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see above but also decent dealership and decent staff who care.
The only problem, seemingly of BMW's design was the inability of staff to change the brake fluid on June 30th because it was not due until 1st July and could not be done until 2nd. Not a great deal of common sense!
Service team member went extra mile to claim part cost from manufacturer, despite being outside any warranty period.
Reason as above all expertly dealt with
Second visit prevented a more positive score
Paul in service is also a straight-forward gent, who assisted where he could. The distinctions drawn between dealerships was painful and not necessary. Coopers should have waived the labour on the replacement roof racks which were under warranty.
Efficient, got me in quickly, good job on the car
Team there very good
Dropped a star because my car was damaged by your technicians, but rectified very quickly and to my satisfaction.
It was very efficient and well priced
I would have been completely satisfied had the fault to my car been fully remedied but the metallic sounding rattle to the tailgate soon returned.
Every thing went very well
Staff are friendly, service is fantastic.
There was a long delay on ordering/ having the warranty part available. The car was meant to be ready late the same evening but was not finished until 3/4pm the following day. This caused quite a bit of inconvenience for me which was not addressed.
Great service and kept informed
Could not fault the service in any way.
Very pleased with the BMW Reception Centre personnel who got the problem identified early and arranged a rental car. Disappointed to have to pay the additional insurance premiums for the rental car at Enterprise though.
It took less time than expected
It was fine but expensive
Very good service but owing to sickness my car wasn't available when initially, or a second later time and ended up being available at quite an inconvenient time.
great customer care
Not a gripe but a fact, all is well except I have to return as you did not have the part in stock.
Good attention to detail and awareness of our requirements.
Always an excellent service. Able to wait in a good environment and updated frequently.
Service was fine and completed on time. Unfortunately a minor issue raised when booking the service and on deposisting the car was not looked at and was left to be the subject of another visit.
very helpful, excellent service.
Very professional service good experience
Polite and very helpful staff
Completely resolved my problem. Faultless service
Quality of work and Lisson with staff planning
They always go the extra mile to give me expedite and friendly service.
The service department - especially Paul were very helpful and efficient. They checked the car thoroughly and found a fault with the tyres that another BMW dealership had missed completely only a couple of weeks before.
All completed promptly and efficiently.
This service was combined with essential work by BMW. Timescale I was given was 3/4 days. Small Hyundai i was my courtesy car. My X3 was ready day two and pressure to pick up my car and return the Hyundai was immense. Had to change my schedule. !!!
I came in with a problem,and inspite of being busy,Steve on your service desk took the time to check out the problem...
Extremely efficient, courteous and professional from the moment I walked in to the moment I drove away in my new BMW. A trouble-free and highly satisfying experience.
Took car in for MOT which it failed However tnext available slot they had to fix the car was over a week which means I've been unable to use the car. Also insisted if the MOT wasn't repeated within the 10days I would have to repay for MOT
Because I was
Very helpful team
I always feel in safe hands and always very satisfied with the work. Last year I updated my BMW and Piers ,my salesman did everything he could to help me. I could have bought a cheaper car but I know I am always in safe and capable hands at BMW TWell
Efficient, courteous, collected car on time and very helpful
Staff were excellent and very helpful
Recall work done in less time than initially scheduled
Helpful Found the car I was looking for Quick Didn't over sell.
from break down to finish services has been outstanding except for that mentioned below. Although the time off the road was unacceptable,
Fitting replacement tyre under Cooper tyre insurance scheme. No issues raised, completed in 1 hour approx and car returned cleaned and washed. Excellent
Service was carried out but garage said they would check all tyre pressures and two days later the tyre pressure warning came on and all tyres were 30% below what they should have been.
We were very pleased that the windscreen wash was fixed at no cost but a bit disappointed that the upgrade could not be done when we have booked an all day appointment to include this.
The enhancements were completed. Even when this took longer than expected, I was kept informed and the courtesy vehicle was rescheduled and collected my from my home.
The service I received from Steve Brand and Neil Jackson, was exceptional and above my expectations. As it was an emergency booking, I was expecting to be waiting the whole day but the service was professional, speedy and efficient.
Very efficient and helpful staff and could not fault the standard of repair to bodywork carried out
The car care and information were excellent.But..You phoned the night before to say my promised courtesy car would not be ready at 8am, but would be by 11am. I rearranged my day to get there at 11, but then had to wait till 11.20. VERY inconvenient
It couldn't have been better
After a rocky start......Very pleased with BMW assist and the speed the problem was sorted.
Service seems satisfactory. Our disappointment was that the car was returned having been very poorly washed. This is part of the service, and both the inside and the outside of the car with areas completely missed. This is not a service.
The servicing was done satisfactorily as far as I can tell.BUT the cleaning of the vehicle which I understand is part of the service was most disappointing. I doubt whether it had been leathered and it had certainly not been hovered in the back.
Polite, efficient, calm process.
Reception had the paperwork available, addressed me by name, verified details & quickly let me get on my way. The call confirming vehicle readiness was appreciated & the clean and vacuum was a very pleasant surprise. Easy, Effective, Efficient
The car went in for an MOT under my instruction but my wife took the car in. When I saw the bill there were addtitional and in my view unecessary work carried out without my permission which my wife paid for thinking they were approved.
£330 for what is effectively an oil change is extortionate.Plus we didn't even have the car valeted for that
Appointment given for first service for X5. Received on time, service performed on time.
Unable to estimate beforehand time fitting two new rear tyres and terrible service over the phone
Speedy and efficient service in friendly fashion
Finished when they said. Staff very welcoming.
Please see comment below. In addition I had to chase up why my deposit hadn't been returned one month after taking delivery of the car.
Hulya is a credit to your showroom and made the experience very pleasurable.
Generally a very good performance overall marked down only because of some mislaid paperwork which may have been aggravated by the sickness absence of a key manager. The GardX pack was missing and had to be collected later.
Excellent customer service from Tom
I would be completely satisfied other than being called, SMSd, mailed to advise that BMW were offering free servicing on new cars even though I explained I had just bought a car - though was happy to be given free servicing!
Made to feel very welcome
All staff helpful
Because I was satified
Efficiently carried out - easy to deal with - salesman not pushy
Courteous, patient, professional and very supportive throughout the whole process. The staff make a customer feel valued! Great service!