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ABOUT US COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

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Meet the team

Gareth Cornell

Head Of Business

Marc Chadwick

Senior Sales Consultant

Sam Guppy

Product Genius

Tom Farthing

Product Genius

Paul Cue

Local Business Development Manager

Martin Hollamby

Aftersales Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 49 ratings
    • 16 comments
  • Service

    4.1
    • 169 ratings
    • 46 comments

The service was very good.

Service

Everything was fine.

Service

I was an hour late and they accommodated that, they were fantastic.

Service

They are always very good, they look after me well.

Service

Kept informed how long the vehicle was in the workshop

Service

Completed ahead of estimated time, service reception are very well laid out, and service personnel extremely helpful

Service

The work was carried out competently and professionally. It was done more quickly than I expected. I was pleased to receive follow-up information. As ever, the staff were efficient and friendly.

Service

The appointment was not booked in properly

Service

Great service from Paul Lacey at T.Wells service desk, if I had to be picky and appreciate complementary wash and valet looked rushed especially wheels which I redid when I got home

Service

The centre is lovely; the people in there were fantastic.

Service

Nice friendly staff and was done really quick.

Service

They said they gonna clean inside & outside next don't tell the customer about this if they're not to do it because customer is expecting it....

Service

Chris and John have been really helpful, they come and collect my car.

Service

The centre did not fix the problem I wanted fixed.

Service

Looked after me but it took a long time

Service

My car came in for fitting of a failed AirCon Condenser and fitting of personal plates. Air Con fault was rectified but rear personal plate was defective and I had to return the car for a replacement plate to be fitted.

Service

I found it difficult getting through on the phone.

Service

Very quick service

Service

Very courteous, friendly and efficient throughout the whole purchasing/sales procedure. I have always used the Tunbridge Wells centre and will continue to do so in the future.

Sales

Despite discussing with call center operative beforehand that my car had not reached the correct number of miles for a service , I was reassured that it would be serviced but when the car was taken in to coopers they refused to do it early.

Service

I have been using the services of Cooper Tunbridge Wells (and as L&C Tunbridge Wells) for over 20 years.All personnel were polite and couteous and you feel valued and respected.

Sales

Sometimes slow to get messages through.

Sales

The dealer has kept me informed about the progress on my car. However I think that they could improve their switchboard operations as getting through to a service desk individual is very hit or miss. Lee has done a good job on keeping me upto date.

Service

Initially no courtesy car available even though confirmed through Alphabet. Person dealt with was very good and actually went and got me the managers car for the day.

Service

Very good service

Service

Beverley worked hard to clarify my exact needs and then made huge efforts to satisfy those needs within my budget

Sales

Had to wait ages for appointment due to lack of courtesy cars. When I did drop car off, issue with speaker was not resolved and I've had to book another appointment, which I've had to wait another month for, due to a lack of courtesy cars

Service

Very helpful and problem resolved under warranty

Service

The service was very good.

Service

The operating system had to be updated and I lost all my settings. While I was able to reset the memory seats to the approximate previous position I could not find how to programme the keys for our separate seat positions. I had to visit Coopers who

Service

I had booked in and one of the first to be there I had asked that the car is detailed cleaned and that it was ready by 3:30 that day, after i had no phone call I went over to pick the car up at 4 o'clock and not ready I would add more aloe more

Service

I would like to thank Michael Williams for his friendly and professional assistance throughout the entire purchase of our new car.

Sales

Sarah Russell emailed me weekly with the progress of my car and was always available to provide advice and support throughout the entire process. She was able to answer any queries during this period and was very knowledgeable in this area.

Sales

I had the air bag changed, there was white dust all over the inside vehicle and they did not clean the vehicle. The staff were very polite and friendly.

Service

The service was very good.

Sales

I have had some issues as staff have left the centre during the process and the top man had to step in and sort things out

Sales

After the visit the car had a fuel leak.

Service

Good information on the vehivle. Provided and a test drive organised to suit me. The saless representative had previously sourced a new car to meet my ideal specification in the event I decided to buy one - which I did.

Sales

Great team. Helpful and competent.

Service

It should not have taken 3 hours to change over 4 wheels from winter to summer tyres and to oil the folding roof mechanism.

Service

it was difficult to get through to the service deaprtment.

Service

The service was very good.

Sales

Car was scratched on delivery, Alex Perry and Gareth Cornell handled the situation well

Sales

Coffee m/c was broken, and there was no offer of alternative hot drinks.

Service

The work was not done properly, there is still some fault there.

Service

Following the service and summer wheels refitted I was presented with the car which was in absolutely disgraceful mess. The exterior bodywork appeared to have been wiped over with a bucket of muddy water.

Service

Delivery was much later than originally promised. Some of the delay was because I was away, but most of due to BMW with delayed production and cross channel transfer.

Sales

The service was very good.

Service

Very good service.

Service

The centre was really helpful.

Sales

Brake pads looked at once again as they continually squeal - have since become worse. This has been ongoing since taking ownership of the car 18 months. This is the worst car (a brand new M5) I have ever driven in terms of brake reliability.

Service

I emailed Lee Washer and he got the problem diagnosed. The part could not be had until the following day so he gave me a courtesy car to get me home to St Leonard's-on-Sea. I returned the following day to collect the car.

Service

Very curtis

Service

Absolutely brillant.

Service

I had the MOT and service which was fine, a week later I got a call and was informed that the spark plugs needed changing.

Service

They are very helpful; they always collect the car.

Service

Great staff, great service. Always went the extra mile.

Sales

The mechanic didn't leave the wheel locking key in my car. Other than that all was fine.

Service

Very helpful.

Sales

Cooper TW were very good at sorting the above issue however I fell that they could have been more proactive in demanding compensation, particulary as this is the 4th BMW vehicle my family have bought from this dealership.

Service

They were very helpful and good communication.

Sales

The diagnostics were completed but the parts were not available and had to be ordered