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ABOUT US COOPER TUNBRIDGE WELLS.

Find out more about what we do and our team.

Meet the team

Gareth Cornell

Head Of Business

William McLean

Approved Used Car Manager

Antony Southern

Accountant

Gary Wise

Parts Manager

Jason Hallam

Aftersales Manager

Phillip Lyon

New Car Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 35 ratings
    • 10 comments
  • Service

    4.1
    • 148 ratings
    • 33 comments

There was no delivery or collection, the hire car was caotic the charge for the tyres was a complete rip off. I would never use Cooper Tunbridge wells again, I have been a customer for 20 years and the is disgraceful, there was no courtesy cars avail

Service

The pick up service was very efficient.

Service

There was a misunderstanding between the service department and the reception so that a particular item I asked to be investigated was not looked into on the first visit.

Service

A nice comfortable to wait.

Service

Outstanding service and advice given by Alex Perry & Phil Lyon

Sales

The service was very good.

Service

Everything was fine.

Service

They are always very good, they look after me well.

Service

I was an hour late and they accommodated that, they were fantastic.

Service

Completed ahead of estimated time, service reception are very well laid out, and service personnel extremely helpful

Service

Kept informed how long the vehicle was in the workshop

Service

The work was carried out competently and professionally. It was done more quickly than I expected. I was pleased to receive follow-up information. As ever, the staff were efficient and friendly.

Service

The appointment was not booked in properly

Service

Great service from Paul Lacey at T.Wells service desk, if I had to be picky and appreciate complementary wash and valet looked rushed especially wheels which I redid when I got home

Service

The centre is lovely; the people in there were fantastic.

Service

They said they gonna clean inside & outside next don't tell the customer about this if they're not to do it because customer is expecting it....

Service

Nice friendly staff and was done really quick.

Service

Chris and John have been really helpful, they come and collect my car.

Service

The centre did not fix the problem I wanted fixed.

Service

Looked after me but it took a long time

Service

My car came in for fitting of a failed AirCon Condenser and fitting of personal plates. Air Con fault was rectified but rear personal plate was defective and I had to return the car for a replacement plate to be fitted.

Service

I found it difficult getting through on the phone.

Service

Very quick service

Service

Very courteous, friendly and efficient throughout the whole purchasing/sales procedure. I have always used the Tunbridge Wells centre and will continue to do so in the future.

Sales

I have been using the services of Cooper Tunbridge Wells (and as L&C Tunbridge Wells) for over 20 years.All personnel were polite and couteous and you feel valued and respected.

Sales

Sometimes slow to get messages through.

Sales

The dealer has kept me informed about the progress on my car. However I think that they could improve their switchboard operations as getting through to a service desk individual is very hit or miss. Lee has done a good job on keeping me upto date.

Service

Despite discussing with call center operative beforehand that my car had not reached the correct number of miles for a service , I was reassured that it would be serviced but when the car was taken in to coopers they refused to do it early.

Service

Initially no courtesy car available even though confirmed through Alphabet. Person dealt with was very good and actually went and got me the managers car for the day.

Service

Very good service

Service

Beverley worked hard to clarify my exact needs and then made huge efforts to satisfy those needs within my budget

Sales

Had to wait ages for appointment due to lack of courtesy cars. When I did drop car off, issue with speaker was not resolved and I've had to book another appointment, which I've had to wait another month for, due to a lack of courtesy cars

Service

Very helpful and problem resolved under warranty

Service

The service was very good.

Service

The operating system had to be updated and I lost all my settings. While I was able to reset the memory seats to the approximate previous position I could not find how to programme the keys for our separate seat positions. I had to visit Coopers who

Service

I had booked in and one of the first to be there I had asked that the car is detailed cleaned and that it was ready by 3:30 that day, after i had no phone call I went over to pick the car up at 4 o'clock and not ready I would add more aloe more

Service

I would like to thank Michael Williams for his friendly and professional assistance throughout the entire purchase of our new car.

Sales

Sarah Russell emailed me weekly with the progress of my car and was always available to provide advice and support throughout the entire process. She was able to answer any queries during this period and was very knowledgeable in this area.

Sales

I had the air bag changed, there was white dust all over the inside vehicle and they did not clean the vehicle. The staff were very polite and friendly.

Service

The service was very good.

Sales

I have had some issues as staff have left the centre during the process and the top man had to step in and sort things out

Sales

After the visit the car had a fuel leak.

Service

Good information on the vehivle. Provided and a test drive organised to suit me. The saless representative had previously sourced a new car to meet my ideal specification in the event I decided to buy one - which I did.