by Coopers BMW.
One fault was fixed very efficiently and one albeit quite tricky one relating to profiles being deleted on my Satnav was unresolved,
I think the answer in question one goes some way to provide you with my thoughts.
Service was good. No complaints.
Always given personal attention. Normally would have given 4 stars, but had a bit if a wait this time for the hire car which meant I was late for work.
Service at desk excellent - yet again, they did not look at one of the problems I gave them with a faulty key and has to be sorted next time. It was clear on the form but when I collected, not done.
The work was a recall on one of my older BMWs (which was a surprise). It was annoying that the original booking could not be honoured by Coopers as there was no part available. This happened on the last airbag recall too and could easily be avoided.
Prompt and efficient service
Although there was some confusion about the loan of a car, it was available on the day.The service was satisfactory.
No hassle, good knowledge, good communication, customer satisfaction a priority
I dealt with Paul Lacey, I just could not fault his service. Paul lives in the same town as me and he always offers to pick the cars up for me, I normally decline because I like to see if there are any new models I could change to.
Feel the tyres should have been checked before being presented for MOT
Staff called to tell me they needed to rearrange appointment, and then proactively called when parts were available to rearrange, and then again to confirm date. All-in-all very efficient.
As above, all efficiently handled
well because the service was that good from the centre
When I received the car back my I connection was no more, the windscreen wipers came on when they were not switched on. My boot flew open and messages were coming up that were not relevant. Phoned up and all these problems will be sorted when I have
Plus- I am treated with respect and efficiency. Minus- The air conditioning is too cold, making the waiting area uncomfortable, and there is no decaff coffee amongst the dozen or so choices of hot drink.
Good management at planning for future likely jobs
Everything was good, just expensive.
I was contacted by telephone and told that my car was ready for collection. I travelled to the garage to pick it up. The vehicle was not ready. I waited for over an hour before it was available.
Who authorised the paint work on the shark fin to be of a satisfactory standard to released back to me - see above
all as expected
Russell Marriner is a great asset to your business, highly able and professional, I would and have certainly recommend his services.
As above with Tom. He made it feel very personal when we collected our car. Also spent the time to go through everything on the car
I've done it a few times now, and the process is excellent.
Excellent during the purchase phase. Rather slow on the delivery day, especially having to wait to talk to a member of the finance team, who was not immediately available. Not clear to me why this separate conversation was needed.
A very obliging sales excetutive who explained the car to me in great detail-possibly too detailed to absorb all the info..
It was made very easy
Haphazard service at counter. Car delivered to us without navigation system installed.
Simply we have no fault to find.
We felt rushed to take delivery & only slot available was 4pm & for some reason there was a lot of waiting around to get duty of care signed off. We got keys to car & not shown any controls as we had already got X3 & my car had already been a BMW.
there was a willingness at all levels where your employees demonstrated the highest level of professionalism.
Very comprehensive explanation given both regarding the car & it's equipment & the financial side of the sale.
Both the purchasing and financing were made very simple and easy to deal withAgain both Graham and Julie were Fantastic